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David M.
Customer Reviews for Ash Lins Elegant Rose
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I dropped off truck and personnel came outside to confirm truck was clean and had the correct fuel level 5/16 of a tank (actually 3/8), and said an e-receipt would be sent to confirm completion of rental. When e-receipt came 2 days later it said returned fuel was only 3/16 and I was billed an extra -$50. Fortunately I was still in drop off location so went back to correct. They were very helpful, was reconciled, and received new e-receipt showing 3/8 fuel and no additional charges. Everyone makes mistakes, were human, and they were apologetic and squared away quickly.
Jim F.Terrible the rate you charged for a smaller trailer to pick up in NY and drop off in NC I had just rented a LARGER trailer in NC and dropped off in Florida NY for about 1/2 the cost If you have any hope of keeping me as a future customer then you should send me a significant credit ( to credit card used or a check )
steve Z.Everything was fine, they are courteous. Basically I was very pleased.
Rosemary K.Not a thing. Everything was great. The customer service was perfect.
Shawn M.The attendant was polite and knew how to get through the paperwork. I rented a car trailer which had a couple of inches of snow covering the inch of ice that was on the "Tracks" of the trailer, when I asked for a broom to sweep it off I was handed one with a handle that did not fit the broom so I held the bottom of the broom in my hand to do the sweeping. When I got to the car I woud be hauling I used my receiver hitch to chip away at the ice on the "Tracks" to facilitate loading the car. The straps for the two front wheels were frozen, I spent the next twenty minutes attempting to make them pliable enough to feed through the rachets. There whould be more straps provided to secure the back of the car, just the two up front makes you feel a bit uneasy on bumpy, uphill and downhill roads. Lastly, I only needed the trailer for one day but was made to pay for two days, I could have had the trailer returned the same day. As far as the trailer goes it worked well, it tracked straight and it would have been eay to forget it was back there, that is if the car was better secured to it.
Dan S.This was a seamless experience. Friendly, kind and accomodating.
KATHRYN A.People were super sweet and nice. Truck was great to drive. Handled really well
Teresa L.I really can't answer this because we simply dropped the truck off there
cori N.Nothing to improve. Very impressive service from Lisa at the Artisan Villa. She was very helpful an what size truck an equipment we need for our move.
Timothy R.Brakes need attention
james S.The previous driver did not sweep out the cargo box . I swept it out before returning the truck.
Marian B.Gas gage was a bit under 1/4 like they said but still a good deal.
Robert H.Keep up the good work.
Jean A.It was absolutely great
Craig I.Wonderful helpfulness in finding the best fit for my situation, we will be back.
Gay S.I've used this location several times. Very friendly and professional.
WILLIAM M.Great staff
WILLIAM M.It was an easy experience... Thank you!
Lori H.Probably the most pleasant rental experience I've had.
Anthony H.Good people and very helpful
tiny T.Very friendly and exceptionaly helpful
Ron B.I had questions at drop off no one could assist me. I called about the notice of additional charges and was told to contact customer service telephone number. Now my card has been charged $26 and change for toll charges on two separate bills. Customer experience from start to finish was terrible.
Marie H.Went to return trailer and the man that does returns want there his daughter was and she said she doesn't handle returns. We dropped it off Saturday 05/13/2023 at 2:00 pm. I get a call Monday morning from Ash Lins a guy said we were 2 days late. I was like no actually it was due till Tuesday which is tomorrow. We had 6 days . We received texts/emails stating to confirm our drop off cause families were in need. So we made sure it was dropped of 2-3 days early. The place we took it too had tons of U-haul equipment, trailers, trucks, vans, etc felt lied too. Just a complete mess
Rosemary B.Please let me know what fees are due when I drop it off, not via email.
Alexander H.Surge brakes on the trailer under preformed compared to my boat trailer surge brakes. Everything else was fine.
James J.Excellent customer service!! Thank you Ash Lin's!!
Anita F.Everything went smoothly, trailer worked just as expected. I wish you had one more option of a bit taller trailer as it was significantly difficult to get a king sized mattress in but a box truck would obviously be the best choice for that. Everything else fit just fine. But location in Warsaw was great! People very friendly and an ease to rent and return.
Vincent C.Excellent, very good.
Irma A.Easy process
Jeanni H.Your address. It's not the same
richard H.Great customer service, would rent from this place many times more for U-Haul needs.
timothy K.It's still much easier to make a reservation over the phone instead of on line
Karen R.Heated mirrors.
Mark K.none
Darrell P.Cab interior had a lot of dog hair.
Rodney M.Great place with great people.
RONNIERICHARD O.Great folks at this place
RONNIERICHARD O.Help unhitching trailer
david M.Return rentals on time and stop taking people's money.
christne D.There is no room for improvement, things were excellent.
sal O.Stop charging people so much more for the same distance or places the opposite way. I will NOT be using your services again.
Robert B.Staff pleasant and made process easy...
dawn B.Plp there are very nice an helpful
david R.Staff was amazing and friendly, they were super accommodating and helpful!!!!
Kendra L.Great friendly service!
Regina C.