Customer Reviews for B Mart
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of B Mart
It would have been nice to have the truck cleared of snow and ice when I went to drive it. I had to clear Windows and windshield. Then had to back out myself. Other rental places have the truck ready and waiting, and at least baked in so customers may just drive straight out.
Personal at this location are totally did respective and uncooperative. I personally will never rent from U-Hall again at this site.
If you truly want to improve then find another representative.
Equipment was snow covered and frozen, took 20 minutes to clear and chip ice from box gate - rear door; clear hood and windshield. Reserved and picked up 1 dzn pads, did not need or use - returned in same bags, clean, folded and packaged - refused credit on invoice. No laundry, folding or handling charges incurred, but kept the money! Local rental in past charged $.99 per mile. Online rental rate was $.89 per mile.
Good location... plenty of trucks
had to rent 2 appliance hand trucks rather than 1 appliance and 1 regular hand truck as only appliance was there even after several phone calls to location prior to assure one of each was there. Also, tried to rent truck in Plainfield (25 miles closer round trip to move) but was bounced to Brooklyn so had to pay the extra mileage fee both ways. Site said UHaul had to approve discount, UHaul said site had to approve - little bit of a run around, and about $28 extra because of above two glitches.
told the person of a gas hazard an he could care less
$77 held on my credit card on Saturday Dec 13 and still not refunded back to my card after rental was paid in full on a different card.
Dirty, damaged truck, and my money is still being withheld. NOT HAPPY!