I had excellent service. No complaints. No need for an improvement.
Debra C
Customer Reviews for Autoworld
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very good people
Delbert PNot a thing. Rental agent was nice and polite, service was good.
Eric REverything the whole experience was horrible Equipt was dangerous The on line pick up didn’t work gave me error The truck was hoped to a trailer I had to disconnect before I could take it Thank God for the nice customer service she was amazing and helped cuz the U-Haul set up had a lot to be desired It was a devastating experience
TAMRAH JEvery customer and situation is different.
Mike TNo internet the corrected mileage never went through was charged 100 miles that I never used!!!!
Veronica OEasy drop off location
Terry NThanks
Stan jNails all over the ground are not appreciated.
KENT LHorrible customer service
Chastity MFriendly and knowledgeable customer service exceeding expectations. Equipment was ready and in good condition.
Ross SDoesn’t even have a building. After drop off u haul is repeatedly trying to charge my card for different amounts all the way up to $1,300, after i had already prepaid.
RIVER CHaving the equipment at the originally requested location.
Stephen VVery accommodating. Thank you !
CHRISTINA RNext time, if I have E alert because of a previous unpaid balance, let me know when I make a reservation!!!! I wasn’t even aware I had one because I never got a call bout it and had no issues making a reservation!!!
Bethany WThe whole situation ruined me from using uhaul again. First, my rental was changed due to the truck I had reserved had to go in shop with repairs, understandable. I was told there was another truck, about an hour away that was available and on the lot so there won't be any issues. The lady I talked to, would no adjust the price, even tho it was bigger than what I had requested and it was not my fault the truck want available. I get a call the next day, stating that the truck I had reserved, which was supposed to be on the lot, was being refused to be returned by the person that rented it. No one could tell me why I was told the truck was sitting on the lot, but now suddenly wasn't available because someone was returning to refuse it. The whole experience was stressful, especially when I was already stressed about moving.
Traci MMake equipment available closer
Justan GUhaul sent me here (extra 1 1/2 hours away) because they screwed up and had no trailer available. The site operator came in an hour after closing from his home to handle the transaction. He was friendly and helpful. Unfortunately, the screw was not tightened down and the trailer jumped my hitch a block from the rental place. I recognized something was wrong immediately and remedied the situation without further incident. Thank goodness I regularly tow and knew what to do. I also think that the Las Animas operator called Uhaul in the morning after realizing he had missed that safety check because somehow Uhaul Corp knew to call me at 9am and say they needed a photo of my trailer connection. This incident made me extra cautious and I checked my connection every time I stopped for gas to make sure nothing was loose and lights were running properly. As a solo female towing cross country, I was very careful.
Carri WALEX WAS NOT NICE BY TELLLING ME I DIDNOTT FILLL TRUCK AN CHARGGED ME FOR ANOTHER THING..I HAD THEEE GUY WHO I PD. TO HELP ME CAUSE I DISABLLED TO GO TALK TO HIM.....I GOT IT FIILTHY TRUCK AN NO BLANKETTS TO WRAP STUFFF..HE DID REFUND ME A CHECKE...NEVER USE THEM AGAIN
Tina BThe truck had a "Check Fuel Cap" light on when I received it. I found that the truck had a cut fuel vent line. When I called for help, I was referred to Roadside assistance who had me go to a different U-haul dealer to trade out the truck. The new dealer did not have an operational truck so I had to drive to a different town to trade the truck. Overall, I drove 133 miles to finally get an operational truck. The truck should have been fully checked before it was released.
Kirk CAbsolutely no fallow up.
Daniel DThe person I got the uhaul from was excellent he was quick. However my uhaul experience was terrible. The girl I first made my reservations with didnt mention anything about filling it up with gas and I was told picking it up 20 minutes from me would be no problem. I get a call Friday saying I need to go get it now if I want it only it was 2 and a half hours away in Las animas. They weren't going to reimburse me fire the money for having to go out of my way to drive that far when it was their fault in the first place. They also told me when I went to get it that I was paying 378 come to find out it was 478. So the man lied to me when I specifically asked about a hidden fee utter was a terrible experience not great customer service who'd rather pay more for people who know the product they're selling. Wont be coming back
cassie sThe customer is always right like it or not
Sharon RI have no idea where this location comes from, we dropped off the second truck, after the transload, in Laramie, Wy
Jessica KCant think of a thing,thanks again, Mike
calvin sFind a different place in Las Animas as an authorized Uhaul facility! AutoWorld is horrible!!!
Chris Vnothing needed.
Carlos Tn/a
Thomas PNext time I prefer to deal with a person not on line
Sara BFast friendly service
Scott LCharge less for 1/2 days.
Cindy CThe store in Las Animas was great. Your website on the other hand sucks to be blunt. It should tell you that a piece of equipment that you want to rent is not available at a certain location while online. Not wait for someone to call you after you make the reservation that it isn't available
cary mPeople at this location were very nice. The corporate aspect of this transaction was the problem.
Monica CThe man hooked up the wires from the trailer to my CRV. 100 miles down the road they were disconnected and dragging on the ground.
Barbara BFriendly and courties personnel.
James AThey jumped through some hoops to make this smooth and pleasant even with having to deal with some major issues that were totally out of the dealer's control. Thank you for all the help.
Richard PThe staff was friendly and no issues with anything. Nice place to rent a U-Haul.
David AVery friendly
Danette RThe proprietor of this location was very helpful and even opened early to accommodate our schedule. Filling out the paperwork to rent the truck was quick and easy and we were able to get on the road on schedule.
Nelson DAlex has went above and beyond both times I have rented one way trucks from him. Will be a return cust.
Randy LExtremely friendly and accommodating service.
Amanda FService at Las Animas was great, the guy there was very helpful and gave me all the information I didn't know I needed.
Kevin SCannot rate, dropoff done after hours.
William Rnothing!! thank you for the extra miles & days!!
john mThe gentleman that helped me was very courteous and respectful. He made sure my needs were met.
jade bAlex is a great guy to work with and made everything move along very smoothly.
Richard P