U are an excellent uhaul place would not go no where else the other uhaul places have rude people and there customer service is rotten would only send people to u. Thank u for all u did for me .
Ronni M
Customer Reviews for Rooms By The Lake
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing! Steve was very helpful and kind, he gave us all the time we needed to get the right equipment!, very Pleasant!. He was awesome at guiding us and getting all that we need to have a safe trip home with all the right equipment!! Thank you Steve!
Yvette MNothing at all wrong with this location the owner was very friendly and helpful my problem is with u haul itself charged me $620 to rent the dolly I told them I only needed it for a 2 day rental I had to rent for 4 days which is ridiculous as I returned it the very next day at the end of my destination I feel that u haul takes advantage of the situations I mean I could have bought a dolly for $1100 I will probably never do business with u haul ever again bc of this higher rental I own my own business and I rent a lot from them of course not always in my name most of the time it has been in my employees names as they are the ones usually driving the rental equipment
Dusty BGreat service and the person there was so friendly and helpful 💯 satisfied
Blanca AService there was great
Kurt HI've used your services for the past 20+ years, this truck is fairly new although a base model, I drove alittle over 1000 miles on this trip, I was very disappointed when I started my trip when I noticed this truck did NOT have cruise control, with that being said, this trip was very uncomfortable especially having to hold the gas pedal for 1000 miles, also I believe there are more fuel efficient trucks that should be available in the size truck I rented IE, a diesel model, this review is not directed to the pick up or drop off location, thank you
Benito MA bit slow service, since there are other kinds of customers in the same location. The driveway area is also filled with pot holes. It made getting out a bit tough, especially in the snow.
Christian BIt’s a small rural location that just happened to have the trailer I wanted. They did not appear to have much inventory of rentals though. Good, clean and convenient pick up spot.
Larry KMy pickup was good and my drop off was good. The equipment worked well and the person running the business knew what they were doing.
Paul FI had great customer service here too, but again, there were computer problems. I do not think the computer issues were related to either location, but rather a U-Haul problem.
kirsten aI’m 80, the owners did all they could to make sure I was going to ok, and I was , thank you. Old Tom
tom fFriendly. Helpful. Last minute available. Very impressed with service
SUZANNE MSuper nice people. I could not have asked for better service. Thank you!
elaine bContinue the good service...
KALVIN CGreat people on both ends of the process. Quick, friendly and pleasant!
kurt fThe couple that runs/ own it are awesome! Very friendly and helpful. Will definitely recommend them!
Dave MThis location gets plenty of lake effect snow. Trailers are stored outdoors, so accumulated snow can be a challenge for access as well as loading open trailers.
Edward ZNothing. This location is wonderful.
maria bThe personal of the employee's where out standing.
maria bThe trailer was full of snow that we had to shovel out before we could use it. It would have been nice to get it ready to use.
Zoe BOne or two tie-down rails starting to pull away from wall, wall starting to separate from corner. Otherwise clean.
Jason TI am very satisfied by the service I received
Dave KThe owner was wonderful!
Susan MGreat service. Friendly owners.
Mark OAbove and beyond excellent and helpful! Only wish they had an appliance dolly!
Michelle CSteve was amazing and couldn’t be kinder. Pick up and drop off went as smooth as butter. Great location and fabulous service!
Paula MThis is a great little trailer, we used it on a vacation to Minn. to haul all the baby stuff (stroller, crib, etc) and there was also room for all our clothes and the golf clubs!
Karen RThis place was wonderful. Open, inviting, and stress-free. The owner was very kind and understanding. We would be happy to rent though him again.
Josh MFriendly, prompt, and went through the trouble of finding a more appropriate upgrade for my needs same day.
jason gAwesome folks.
Christopher LNo gas station in sight between my new residence and the drop off location, fine, I knew there would be a fee for fuel. However, then I was unable to do a mobile check-in to return the uhaul as my phone could not get any service to upload the photo and process the return. I attempted many times for more than 20 minutes before trying to call (40 to 50 minute estimated wait time to reach a uhaul representative) so I was forced to pay another fee on top of the outrageous $30 fee for fuel, I had to pay $20 fee to have my uhaul return completed for me. Very disappointed. I would not recommend this location for return after hours.
Kristen MThere isn’t anything.
Mark PReduce cost
Carlisle tExcellent customer service everytime I called & when picking up the truck. The owners, Steve & Karen, are very attentive, & kind. It was the best UHaul experience I have ever had, they really cared about me getting the truck & equipment I needed.
CANDICE SSteve was a great guy to work with!
Daniel PJust keep doing what you've been doing. This was an emergency for us and they were very helpful and got me underway real quick thank you
james vFirst of all I want to say thank you to the amazing couple(Steve and Karen) who run this place. Your facility was warm and inviting extremely clean and spacious. It is so hard to find customer service like you both provided. We were greeted outside welcomed in to a beautiful office setting. Both of you were ready and willing to help us with the rental. Steve went above and beyond by helping us hook up the tow dolly even had some WD40 extra thanks again. The service was fast and when we returned the dolly Steve greeted us as we pulled in and in the rain unhook the dolly for us. You both are awesome people and a lot of businesses could learn some customers service skills from you both! We appreciated you helping us turn a stressful day into a smooth day. I will definitely return for future services and tell all my friends and family about your business.
Mandy WFriendly, fast service.
Nichoel BHighly recommend renting from Rooms by the Lake. This is the second time this month I've needed a trailer and they had exactly what I needed. Equipment is in great shape and Steve and Karen are extremely helpful, polite and courteous.
Jason CNope
Paul LIt was an honor to have met Steve and his beautiful wife Karen, with their precious little dog. They treated us with professional and excellent service. I highly recommend these two!! You won't be sorry. I pray the best for them always. Thank you Steve and Karen. Joey Consolino Jr and daughter Kayla. 👍
Joseph CExcellent service! Great people they were very nice and helpful. Would definitely recommend to others!
Tammy WSteven and Karen all the best
Michael KPickup was excellent! Owner of Rooms by the Lake was very helpful, professional and courteous. Helped me hook up the trailer and checked to make sure my lights were working properly. Highly recommend.
Jason CGreat people will definitely do business again.
Heath WGreat Customer service
Maria F