Customer Reviews for B & L RV
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of B & L RV
Notify them in advance that they have to use an actual credit card to rent a pickup or van, instead of taking their debit card information and reserving the vehicle, only to have them notified when they actually go to pick it up. The staff at this site were great.
They are not open when they state they are going to be. I called the regional district office spoke to Alejandro who was NOT HELPFUL! I advised him the company is not open and my time for the uhaul states 8am. He stated at 1st the store was closed on Sunday then I told him it was not I'm here now and it states 8am. Than he said at 10am. I have been waiting here since 7:50 am. Calling the store and leaving messages. Your rep was no help at all he wanted me to leave and come back in 30mins when the store opened but he was not willing to compensate for my gas nor my time. The paper work I have states the truck is to be returned at 8am or I will be charged. I will never rent from uhaul again as the companies you all use are unprofessional and unorganized; and your representative who refused to provide a last name or id# was no help. Your company lacks responsibility and integrity when a mistake is made, and I will let everyone I know about this problem.
It took two hours to check out a trailer, including a run to a neighboring uhaul to get a tail light connector. So many things went wrong.
Like the services on this location I use a Ford F-150 that's nice truck excellent mileage per gallon very clean thank you
Grass clippings snd small debris still in truck. Better cleaned or swept beforehand. Tank only 7/8 full, too.
Seems like they don't care because I went to return the trailer on Sunday morning, and I receive a call from Uhaul on Wednesday asking me if I return the trailer? I was at the location at 8:00 in the morning because when I checked their operating hours online, they supposed to be open at 8:00 in the morning. I even called Uhaul roadside assistance number to find out their operating hours because I was waiting outside the gate at 8:00am.
y from Uhaul
Richard was my representative and excellent customer service is what he delivers. In and out in <10' on a Saturday. This my new Uhaul outlet.
Elk Grove, CA
great customer service!!!