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Jerry R
Customer Reviews for B&N Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Drop off was closed so I parked the truck and put the key into the drop box
Michael FNothing. Ben was great.
John KFast and friendly. Thank you
Vincent RB&N Automotive has always been our "go-to" location for all our moving needs. The UHaul dealer Ben, is always pleasant and helpful.
Lisa MQuick and simple
Victor LThe location needs to be accurate on gas levels upon pickup and return. Lucky, I took pictures of speedometer which showed millage and gas levels. The place charged my credit card $19.99 for gas but refunded it when I came back in with the pictures that I took.
Craig WThe guy who helped me was great
DONALD WExcellent customer service.
Danny GNA
shah jAwesome service and super clean truck!
Jerome GExcellent staff at this location. Quick to pick up the truck I rented via the Internet. Friendly attitude and very helpful.
Duane SNice location
rahmon mEasy experience
Trent Cgreat service and real friendly
dennis hGreat customer service.
Ruth LEverything was perfect!
James RThe person working there is friendly and helpful but I wish the vehicle is cleaner inside. I don’t care if the vehicle is dirty outside but at least wipe or clean the interior before renting it again to another customer.
lorencito dEverything went well with the rental.
Arturo FReally good experience. I came in right at closing and they still helped me check in my trailer. Thank you!
Alexis Mawesome fast professional service… no hassle!
Alma TKeep doing what you’re doing
Raymond DAbsolutely Awesome. Screw Custom Bunkbeds
WILLIAM WBen, was a great help. Thank You
edwin jOwner always very helpful ,always a great experience.
Arnulfo PWe returned the truck after 4 hours and they reported it stolen and charged us for 2 days of rental fees.
justin nI found the worker who checked me in very friendly. Took very little time to check the truck in. The location was not as inviting as the PU location but then the location was a neighborhood drop-off location and not a dedicated U-Haul store site. Nothing against this location and if I needed to rent again in this area, I'd return to B&N Automotive for a rental.
Allen SBen is very helpful and efficient. I rent U-Haul‘s quite often and this is my favorite location to rent from equipment is always clean and well-maintained.
Polly MVery helpful and professional
ALI PIt took more time than expected in the check-in process. The verification part required an additional family member to get involved. After uploading my picture and Driver's License, it seemed an unnecessary step. The rest of the process was uneventful, and I appreciated the use of the U-Haul equipment for my moving purposes.
Daniel RTrailer had rain water on flooring that damaged a flat screen TV that no longer works. Submitting a claim to insurance.
KENNETH TThe self check was a pain and took too long to get my vehicle. The phone was curt and impatient when I was asking for assistance.
Yvonne CI greatly prefer pickup and drop-off locations that are UHaul, not a site that UHaul is just a sideline to their primary business. This is specially true when there is no one at the location!
Theodore DFast and friendly service. Hassle free and inexpensive. I’ve used this location 3 times now and would highly recommend using them.
Kenny ENothing everything was good all i can say is keep up the good work thanks again
ANDRE STrucks needs an alignment.
Zachary CGreat guy
David KQuick in and out service… no BS… like that!
Herb SJust don't change. And that would just fine With me.
STEVEN GKeep up the good work
NOLITO UGreat experience
Josh HChose the Mobile option, but the app threw an error when I tried to upload my driver's licence image. Thankfully the place was open and the customer service was great, but frustrated that the mobile app didn't work for me.
Melissa MEasy check out,friendly staff. Clean vehicle. However I was charged nearky double the quoted price. $44 for 4 hours turned into $86. For a $19.95 per day rental. Simply do not add up. After tax and insurance. Never aga8n.
Tonya BI rented a single axle drop gate trailer for a 800lb rock saw. They trailer was heavy duty with loads of Heavy duty tie down loops. Everything went so smooth. I am not going to borrow a friends trailer again. It's a quality trailer at a fair price. My only complaint is, I didn't figure that out sooner. BOC, Best of class.
david hHE MADE US WAIT FOR AT LEAST 30 MINS. HE WAS PLAYING AROUND WITH THE COMPUTER AND MY HUSBAND DIDN'T THINK HE KNEW WHAT HE WAS DOING. THEN HE TOLD HIM THE COMPUTER WAS DOWN AND HE COULDN'T GIVE US A RECEIPT UNTIL MUCH LATER. WE HAD TO CALL UHAUL TO GET A RECEIPT.
david WVery quick and professional. Didn’t even have to hook it up or disconnect trailer. I have always used this location and always will.
Brian PThe location on Main Street in Oakley was efficiently run. I was in and out without delay.
Donna EEverything was seamless.
Darryl SWas told my receipt would be emailed, didn’t happen. Although I kept rental an extra day, drove an additional 30ish miles, I was charged twice as much as original estimate……sure would be nice if I could see my receipt. Windows in truck filthy, kinda sucks when towing a $35,000 motorcycle in uhaul trailer.
JONATHAN CGreat customer service
Brian BThe young man in the office that helped us with the truck, was extremely helpful, and had great Customerservice! Thank you so much
barbara bI want to know why my bill was so high for three days
gloria sGas was told to be 1/2 tank and it was closer to 1/4 tank, only when I pointed it out. I felt ripped off had I not been on top of it and pointed it out
tracy j