Great customer service. Ladies are friendly and helpful.
Marilyn Lenzen
Customer Reviews for Big Country Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Cinnamon was amazing and very helpful with getting everything I needed for the move
Shane BohlanderThe ladies in the office are so friendly and knowledgeable!!! I would highly recommend this location to anyone.
Cinnamon JohnsonEquipment ready for pick and on my way
Marilyn Lenzen- There is no handle to ergonomically aid in pushing the roll door down all the way to easily latch on the 5x8 trailer. (In cold temps. its a hassle and a potential injury waiting to occur) - The swing doors are far more better, they don't get hung up on items that shift during transit and may be waiting to fall out upon you like the roll doors do. - Safety Dept. in UHaul needs to be proactive with these items.
wyane aillsEasy drop off after hours. Great location
Marilyn LenzenGonna happen in a small town. Great folks at Big Country.
JAMES ZIEGLERDrop off location not marked for drop off and was inadequate with lighting as it was dark when I dropped off trailer. Location did not have U-Haul signage either.
Howard FaganMake your online system easier for the location owners
Terri ShermanThis location is excellent.
Robert LangstonThis was the easiest U-Haul rental experience we've ever had !!! From the initial phone call for information through the entire rental process, your representative (CINNAMON JOHNSON) at this location was phenomenal !!!! She was VERY knowledgeable about the equipment, rules, regulations and charges. VERY friendly, accommodating to our needs and suggested helpful options to fit our circumstances. She knows her stuff and is an asset to your company !!!
Kathy JohnsonWas very pleased. No change
Anthony ReynoldsThis location had the friendliest employees. This is the first time that I have ever enjoyed using uhaul services. Thank you to Big country storage. They made my rental great.
Brian ParnellStaff was friendly and helpful. However, the office is somewhat difficult to find and the outside of the trailer was filthy and very off putting but the inside of it was clean, which was the greater concern. They had just put new tires on the trailer though and I was very grateful for that! Ridiculous that I had to drive 50 miles from my much larger home town and back just to rent a trailer for the timeframe I needed.
Cathy VincentStaff was very helpful and friendly. I will definitely use this location again.
Don SmithCinnamon made sure that our truck was ready on -time and in good condition, even calling in a service order the day prior to our pickup to ensure that we would have no issues.
Nikki LallyThe local dealer was excellent and really saved the day in the face of corporate Uhaul's indifference and disfunctional rental protocols.
Spencer PeltonJust keep up the good work
Dave HughesIt would have been more helpful if I didn't have to drive an hour to pick the truck up. As it turned out I was late moving out of my apartment.
Tina SteppanIt was a little hard getting that big of truck in that last row of buildings. We will be renting another truck we are ready to finish the move
Michelle DorseyCinnamon was so helpful and had everything ready to go when I got there. 100% recommended!
Autumn GeorgeSpecial thanks to Maryland who stayed long after quitting time to assist me and help me get equipment returned and storage spaces rented for my personnel belongings. She made a very difficult trip end with pleasure.
Daniel BunceVery friendly and helpful
JOSEPH LEO HAJBAVery good service
EDWIN GUTIERREZCinnamon was incredibly helpful and accommodating with our changed plans. Thank goodness for her.
ERIC KIRKENMEIERExtremely helpful and polite personnel personell!
Timothy FosmoBig Country Storage was very friendly and professional. Will deffinately do business with them again!
WILLIAM GRANT HARPERService was great, very friendly!! Website was slow delaying check in.
DOYLE DAVISShe was very helpful and couldn't believe that the trailer was rented to me in the condition it was. I showed her the video of the tires and she was shocked. Very helpful by calling the reginal manager about the situation.
Sharon Ann CerroniCinnamon is always a pleasure to see
TINA ESTRADA COOKsuper friendly. in and out in a few minutes. Truck was ready for cross country move. highly recommend!
Cody D HoweHow about not lying. I received an email stating “you have a 26' Moving Van reserved for you and guaranteed Thursday, 6/24/2021 at 3:00 PM” when I got there on that date there was no truck available. I was first told that I would have to drive 4 hours one way to get a truck. After complaining I was then told one was available 2 hours away.
KERRY PATRICK CAMPBELLSo friendly & helpful
LONNIE KURTHThe representative at Big Country Storage was phenomenal and deserves a raise!!
John WengerdPicking up my uhaul was a nightmare. I had a very bad experience.
Livvy GerrishThey did fine
Willard Deforest AustinVery easy pickup and return will use again!
Caleb OBrienSuper lady at the office there in Douglas. Great experience!!! Very helpful.
RUSSELL PAUL GARLANDHad the equipment I needed , friendly and quick service
Ole SigvartsenVery helpful in our return.
Jeff FalkenburgExcelent service.
JACK KRIEBELDo what you say when a person sets up pickup in advance instead of jerking them around and not having equipment ready and where it was supposed to be picked up at etc. etc. Nothing was right and delayed two hours. Charged wrong for the insurance etc. It wasn't this locations fault. It started in Casper and with the main office with everything being wrong
Therese LahayeCinnamon was so amazing. She helped us tremendously. I would recommend this location solely on her customer service. Thanks for everything cinnamon!!!!
Peter Elmorenever bothered to check in our uhaul return on time so I received emails saying we hadn't returned it 18 hours after we dropped it off.
Doug WeglinGreat service. friendly atmosphere.
Doris Ellen HerreraVery helpful
Jenni NieftThe people were great and were as helpful in every way
MICHAEL DAVID BARANGreat place
Jake WelleCinnamon and staff at Big Country Storage went above and beyond to make our check in of equipment hassle free.
Judi Piontkowski