Customer Reviews for Bloomington Mini Warehouses & Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Bloomington Mini Warehouses & Storage
My truck was not where I placed the order. When speaking to your representative she continued to tell me I made the mistake, not your company. Every year I've rented from this company I've had issues. I will be looking into a different rental company next year.
Jeff is very helpful and friendly!
After hour drop off was fine.
This group is awesome! During the busiest time of year for this college town location, they maintained not only incredible customer service - but an exceptional attitude and disposition...and that was at the end of 30 days of working 7 days per week. Bravo Btown Mini Warehouses & Storage!!! I have this step-son there for another year and 2 of my sons likely headed there - we'll never use another location!
Excellent location and awesome service! If we need another truck, we will definitely come to this location. Very helpful and informative!
people hear is so helpfull!
Owner Jeff was kind enough to call and notify us of reading glasses left behind in vehicle. this impressed me during a very busy college move in week!!!
We had such a good experience. This U-Haul rental was easy and pleasant, even during move in weekend at IU. A miracle.
The service was outstanding, especially for the time of year in this town.
I booked my haul online for a 17' truck. I made sure the reservation was for plenty of time to allow me to move a long distance. I even went in the day before to make sure the reservation was good. The day I went to pick it up, the uha had been booked for 3 hours of the time I was supposed to have it. Next time I would advise not to double book trucks. I would never use haul again if it weren't for Jeff Black in Bloomington, In. He actually made it all work for me and didn't just shrug his shoulders telling me there's nothing they can do.
I am really bothered by the fuel requirements. When I picked the truck up it had approximately a quarter of a tank (0.25), the paperwork said it was 5/16 of a tank. How in the world from a small gauge with three hash marks do you determine 5/16 of a tank?
For the most part, car and truck rental company’s requirements are that it’s full when you pick it up, and you return it full. This eliminates any second guessing of how much fuel is in the tank. Also, the vehicle is ready to go, no stops for fuel.
Next time I need a truck I am going to look around at your competitors, because I am not happy with being charged $30 penalty and $5.00/gal. for being an eighth of a tank low.
only due to road construction that made it difficult to get to
Considering college students were starting to move in and the amount of equipment that was being dropped off, they seemed very understaffed.
Didn`t end up using their storage at all, but the staffs were quite helpful.
Very helpful and knowledgeable personnel. Thanks
Great and helpful people work at this facility....Jeff was a ton of help to meet our needs and such friendly people. Will definitely use them again!
hire more people. they did a great job but seemed to have way too much business for who was working. they were very nice and helpful
Nothing to improve. Thank you!
Great customer service. Timely. Very pleasant to work with.
The customer service representative's I met in person were amazing. They made the whole process quick, professional, and friendly.
Fantastic customer service. Tried to help make up for the fact that I got screwed with the cost and insane taxes from uhaul
Staff was friendly but access to storage is very limited and inside storage units the units which the feedback is referencing are not the best.
be certain customers know the hours of the store.
I will definitely choose to go to Bloomington Mini Warehouse & Storage for any future Uhaul rental needs!
very helpful and friendly service.
Nothing. Again, very helpful! Helped me back the trailer in and unhook it.
Perhaps be more friendly and helpful. I understand it was a busy time, but they seemed unprepared, understaffed, and unaccommodating.
Jeff Black was extremely helpful and put my mind at ease by explaining every aspect of the rental and the rules for Bloomington, IN with respect to parking while loading and unloading the van. Will definitely rent from this location next year to move my son.
Thank you for everything!
Staff went way out of their way to see to it that we got our trailer picked up on the day we wanted it..
they were closed when we got there, they drove about 20 miles one way back to the shop and opened up.
It was raining but they hooked up the trailer and never complained. All around I would give them an A plus.
Service at this location was very good.
Friendly helpful staff. Had the truck ready to go and allowed me to use a dolly in town for load up.
Only being open until 430 pm was frustrating and the tow dolly number was incorrectly recorded causing drop off issues.
Also the truck broke down 2 hours into the move making this the worst move I've ever experienced, but that is corporate's fault, not this location's fault.
We arrived at our scheduled time 830am waited around and made a few phone calls to uhaul head quarters with no help at all on the situation. The guy working showed up at 915 and didn't have his keys on him so he had to have someone run back to his house to get them and we waited (along with about 6 other groups waiting for a truck) for over 30 minutes. long story short we didn't get our truck until after 10am we were VERY unpleased with the service we encountered and will not be using the service again.
Although Ý didn`t Use THE fasility,Ýt was Excellent TO make à business With you.
Great people. Very helpful. She made sure I knew that the default transmission setting on our 17' truck was set to towing a trailer. Great to know and saved us a ton of gas. Overall mileage was great.
Have the gas tank on full so that customer can know exactly where the gas should be at the end to avoid charges.
Customer service was great! Very friendly!
They were extremely busy but found the time to work with us to ensure we had the right size truck and storage unit for our needs.
It went well. Very quick which was nice.
Very helpful. You were very busy and still very helpful and timely in getting things done. It was really appreciated. Thank you!
The manager (Jeff) was outstanding. He went out of his way to help make sure we were taken care of on both the Uhaul truck rental and the storage unit. For the storage unit, he even found something to put on the floor to protect our mattress before we stored it. I would recommend this location to anyone.
Jeff was very helpful and accommodating....wonderful experience!
Very organized and efficient!! Best Uhaul experience I have had!!
There was little space and little signage
Limited access to storage and they never answered the phone, I left unreturned messages and they closed early on Friday, leaving us stranded with a truck full of furniture! TERRIBLE!!!
furniture pads that were ordered were not in the truck when picked up. Call to have them removed from the order. That was not done by the time I arrived at my destination. I am waiting for the credit to show up.
Excellent customer service and will return next year...
Everything was perfect! Fast and polite service.
The man working was very helpful. He went out of his way to accommodate and help us.
I placed this Uhaul order well in advance. I spoke with the Uhal representatives 3 seperate times to confirm that we could pick up our trailer at 8:30. Each time they said they weren't sure where the trailers pick up time would be and that they would contact me.... they never called me. I had to constantly follow up once their call back times had passed to follow up. I asked if we could pick up the trailer at 8:30 am and i was told that this location would allow us to do so. We had 12 Senior Girls going on a camping trip and we needed to pull out at 9 am. I was told by two different people that this wouldn't be a problem. When my husband arrived at 8:20 the location was closed. He had to sit around till 9:00 when it finally opened. It then took another 20 minutes to do everything and we were delayed by an hour. This typically wouldn't be a problem but we had girls waiting at other locations that needed to be picked up in route and a reservation to meet. I feel like the customer service was poor and follow up dismal. I fell like a partial refund should be given since we were so poorly informed by so many of your employees. I won't be recommending you again unless things change. You just aren't reliable. Some good customer service feedback from this survey would show greater improvement on your part in this matter.
Excellent service and easy to navigate location.
The overall rental experience was excellent. The rental agent was very friendly but professional. I will return to this location for any future rental needs and recommend this location to my fam, friends and associates.
Everything was clean and ready to go. Thanks!
Better signage for location.
Have the truck at the original spot they told me it would be at!!! At the right time!!!:-(The rental business said pick it up at 8 o'clock. Call the representative they said I scheduled it at 11 which I didn't. Called back at the second location they said it was scheduled for 12:15:-(
2nd time I have used this facility. The manager Jeff is outstanding! I would not consider going anywhere else in Bloomington for storage.
Very no nonsense and efficient.
I believe the manager's name is Jeff (?) He was very helpful and courteous. Can't say enough good about him. The trailer performed perfectly. thank you
Excellent service. Very helpful
Everything as expected. Attendant was very helpful.
Actually cancelled reservation and never used facility.
Actually cancelled reservation and never used facility.
Did not use cancelled several weeks ago
Customer service was very helpful
Wish the storage unit was a little cleaner and not as hot
Jeff was outstanding. When the trailer that we were going to rent did not arrive, he found us another trailer from another location. He went above and beyond for us.
Quick and prompt service, very helpfull.
Jeff the manager was extremely helpful,supportive, and made the move in easy and smooth.
Easy reservation, found unit as described, and super fast and friendly service at facility.
Best rental experience I have had in 50 years !!!!
Reimbursement for filling up the tank more than necessary
You guys are awesome, thank you!!!
I called to ask for an estimated arrival date for our u-boxes and found out they hadn`t been shipped. This left us in our new home without all of our furniture and things for about 2 extra weeks.
The worker provided me with a U-Haul Box and trailer, literally running in order to save time. I returned for my second box and it went smoothly too. I completed all business in 1 day.
Staff was very helpful, location is a little tight though. Overall great experience.
Extremely helpful. Helped me change my reservation for the perfect sized room
The manager, Jeff Black, went to great lengths to ensure we got our Uboxes on time. Great customer service philosophy seems to be on top of everything. To cut waits, they should hire him more help!
Room was pretty dirty. Did not have a light bulb in the socket so, therefore, no light.
The man running this facility was so helpful and kind even though it was very busy in the office. This was a very positive experience.
The staff here are very nice and very accommodating. They have every size Uhaul you would ever need.