Customer Reviews for Bellevue Rental Center
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Bellevue Rental Center
Maybe casually ask customer more about their needs or review the truck features with customer. This was our first time, so we thought a dolly would be good to help move furniture. So we added a dolly, but there was not a ramp on the truck we rented, so we couldn't use the dolly but had to pay for it.
Drop off location needs better contact number. I called several times during advertised open period and no answer. "One-man band" answer not acceptable, have business phone forward to your cell phone if you are not there or "busy in the yard."
p/u location was clean, well run and helpful.
Transmission seemed to be on it's last legs and the change oil light was on. The truck was in tow mode so stayed in lower gears going down hills which also sucked up gas. Lots of leaves and dirt in the cab from previous moves. Owner was extremely pleasant and easy to work with so I would use again.
Leave checks out for wheels, since lot is uneven.
We returned the truck and dolly, but we were sent TWICE to put more gas into the truck, costing us an additional $20.
We took out the truck with 3/8 of fuel and were forced to return it at 5/8, or be penalized $50.
I think this is a ploy to get he customer to put in more fuel for the UHaul agent.
This guy was such a complete and total jerk that I ended up walking out and going to another location. AVOID THIS LOSER.
Keep up the good communications
Everything was great. Dan is always great to work with.
Dolly and blanket bag were in the way.
One of the reasons I like to work with U-haul all of their equipment seems to be good clean and in great working condition. However I will NEVER use that affiliated site again. I will pay extra to go somewhere else. The man working there was very unprofessional and mean.
To start off he looked like he just woke up when he came out of the back room. He was wearing sweat pants, sweatshirt, and his hair was a mess. He was also grouchy like he just woke up.
He was upset that I called the U-haul store to make arrangements for the U-haul and not his (affiliated) site because he was not getting a commission on my rental. I would have felt bad about him not getting the commission if he had been a little bit considerate to me.
He was mad that my dad (who was going to be driving the U-haul for me) was a bit late to pick up the U-haul. I was there on-time and filled out all the paperwork. He was upset that I decided to park next to the U-haul we were going to be using instead of somewhere else.
He yelled at me for where I decided to park in the parking lot. To be nice I moved my car, he yelled at me again for my choice of parking. I was not going out to move it again. I tried to be nice and create small talk but he just glared at me and walked off.
At this point I already paid and had the keys to the U-haul the only reason I was staying inside was to stay warm. I decided I would rather wait outside for my dad in the subzero weather than stay inside and be treated so inconsiderately by him anymore.