Customer Reviews for Best Union
(U-Haul Neighborhood Dealer)

Rating:

4.0

Free gas lol

Rating:

5.0

Great customer service ! Roman is very nice and helpful!

Rating:

5.0

He was friendly , excellent & patient.

Rating:

1.0

The Truck was extremely dirty with trash in it and stickey every where!! The place we picked it from was an absolute pig sty...it was disgusting to say the least...I felt VERY UNSAFE there!!!!!! It has zero signage that it even is a U-Haul rental facility. I WILL NEVER RENT FROM YOU AGAIN AFTER THIS EXPERIENCE!!!!

Rating:

5.0

Make the dashboard the slot holders to be clean for the next customer to have a better experience.

Rating:

5.0

We received incredible service, all instructions were clear. If we need to use a UHaul again this is where we are going. Thank you for being so helpful!

Rating:

5.0

Very friendly And always very helpful I always come to this location when I need a uhaul

Rating:

1.0

he charged a cleaning fee when i already took pictures on the uhaul website before i used the back of the van. it was dirty and dusty.

Rating:

5.0

The Owner/Agent was particularly helpful, friendly and professional. He is an excellent representative for the UHaul brand.

Rating:

5.0

The gentleman was very helpful and respectful had everything thing ready for me in?and out within 10 minutes great customer services

Rating:

5.0

The service agent was one of the most pleasant and professional person I have dealt with in any business transaction. Great customer service!!

Rating:

3.0

I was hoping to rent at a location closer to my house, like on Gaffey in San Pedro. However, the owner of this location is uncommunicative, not friendly at all, and the location isn’t open until ‘9:30 or 10am’, per the owner. It’s kind of a late start to get mo ETS and start a move.

Rating:

5.0

Best Union cares about its customers.

Rating:

2.0

I rented a van and drove it to the OC Fairgrounds to pick up merchandise from the Gem Fair. There were about 25 vans parked around me and we were all loading and loading merchandise. I drove back to the UHaul distribution place, but stopped to fill the tank. My son, who had been with me throughout the entire trip started filling the tank when one of the gas station customers yelled to my son, "It's leaking out!" This gentleman was kind enough to look under the van where the hose to the tank is connected, behind the place where the gas pump goes. He snapped a picture of the hose. It looks like it had been cut. There was $35 of gas on the pavement! I was upset because I felt like I had been driving a very dangerous vehicle and gas on the floor is dangerous. When I tried to explain what happened to the gentleman of 902 W Aneheim St, Wilmington, he said that obviously the hose must have been cut while I had the van. Impossible!

Rating:

5.0

I am so happy I rented from Best Union! The owner (Roman?) was so very nice and accommodating! We had a very distressing situation come up with our storage facility and he was so empathetic! I would rent from him again for sure! I am not someone who writes reviews but I am so happy to leave this review Kathy M.

Rating:

1.0

The gas gauge of the car was damaged, so no matter how much gas I added, the staff told me that it was not enough. Until the end, I added an extra quarter of the gas tank, and the staff didn't make any compensation, or return my fee.

Rating:

4.0

No need for improvement. Mr Roman is a very professional business man. Very respectful. Very well spoken. I will definitely recommend and refer him to my family and friends. His location is in bad part of town. Or else I would have given him 5 stars

Rating:

5.0

The person I worked with was great!

Rating:

5.0

Nice customer service and fast service I like it

Rating:

2.0

The cargo van was well maintained I can agree with that. However, the owner needs more training or learn how to make the estimate of everything from the day of picking up because he never asked me how many miles I estimate I wound use. He told me that he would charged me for everything when I returned the van. But that never happened, the old man decided to charged me whatever he wanted which I was very confused about because my bank account went negative because of that. I trusted his words and I really thought he was gonna charge for everything when I would returned the van.... I was very disappointed, he shouldn't rent any cargo vans or anything. I wouldn't want this to happen to someone else.

Rating:

1.0

Well it was a very interesting day that's for sure. Upon pick-up of the vehicle that I intended to rent it was vandalized night before by someone and the driver's window was shattered. I didn't receive a call, text, or email informing me of what happened, but the owner did have a chance to reschedule my pick-up at a farther location that I didn't plan for. I had 3 guys waiting for me at my apartment and I didn't have time to spend. I picked up a broom and helped him clean the mess on the driver and passenger seat. I did take the truck to not waste time and the rest of the day went on pretty smoothly. I brought the trunk back around the afternoon and checkout was a breeze. I feel like I'm owned a discount or a refund to be honest. I took the time to actually clean the vehicle and prep for my rental period. I have photos of everything and can send if needed.

Rating:

5.0

Great guy

Rating:

5.0

Roman our renter was friendly, helpful and fast. Will definitely rent from him again.

Rating:

5.0

The owner was very friendly and helpful.

Rating:

5.0

Always a pleasure to U-Haul from this location

Rating:

5.0

Roman is very accommodating

Rating:

2.0

This is a brand, new truck, and the radio does not work. It’s a small thing, but if you’re traveling a long distance having no radio is not good.

Rating:

1.0

They charged me more money, they could give you fewer miles.

Rating:

2.0

Uhaul can be way clearer about the steps. I’ve never rented a uhaul before and did not understand the online process and that I had to go back into the app and check out at the location it would’ve been great if someone explained that to me and all the details. It would have saved some frustration and time.

Rating:

2.0

Worst rental experience I have ever had from pick-up to drop off. Owner claimed his computer was not processing correctly and that we needed to do everything from the message link that did not work for me. Truck died at our drop off location and we had to get a jump start for it, which put us a half hour behind our work schedule. Truck also died on return so I could not take pics. Will not rent from this location ever again.

Rating:

5.0

Last minute availability finding was great on the website and the authorized dealer was friendly and helpful

Rating:

5.0

Man working at this location was very nice and respectful I will definitely recommend my friends and relatives to this location in Wilmington.

Rating:

5.0

Thanks

Rating:

5.0

Very good service

Rating:

1.0

You Scamed me out if $555.44 and plus the day of rental for $158. You need to reimburse my account ASAP for the charge of $555.44 I’ve never rented from your haul at that rate for a one day rent you gotta be out of your minds… Correct this ASAP…

Rating:

2.0

The store and the van was very dirty

Rating:

1.0

The owner of this location was incredibly rude. The store and the uhaul itself were both filthy. I reserved moving blankets and needed boxes however, wasn’t informed until I arrived at this location that the owner didn’t even offer them

Rating:

5.0

All went smoothly with transaction from picking up truck to dropping it off. Best service from U Haul so far. Keep it up!

Rating:

2.0

Location is hard to find. GPS has a hard time finding this U-Haul location. Customer service was below average. The store is filthy and unorganized. Products are not displayed. Boxes are not offered tape, moving equipment ect. Owner means well! Nice guy. Unfortunately this does not help your customers feel confident or at ease when they are about to make a move or task at hand.

Rating:

5.0

Clerk was very professional, courteous and friendly.

Rating:

4.0

Very friendly

Rating:

5.0

Everything went very smoothly. Am happy with my UHaul rental experience.

Rating:

5.0

I returned the vehicle several hours late than I planned and the U-Haul customer service made me easy to go through their drop-off procedure.

Rating:

5.0

I have to say that Best Union, where I picked up and dropped off my U-Haul van is THE BEST! They totally took care of me!! I can't say enough good things about them! I am 100% satisfied with them and the van I rented. Side note: A few rentals ago, my rental hadn't been returned, and I was without a vehicle. Best Union found me another truck, at a different location, AND HE DROVE ME TO THAT LOCATION!!! This is what customer service is all about!!!

Rating:

5.0

The cashier was great. I never got his name, but guy from Bangladesh. Super nice, didn’t try anything sneaky, and gave me second option to return around my work schedule.

Rating:

1.0

Upon arriving to this location, I was not aware that the UHAUL center was through a vendor inside of a small market. No signs were posted, no direct business number for direction assistance was available so I had to go into each store to identify which business was with UHAUL. Once inside, the owner was very short and rude, he took me to the car, we did a walk around the vehicle, everything was clear but the dashboard lights were flickering very briefly upon start up. Halfway to destination the Left sideview mirrors were caving in, not secure, I had to hold the mirrors when changing lanes which were very dangerous, had to drive in the slow lane 55/60 mph due to the instability of the vehicle. Anytime I would drive (going within the speed limit), when going over any minor bump or lane change upon acceleration, all lights would flicker, the speedometer and other meters would wave back and forth and the vehicle would lightly shake. It was an unsafe trip, very nerving and scary at the same time. I reported it to the owner, the owner was very nonchalant about my grievances, slightly deflective towards my complaint so as of now I am waiting to connect with customer service for a refund of service.

Rating:

1.0

Pickup location was dirty and unorganized. Associate at the location was rude and unhelpful. I was charged for an appliance dolly that i did not receive.

Rating:

5.0

Owner was courteous and competent. Available stock was limited, but adequate.

Rating:

2.0

The gentleman who rented the truck to me was VERY rude, unprofessional and couldn't care less about making sure that customer was ever going to come back for future business or not. He had an attitude because I wasn't familiar with Uhauls 24/7 truck share program. On top of that, the truck had graffiti on the passenger side. I went to home Depot and purchased graffiti remover and spent an hour removing the graffiti. The truck had not been maintained very well as the check engine light stayed on the whole time I was driving. The interior of the truck was filthy. Before I returned the truck, I took it to the car wash and washed it. I also wiped down and vacuumed the inside. I will NEVER rent from this location EVER again.!!!!!!!!!!

Rating:

5.0

It was quick and easy very respectful and professional and in 5 minutes I was out and about on my way..

Rating:

3.0

This is a U-Haul licensed facility so there weren't any U-Haul signs on the building.

Rating:

3.0

The location is hard to find and the guy charged me an extra day for being 2 hours late

Rating:

1.0

They forgot my equipment I ordered and charged me as such, truck smelled of cigarettes, the guy talked to me both times without a mask, parking lot is full of people living in their cars (saw I drug deal happen while waiting). The app asks to deposit the key in a dropbox, which this location does not have. The guy was rude and claimed I'd be charged an additional 30 dollars, which was wrong.I would never come back or even think about recommending this place to anyone let alone a friend.

Rating:

5.0

The guy was nice! He seemed like a caring father!

Rating:

1.0

place was really dumpy. customer svc nice man.

Rating:

1.0

First of all there are signs posted at the door that face coverings are required by customers, staff and vendors, and the man was not wearing at mask AT ALL the entire time. I made sure to keep my distance as much as I could. I felt very uncomfortable. Even though I did online check in, I still have to wait because he said it didn't take, and it wasn't in the system, even though it all was.. He was kind of of rude too. upon returning , there were several men in the store and a couple did not have masks on and once again, neither did the man in the store. In addition, the parking situation is a nightmare. Very difficult to get in and out and almost didn't have a space to park the truck on return. we got lucky that some one was leaving, but parking spaces are very tight and not fit for the moving trucks.

Rating:

3.0

I wish the owner would wear a mask. The service was fast, truck was clean. It was easy, but no mask...

Rating:

2.0

Location needs signage. Customer Service should be at location when guest arrives. Van was dirty.

Rating:

1.0

The store was terrible, one of the filthiest places I've ever walked into. I rented a furniture dolly but it was "not there" according to the manager, he advised me to go to another U-Haul to get one from them a few miles away. Terrible customer service, why wasn't that problem solved before my pick up time?