Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great guy! Referred me to a wonderful mover, Fred, and his helper. Excellent service.
David H
Rating:
5.0
Nothing I can think of
Andrea K
Rating:
5.0
The gentleman who served us was courteous and helpful. His UHaul program got us on our way in no time at all.
Alida B
Rating:
5.0
Easy drop off location, person I talked to was nice.
Sara P
Rating:
5.0
Boyd was very helpful and hooked up the dollie and showed me how to secure the vehicle
David M
Rating:
5.0
Customer did not leave a comment.
Christine J
Rating:
5.0
Customer did not leave a comment.
dale f
Rating:
5.0
Customer did not leave a comment.
Kurt C
Rating:
3.0
Customer did not leave a comment.
Joe S
Rating:
5.0
Customer did not leave a comment.
Brett J
Rating:
3.0
Customer did not leave a comment.
Julian B
Rating:
5.0
Boyd completed my reservation when I was unable to do a self check out with my smart phone. When I returned the truck, he came right out of his shop to close out the transaction.
Ronald B
Rating:
5.0
Customer did not leave a comment.
Mike K
Rating:
5.0
Customer did not leave a comment.
Craig G
Rating:
3.0
Customer did not leave a comment.
Timothy P
Rating:
5.0
Customer did not leave a comment.
Shanasee T
Rating:
5.0
Atul at Homosassa Citgo was very friendly efficient and inspected the trailer. He is a very valued member of your staff
lawrecce m
Rating:
5.0
Customer did not leave a comment.
Thomas N
Rating:
5.0
Excellent personal service
Donald S
Rating:
4.0
Customer did not leave a comment.
Jeffrey G
Rating:
2.0
When online enter the card number and insurance options...I didn't expect that was a waste because the insurance options was picked by the supplier. Why, probably to get more out of people.
JeremyStephanie W
Rating:
1.0
I did not drop the equipment off at this location
Jeffery B
Rating:
5.0
Customer did not leave a comment.
ELIZABETH W
Rating:
5.0
Customer did not leave a comment.
Scott E
Rating:
5.0
Great customer service!!! Fast and friendly, with very well maintained equipment!!!
Thomas M
Rating:
3.0
didnt supply a coupler pin.
Joshua B
Rating:
5.0
Boyd handled the return quickly and professionally.
Thomas M
Rating:
3.0
The response about location cleanliness is based on the lot being gravel (not paved) and since it has been wet due to spring thaw it was wet and muddy. The owner was very nice and treated us great.
Brett J
Rating:
4.0
Customer did not leave a comment.
Daryl J
Rating:
3.0
My online app would not allow me to finish my return. I had to call and return the U-Haul. Other than that it was an easy service.
Sierra V
Rating:
4.0
Customer did not leave a comment.
WILLIAM D
Rating:
3.0
Customer did not leave a comment.
EDWARD W
Rating:
5.0
Customer did not leave a comment.
James W
Rating:
4.0
Teel customer to book at your site. Except for BJ,s I heard a lot of confusing information and one location in Lachine never bothered to call.
David P
Rating:
5.0
Owner was great to work with
Thomas N
Rating:
4.0
Customer did not leave a comment.
Bill C
Rating:
3.0
Customer did not leave a comment.
Kadince F
Rating:
5.0
Customer did not leave a comment.
Levi J
Rating:
4.0
Customer did not leave a comment.
David R
Rating:
5.0
Customer did not leave a comment.
RICHARD L
Rating:
3.0
Customer did not leave a comment.
Kevin R
Rating:
4.0
Website reservations need to improve.
Lundeen D
Rating:
5.0
Customer did not leave a comment.
ELLEN D
Rating:
3.0
Proprietor was not friendly and acted like it was a bother to serve us.
Gale O
Rating:
5.0
Customer did not leave a comment.
Gary T
Rating:
5.0
Customer did not leave a comment.
LILLIAN D
Rating:
5.0
Customer did not leave a comment.
ELLEN D
Rating:
5.0
No issues. Fast return.
Pamela B
Rating:
5.0
Customer did not leave a comment.
Kenneth H
Rating:
4.0
Customer did not leave a comment.
Steve C
Rating:
5.0
Customer did not leave a comment.
Andrew H
Rating:
5.0
Mr Boyd was great! I'll rent from him again soon!
Mark M
Rating:
5.0
Customer did not leave a comment.
PAUL P
Rating:
5.0
Customer did not leave a comment.
Randalgeorge M
Rating:
5.0
Customer did not leave a comment.
CHRISTENE P
Rating:
5.0
Customer did not leave a comment.
Rodneyjames K
Rating:
5.0
No improvements needed
ANGELIQUE I
Rating:
5.0
Customer did not leave a comment.
Duane B
Rating:
5.0
Customer did not leave a comment.
Steve M
Rating:
5.0
Customer did not leave a comment.
STEPHEN F
Rating:
3.0
Customer did not leave a comment.
Anita D
Rating:
5.0
Customer did not leave a comment.
LEROY G
Rating:
5.0
Customer did not leave a comment.
Steve J
Rating:
3.0
Customer did not leave a comment.
Randy S
Rating:
5.0
Customer did not leave a comment.
Thomas N
Rating:
5.0
Nothing. Boyd did a wonderful job.
Melissa L
Rating:
5.0
Customer did not leave a comment.
Carol M
Rating:
4.0
Customer did not leave a comment.
RANDY M
Rating:
5.0
Customer did not leave a comment.
Deborah F
Rating:
4.0
Customer did not leave a comment.
William D
Rating:
3.0
Customer did not leave a comment.
Heather A
Rating:
5.0
Customer did not leave a comment.
jeffrey s
Rating:
4.0
Customer did not leave a comment.
Russell M
Rating:
5.0
The reservation was exceedingly inept. I reserved and confirmed a 6' by 12' open trailer with a ramp to go one way. The location I was told I could get it at was agreeable and on my way. When I arrived at the location to pick up the open trailer there was none at that location. The location does not have any open trailers with ramps. So I had to waste more of my time to call and fix the big mistake that uhaul made. The only trailer I was then allowed to use to go one way was a 5' by 9' open trailer with a ramp. This however I could have picked up at home and then consequently returned to the same place. Saving me over $100.00. But as it turned out, since I had already left home I could not do this and had to go to another location to pick it up and drop it off at home. I am very disatisfied with the service I received with uhaul and will not use your service again.
Kashamarie M
Rating:
5.0
Just dropped off and Boyd took care of everything. Easiest return yet.
Jayallen S
Rating:
2.0
There is a problem with cell service because it is out in the boonies. It took 45 minutes for all pictures to successfully upload.
Melanie L
Rating:
5.0
Customer did not leave a comment.
Dan W
Rating:
5.0
Boyd was very helpful an accommodating. Reccomend this business to anyone in need of a U Haul.
Dennystewart M
Rating:
5.0
Friendly and efficient
Allen L
Rating:
5.0
Customer did not leave a comment.
Gary W
Rating:
4.0
Customer did not leave a comment.
Michael V
Rating:
5.0
Customer did not leave a comment.
Deshawn R
Rating:
5.0
Customer did not leave a comment.
WILLIAM D
Rating:
3.0
Customer did not leave a comment.
larae r
Rating:
3.0
Customer did not leave a comment.
Ellen R
Rating:
5.0
Customer did not leave a comment.
Andrea W
Rating:
5.0
Lift the wipers when it gets cold. When I picked up the truck the wipers were frozen to the windshield. I had to sit for 10+ minutes waiting for the windshield to defrost so I could drive away. Something so simple would be such a help.
Jeffrey W
Rating:
4.0
Customer did not leave a comment.
MICHAEL B
Rating:
5.0
Customer did not leave a comment.
greg g
Rating:
5.0
Customer did not leave a comment.
john k
Rating:
4.0
Great people and service
larae r
Rating:
5.0
I was treated kindly & in a very Professional manner ... will return for any future needs .. Thx Montgomery Farrar
monty f
Rating:
4.0
Customer did not leave a comment.
Michael M
Rating:
3.0
Customer did not leave a comment.
eric t
Rating:
4.0
I was a bit surprised to discover that I was expected to provide a lock on the back of the truck and to leave the key in the key drop box (we arrived shortly after closing time). U-Haul should issue a lock and key for that purpose. A copy of the owner's manual would also have been useful.
James L
Rating:
5.0
The trip was easy and a comfortable one. If two women, ages 71 and 76 can so it, anyone can. With the AC, radio, power steering and great instructions, the 240 mile trip with the 15 ft truck the was easy. I recommend UHaul over any other hauling/moving company.
