Customer Reviews for Bloomington Mini Warehouses & Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Bloomington Mini Warehouses & Storage
Very helpful. You were very busy and still very helpful and timely in getting things done. It was really appreciated. Thank you!
The manager (Jeff) was outstanding. He went out of his way to help make sure we were taken care of on both the Uhaul truck rental and the storage unit. For the storage unit, he even found something to put on the floor to protect our mattress before we stored it. I would recommend this location to anyone.
Jeff was very helpful and accommodating....wonderful experience!
Very organized and efficient!! Best Uhaul experience I have had!!
There was little space and little signage
Limited access to storage and they never answered the phone, I left unreturned messages and they closed early on Friday, leaving us stranded with a truck full of furniture! TERRIBLE!!!
furniture pads that were ordered were not in the truck when picked up. Call to have them removed from the order. That was not done by the time I arrived at my destination. I am waiting for the credit to show up.
Excellent customer service and will return next year...
Everything was perfect! Fast and polite service.
The man working was very helpful. He went out of his way to accommodate and help us.
I placed this Uhaul order well in advance. I spoke with the Uhal representatives 3 seperate times to confirm that we could pick up our trailer at 8:30. Each time they said they weren't sure where the trailers pick up time would be and that they would contact me.... they never called me. I had to constantly follow up once their call back times had passed to follow up. I asked if we could pick up the trailer at 8:30 am and i was told that this location would allow us to do so. We had 12 Senior Girls going on a camping trip and we needed to pull out at 9 am. I was told by two different people that this wouldn't be a problem. When my husband arrived at 8:20 the location was closed. He had to sit around till 9:00 when it finally opened. It then took another 20 minutes to do everything and we were delayed by an hour. This typically wouldn't be a problem but we had girls waiting at other locations that needed to be picked up in route and a reservation to meet. I feel like the customer service was poor and follow up dismal. I fell like a partial refund should be given since we were so poorly informed by so many of your employees. I won't be recommending you again unless things change. You just aren't reliable. Some good customer service feedback from this survey would show greater improvement on your part in this matter.
Excellent service and easy to navigate location.
The overall rental experience was excellent. The rental agent was very friendly but professional. I will return to this location for any future rental needs and recommend this location to my fam, friends and associates.
Everything was clean and ready to go. Thanks!
Better signage for location.
Have the truck at the original spot they told me it would be at!!! At the right time!!!:-(The rental business said pick it up at 8 o'clock. Call the representative they said I scheduled it at 11 which I didn't. Called back at the second location they said it was scheduled for 12:15:-(
2nd time I have used this facility. The manager Jeff is outstanding! I would not consider going anywhere else in Bloomington for storage.
Very no nonsense and efficient.
I believe the manager's name is Jeff (?) He was very helpful and courteous. Can't say enough good about him. The trailer performed perfectly. thank you
Excellent service. Very helpful
Everything as expected. Attendant was very helpful.
Actually cancelled reservation and never used facility.
Actually cancelled reservation and never used facility.
Did not use cancelled several weeks ago
Customer service was very helpful
Wish the storage unit was a little cleaner and not as hot
Jeff was outstanding. When the trailer that we were going to rent did not arrive, he found us another trailer from another location. He went above and beyond for us.
Quick and prompt service, very helpfull.
Jeff the manager was extremely helpful,supportive, and made the move in easy and smooth.
Easy reservation, found unit as described, and super fast and friendly service at facility.
Best rental experience I have had in 50 years !!!!
Reimbursement for filling up the tank more than necessary
You guys are awesome, thank you!!!
Owner (Jeff) was very friendly and helpful. Called to let us know the truck would be available a little earlier than expected. Really appreciated this.
I called to ask for an estimated arrival date for our u-boxes and found out they hadn`t been shipped. This left us in our new home without all of our furniture and things for about 2 extra weeks.
The worker provided me with a U-Haul Box and trailer, literally running in order to save time. I returned for my second box and it went smoothly too. I completed all business in 1 day.
Staff was very helpful, location is a little tight though. Overall great experience.
Extremely helpful. Helped me change my reservation for the perfect sized room
The manager, Jeff Black, went to great lengths to ensure we got our Uboxes on time. Great customer service philosophy seems to be on top of everything. To cut waits, they should hire him more help!
Room was pretty dirty. Did not have a light bulb in the socket so, therefore, no light.
The man running this facility was so helpful and kind even though it was very busy in the office. This was a very positive experience.
The staff here are very nice and very accommodating. They have every size Uhaul you would ever need.