Customer Reviews for Bloomington Mini Warehouses & Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Bloomington Mini Warehouses & Storage
Jeff is hands down the best rental attendant anyone could hope for
Excellent customer service.
It was a straightforward process.
As usual OUTSTANDING customer Service!!!!!
The guy who set me up with the Truck and trailor delivered excelent service. He went above and beyond to make this a great experience for me.
I think the the rate per mile is outrageous! What happened to the rate per day and just fill up the tank before bringing it back?
the Bloomington person was really great and very
helpful. I did not return truck myself so can't rate
good experience Beck
I felt like we were ripped off. It cost $121 to use a truck for 7 hours. I would never recommend anyone to use uhaul. This is a very outrageous price. Thank you for a bad experience
Uhaul worker used foul language the whole time we were there. Front door broke off of building and we had to stand in freezing cold office to go over contracts. Hitch on auto transport was bent and had to go across town and get one. Delayed our move by over an hour and a half.
The trailer's fold down ramp was extremely useful for our moving job. AA++
other than the need for better weather, which you could not control everything went well.
The truck was black inside a number of the chairs and couch have black not coming off marks. I would hope. U haul will pay for them to be cleaned.
Great job! thank you guys
To say my experience was "poor" is a complete understatement. Location (045320) could not have been more unprofessional. I was never asked for any ID (my wife completed information online prior to our arrival otherwise they would have not even had my DL#. I was never asked to show a credit card. I was never given the opportunity to purchase damage insurance (you will have NO record of me denying it since it was never offered). I was not given the opportunity to inspect the trailer for any damage (you will not find any record of me acknowledging the trailer was damage free). The trailer was hitched to my vehicle by a man at the location. We drove the trailer, loaded it, drove 3 1/2 hours to Fort Wayne IN, unloaded it and returned it to the Fort Wayne location (765069) all within 5 1/2 hours. The Ft Wayne location claims the tongue coupler was bent. When I asked UHAUL how it could have been bent, the reply was 'I jack knifed it'. I can assure you NOTHING out of the ordinary occurred while I was in possession of the trailer. Again, your records will show I was only in possession of the trailer for less than 5 1/2 hours. The drive alone (all on 4 lane high ways) is 3 1/2 hours. To suggest I could have done heavy damage (reinforced steel tongue) when NOTHING else to my vehicle or the trailer itself was not even remotely damaged is preposterous. The Ft Wayne location issued a "promissory note" which I did NOT sign indication damages of $206.05. I assure you this charge will be disputed to the fullest degree possible.
very helpful. polite, made me feel like I was an important customer.
Can't think of anything...
Truck was left with a half tack of gas which was 1/4 more than was in it originally. Said I had went over my mileage by 1 mile. would be an additional .45 cents. I told him " Are you serious"? I left you with an extra 1/4 tank of gas and you want an additional $.45 cents. He said let me see if I can waive it. He did. Not a good impression after an over-all good experience.
Customer service at this location was top notch. I have ALREADY recommended this location to friends.
Great customer service. Thanks again.
service was great, 3rd time in the last month! highly recommend!
The service was excellent and I had no problems. Very pleasant experience.
I called to ask for an estimated arrival date for our u-boxes and found out they hadn`t been shipped. This left us in our new home without all of our furniture and things for about 2 extra weeks.
The worker provided me with a U-Haul Box and trailer, literally running in order to save time. I returned for my second box and it went smoothly too. I completed all business in 1 day.
Staff was very helpful, location is a little tight though. Overall great experience.
Extremely helpful. Helped me change my reservation for the perfect sized room
The manager, Jeff Black, went to great lengths to ensure we got our Uboxes on time. Great customer service philosophy seems to be on top of everything. To cut waits, they should hire him more help!
Room was pretty dirty. Did not have a light bulb in the socket so, therefore, no light.
The man running this facility was so helpful and kind even though it was very busy in the office. This was a very positive experience.
The staff here are very nice and very accommodating. They have every size Uhaul you would ever need.