Customer Reviews for Blanchard Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Blanchard Self Storage
The lady that helped us did not know what she was doing. She marked the gas level at the wrong level, then did not know how to change it on the paper. She also did not know how to add on a driver, since my husband had to drive the truck, but the order was in my name. We have used Uhaul many times before, and this was the first time that an employee could not add a driver and had to call someone for help.
Great people stayed a a few minutes after closing until I could arrive at their location.
The truck was very dirty. It had mud all over the wheels and tires. The back had not been cleaned and there was trash such as coffee cups left in the cab. The truck leaked oil and it was either transmission fluid or power steering fluid all over my driveway, I showed the staff the pictures of my driveway and they were only concerned about whether or not the truck could be rented out again or not. The staff was nice, but seemed like they had just started and was unsure of what to do.
It had been a long time since I rented a U-Haul so I felt that I was a first time renter. I had a Wonderful experience with the location in Blanchard at 822 W Veterans Memorial Hwy. They answered all our questions, were very professional. You felt welcomed and was treated very friendly and kind. I would recommend this location to everybody. They are GREAT!!!
The facility was very nice fairly priced. Excellent customer service. Refunded my deposit monthly fee, as I ended up not needing it after all.