Everything excellent!
Cindy K
Customer Reviews for Beach Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Terrible hours of operation closed when we got there so we had to check in via cell phone. No cell service so the entire process was frustrating.
james dUhaul call me for change my truck because not have available, when I had made the reservation 3 months in advance. Without my all equipment .
Juan CLocation didn't have blankets and other materials to rent. I had pre-ordered those to come with my rental. Instead I had to drive the truck to a different U-Haul location to rent these items.
Alexander LThis location is hard to find on the website, need to go in person to the place to rent the vehicle. Sam the tenant of the place is friendly and very helpful.
NICOLAS HThe person was helpful, but he did not want to take my truck - though he did.
David MProfessional and courteous staff - thanks!
SPERO TGreat friendly worker
Steven AThis location need more vehicles type, at the time of the rental only 2 vehicles available, one pickup and one 26’ truck. Very friendly staff.
Nicolas HTruck was Exactly as advertised. Clean and friendly office.
Jeff WDon't change anything, it isn't broken!
David PArrived at location, 9:00 AM opening. Employee didn't even arrive until about 9:08 AM. Employee had no knowledge of my rental appointment and we had to wait 2-3 minutes (very little exaggeration here) for the computer to boot up and she could log in and confirm. Computer was a laptop that was stored in a cabinet, so it had to be connected to power, ethernet, etc. prior to the boot up. I have my own dollie and everything was in boxes, so we needed nothing additional. I drive off the lot and make a turn only to hear a bang in the rear of the truck. A dollie and several furniture pads were left in the back of the truck. Since this was to be a one-way rental, I had to drive back to the facility and turn in the furniture pads and the dollie. It was a late start to my move, which ended up with timing at delivery that coincided with the line of storms on January 4th. Not the best of experiences. Also, it might be good to explain to a customer why a 5.00 environmental fee is added to the bill at the time of pickup.
Vincent SI think they're dis honest about billing, gas and millage.
Kim Mkeep doing a good job.
bill hAbsolutely nothing, The people at this location are professionals. They could not have been nicer. I will not rent from anyone else. TOP notch all the way.
Danny DThe smart phone uhaul thing was terrible! No matter what I did, I couldn't figure it out. Neither could the employee. He was very helpful, however.
Freddi WOn the phone I had a great experience with the man that help me very helpful. But when a went to pick up on Saturday morning the girl that was there was not friendly or helpful at all she did t even show me where the truck was couldn’t get off the chair for nothing . She tell me just look for the number which I had to go several time in the office for her to explain . But finally I just try the key into I located the truck but the same way I said that she was not helpful at all . I can said that the person on the phone was very helpful and answer all my questions
Sandra SDifficulty with pick up because of the App while at pick up location. Very hot outside while trying to do online pickup at the site, but was called back immediately and was able to pick up without using the App.
Cheryl KGreat Customer Service! Thank you!
roxann sall was great here, this was the second time I used this location
Janet ASUPER SERVICE
Phyllis KLocation was unaware I had a rental scheduled and subsequently I was delayed 2hrs waiting for them to open so I could gain access to the vehicle.
Jeffrey SNice new truck, great service.
BOB MMichael was very professional and courteous. Very easy rental experience. The equipment was very clean and worked well.
Kathleen cWas never told I had to pay for mileage until the time I picked up truck. I had men at my house ready to load truck so I had to take it. I understood the rental fee and to fill truck up with fuel, but never the per miles fee. This total bill did not sit well with me. I explained this to a gal at the U Place this morning and she had no compassion not would she recommend any alternative. I will never use U haul again. Jo Anne Smith
Jo APlease check the headlights on this truck. One of them seems dim.
Kathleen LGreat people own the place. They will be my first choice for self storage also.
JOHN MExcellent service!
Michael CNothing
CATHY MI was charged but I have not received a final bill. Why don't customers receive a final bill for what they pay. That is not right and can keep people from being repeat customers.
Charles VGreat experience
Cornelius GNice folks at this business.
david gAlthough the pick up place was fine ~ my over all experience with U-Haul NOT PROVIDING me with the original place of choice and size truck was very extremely poor. It left me having to deal with an oversized truck for my belongings for my trip. Furthermore, it is my belief the $50 guarantee is nothing more than a pseudo promise even light of past class actions regarding the same issue. They wiggle out of it through the use of "additional" verbiage other than what is written on the guarantee. Very poor indeed. SO BEWARE of false promises.
Helen Anothing drop off was fine
Danielle RNothing to improve, they were great.
Greg Btruck was very clean! Super easy pick up and drop off.
Katheryn RIt was the person that made it a great experience. I had rented a uhaul about 1 year ago and it was an awful experience and they tried to defraud my credit card.
Paulette Safter attempts to find trailer at another location, Which I reserved at, I was sent here. It took over an hour to rent a simple trailer due to "computer issues" and I was late picking up the vehicle I rented the trailer to get! Staff was very helpful, apologetic and friendly though!
DANIEL SGreat experience, friendly staff. No problems!
STACY BAll was well
INES Gif customer is renting a hand truck which i did for washer/dryer move the rep. at rental spot should inform you if truckc has ramp.I rented 10' truck was suposed to have ramp but had tow hitch package.I had to buy plywood and make ramp to load washer/dryer.Needless to say it was a paininthe ass.Other than that truck was very good.The woman at rental sitewas very nice as well.
JOHN LFast Service. Great rate.
Dennis SPreferred truck that was ordered 5 weeks ahead was not available. Larger truck was made available after a number of phone calls to 800 national customer service and traffic. Local people were superb after the truck was secured.
JOHN OThey were very pleasant and accommodating.
JAMIE BVery friendly and helpful. Very nice experience.
philip cgreat thanks!
THOMAS Pkeepup the good work!
DIANE DThe friendliness people of any uhaul establishment that I ve used. Very helpful :)
ROSE MIt was fine for general moves but would be nice if it had boxes and other supplies
MARK TExcellent customer service!
STUART MThe Service was very nice !
MARIA RNot a lot of parking for Larger Trucks but Great otherwise!
Edward SMy experience with Uhaul was a complete nightmare from start to finish. The trailer I rented was in terrible shape the lights did not work properly on the trailer, our module was change and they still didn't work. A friend/mechanic worked on it for 5 hours the night before our trip. We were to leave on a Sun. so nothing was open to change trailers. I reported it 3 times, but drove 1300 miles with it, because the trip was planned and I had a deadline to meet. When I dropped it off, I unhooked it from our vehicle then had to hook it up again to move it, and when I ask the gentleman at the drop off site to verify the lights weren't working they now were working. Uhaul obviously didn't believe me (even though I had reported it 3 times) and would only credit me $30. I WILL NEVER DO BUSINESS WITH UHAUL AGAIN AND I WILL NEVER RECOMMEND THEM TO ANYONE! VERY POOR BUSINESS PRACTICE.
LUCINDA P