Customer Reviews for B Brothers Auto LLC
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of B Brothers Auto LLC
Location was difficult to find. Our gps kept bringing us to the wrong location and the signage is not well marked from the hwy
When we made the reservation for the truck told them we needed it for the whole weekend and then came to find out it was scheduled to be returned on Saturday instead of Sunday. We had to pay $70 extra for it being late. Everything else was great.
better signage hard to locate. Make retail area more than just another area separate from the repair garage
Everything went smooth for the most part your computers didn't work so had to do reservation all over again. The owner older guy (I believe his son helped us) was a bit was a bit annoying, son said we could drop it off in front the older guy argued with him/us if it wasn't for the guy helping us I wouldn't recommend this place again the older guy needs to learn to smile a bit and treat clients better.
We originally placed our Uhual order at the Coon Rapids, Mn location...received an email confermation and we ended up having to pick up the Uhual from Ramsey, MN... over 8-9 miles away from where we were origianlly told where we were going to be picking up the truck. We ended up going over our alloted miles and were not provided with additional miles due to the inconvenience. The uhaul team member was short on the phone with me at BBrothers. Then, the pick up time. We told the uhaul guy we would be about 20-30 min later than scheduled. When we arrived he had already left for the night and i tried calling and the phone rang and rang and was not answered . Very frustrating.
I have no suggestions. The service was friendly and professional. I will definitely use B Brothers Auto the next time that I rent from U-Haul.