Customer Reviews for Bellevue Rental Center
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Bellevue Rental Center
Lights the rear of the truck did not work at night, no running lights . Other than that all was fine and would rent again.
Dan in Omaha was a great person to work with and I would recommend the business to anyone.
The location was great. It was really annoying that you guys gave him the trailer with a frayed wheel strap. I was frustrated at myself that I missed it when I picked it up but but the guy at the location made it right. The UHaul 800 number was beyond useless. (They made me use a text message link to a website, while I was on the phone for them to lcoate me - Verizon customers can't use Data while they're on the phone - so that system is horribly flawed.)
Thanks for the great service!
Uhaul IS NUMBER ONE IN MY BOOKS TO MOVE WITH THEY TAKE GOOD CARE OF THERE TRUCKS
Customer Service was excellent!
The individual at this location was rude, sexist and did a terrible job explaining the charges. I believe I was overcharged, but unfortunatly, I have no way to prove it. I will never rent from this location again.
Dan & Resi did a great job helping us with our needs. Thanks!
give 'em a hug and an ice cream cone.
Staff was very unfriendly both when we picked up the truck and also when payment was being made. Just straight out rude toward us as customers. Dealt with other uhaul location 3 weeks prior and had no issues. Wouldn't recommend this specific location.
Evil mean man, abusive to women
terrible customer service
Horrible experience I will never use uhaul again
The trailer was a great price and it just took minutes to pick it up.
My original order online was not correct. I ordered the 10 ft truck with an auto transport. I received a 14 ft truck at my pick up location, which was fine. I did not get the auto transport at the same location. In fact, I did not get notified at all about the auto-transport. I had to call the U-Haul number, and then I was given another 1-800 number (which no one answered). I finally got through to the scheduling office via a local phone number. I had to wait for them to call me that they just had one dropped off in Iowa; where I had to pick it up. The equipment was great, but disappointed on how an online order went so wrong.
One major problem I had was that I had vehicle trouble at the destination location. I reserved a round-trip reservation, however, I requested to return the trailer a day early at a Uhaul location at my destination rather than keep it another day and return to my pick-up spot. Doing this would have cost me 3 times as much money! I had to go through unbelievable hoops to get the trailer back home just to save enormous amounts of extra charges.
It would have been much easier and more customer convenient had I been able to drop off the trailer at a local Uhaul rather than being forced into a round trip scheme in order to save hefty charges.
Overall, the usage and customer service with the location owners was great! Just not very happy about the limited options versus extreme rate increases.
I wouldn't change anything. Great service. Easy location to get in and out of.
This location does not return phone calls and the person who rented me the truck was not friendly at all.
I got there at 4:45pm and they were closed already so I backed the u-haul up back to back to another one because I had a refrigerator dolly and 12 blankets in it.
The individuals who checked me in and and then checked me out were both very pleasant.
Don't overbook your dealers. We could not get the truck we reserved until the next day which caused some hardship to us.
This location has terrible service. Will never rent from them again. Would never refer family or friends. We have rented many times from various u-haul locations but this location was horrible.