Customer Reviews for Blue Bird Lane Auto Sales
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Blue Bird Lane Auto Sales
The man had serious problems getting my reservation straight. It showed I had two days, then I called U-Haul to see about a free month storage? The woman then told me I had three days (which actually helped me since I've had a couple back surgeries & needed that extra day). The woman I spoke with set me up for my return a block away from where I'm staying? When I took it to him cleaner than I received it, he had no record I was coming there AND it was showing (when he got my reservation up), that I was going to be charged for that extra day. The guy at National turnpike helped me waive that charge.
dropped off after hours so I didn't see the inside of the building and spoke to no one.
I will definitely seek a different rental company next time. I was not given the pick-up location I requested. I was not given the size truck I requested. I was not given the appliance dolly I requested. I was not told that those things I "reserved" were optional. I found out the day before pickup that I had a different location and larger truck than requested...and I found out AT pickup that there was not appliance dolly. I was also disappointed to find out I could not take your insurance on the car dolly without taking unneeded insurance on my car. Poor overall experience. But very nice man at your Greensburg location...he just wasn't given the equipment you promised me when I made the reservation. No stars from me.
most recent rental of the 14 ft truck was fine. the previous rental of the enclosed trailer was somewhat different. I told the office I would probably need it for 2 days. however I forgot to call the following day to confirm this & received a call from UHaul. That person needs to improve her conversational skills. I was extremely tired, frustrated, she was irritating in her tone/attitude and I responded in the same manner. In turn, she put a "parked" flag on my acct even though I returned the trailer without completing my job. She threatened to report me to the police. Overreaction....somewhat... no people skills