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John H
Customer Reviews for Xpress Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Crapy hours
MATTHEW JImprove your on line check in program . They are confusing and hard to use. It took almost an hour to get the keys for my truck. there wad supposed to be furniture blankets in the truck and they weren't there. Person we talked to on the phone was very helpful but she was at the headquarters not at the local office.tried calling the local rep and all I got was static.
RICHARD BNot a thing. Actually Mr.Neret was very open and honest and very personable with myself and my daughters. The rates were within our budget and questions we asked were answered with easy to understand information we needed to know while borrowing this Uhaul. We are from another state and recently moved to Marinette Wisconsin. Thank You so much! ,you have great rates and most of all professional,friendly customer service.
Lorie NWoman who hooked up my trailer took 40 minutes to help me even though I was on the schedule and called ahead. She was drunk or high. She kept running into issues with the computer. She kept dropping things in her hands like her phone, paperwork and stapler. She needs to be drugged tested randomly and fired when she fails. She did not hook up the trailer securely or the chains correctly. 1 mile after we left the location the trailer come off and hit the back of my vehicle causing significant damage. I will be filing a claim for damage to my Jeep. I've never had a Uhaul experience this bad before. Terrible worker and she could have got someone killed with the lack of proper trailer protocol. I has to use YouTube myself to hook it up properly and drive 2000 miles across the country.
Joseph WAfter hours App is garbage!!
William DPre-rental inspection did not find that one of the fender marking lights was burnt out. Excellent service getting hooked up.
RICHARD FEverything worked out great. After hours drop box for returning equipment worked out well too. Friendly staff.
Matthew BThe on line check in and check out was difficult. Had to call to get help to pick up. The app was a bit confusing for checking in. Kept timing out.
michelle LCheck the location hours before you drop off as they close early.
Matthew BThe agent that assisted me, Ron, was absolutely fantastic. Took care of my needs a
MICHELLE SI purchased extra resources such as a dolly to move, and it was not included even when purchased to rent. I rented a truck for 24 hours, and ended up only using for about 2-3 and returned same day. Make sure you know exactly how long you will be using, because you won’t get reimbursed if you bring back early.
Alexis TThe truck and location were great, and I had zero problems with them. The online check in process, however, is excruciating. Expecting two references to not only be available, but then have to drop what they are doing to wait for a call from Uhaul is a bit ridiculous. It took 30 minutes to get through the whole process with is 20 minutes too long on my opinion.
Andrea BLabel text alerts as “uhaul” not with text “nunber” Missed my alert that pickup location was changed, and had to drive to new location and that new location was only open certain hours. Even though automatic registrationpickup was available, location that I was transferred to had more limited open times to help with pickup/checkout..
Tom MKari was awesome! She is very professional and courteous. She has top notch customer service skills!
Dan VThe truck seemed to be extremely loud and the steering was incredibly loose feeling. While driving on the highway it took slot of work to keep the truck tracking in a straight line.
Ryan KStarting issues with ignition and column shift mechanism. Stranded twice.
Mark GI would recommend both U-Haul and this location to anybody who needs to move. The people were extremely helpful and help me resolve problems as they came up. I will be using them for my next move in the next year or so.
Mylan MReturn wouldn't work. Had to call three times just to get the equipment listed as returned
Jennifer bLots of room to maneuver the trailer for drop off, access off the highway very easy. Staff on duty were very helpful and pleasant!
Cathy FThis location has hours of 8 am til 1:00 pm. I dropped at 4 pm and just barely was able to lift the trailer off. In the future, I will be sure to check the hours before selecting.
JOE PGreat customer service. I was truly impressed with the quality of customer care in this day and age where businesses and people in general do not care about customers any longer. I’d highly recommend renting from here.
Julie Dthey were very very helpful and was very happy with their sevice
ROBERT LManager Ron is an excellent Rep. for UHAUL.
TOM JKari was very professional and very helpful with explaining everything. I would recommend her to anyone, she made the whole process very pleasant.
Kristine BNeed cruise control for long distance travel.
Dorothy MEasy process. Helpful staff.
Cecil Hnone
LLOYD JPicking up was easy. I had originally declined the coverage and yet it was on my bill. The staff was not sure how to remove the coverage but he was very resourceful and immediately called someone that could help and it was taken care of in an instant.
Carolyn RCarrie was amazing, friendly, and quick to serve. I couldn't have asked for a better experience. Thanks Carrie
Dustin CWe rented 2 dozen moving blankets. They were lean and in excellent condition when we pick them up. Terry was very helpful. I wouldn’t hesitate to rent from the Marinette WI again We’ll done.
Brian pSo helpful.
John GRon Nerat does an incredible job. He knows his stuff and he is a great people person.
Dan KCould use a little more lighting at the trailer drop location otherwise very easy.
Steven OOnly problem I had was when returning, office was closed which was no big deal but cell service was terrible in the area. Making it time consuming to go through online return policy. I have since downloaded app so I’m it speeds up process next time. Thank you.
Kyle RVery helpful staff. Thank you
Philip KEverything was good
Dennis EEverything was great
Don NI rented a utility trailer for a few hours and Ron Nerat, as always, was very courteous and helpful.
DANIEL KThe gentleman that was in the office was very nice, respectful, and Thorough. We got all the paperwork done and he had me on my way fairly fast. Definitely going back there again.
Cody VActually, there was a failure in the lighting system for the trailer but it was quickly remedied and I was on my way.
Keith AThe floor dolly didn’t work for us. We brought it back 15 mins later but couldn’t get our 7.00 refund. We know we had to test it. Problem is the wheel were too low and the middle bottomed out on the ramp!
James EGood customer support from staff
Ian MThere's nothing you can do to improve. Don't try to fix something that's not broken. Was sad to here that Natily no longer works there.. but this is the best store I've used. They go above and beyond to help me out.
John HEverything went smoothly, from ordering to pickup to payment. Thank you U-Haul
Sarah PTire pressure was very low in two of the four tires.
Joseph GRon was very helpful and professional. Easy and quick transaction
Gary RRon was very helpful and cordial through the process
John RI recommend downloading the app for easier self returns
Richard JRon and Natalie are awesome
CRAIGTHOMAS MVery professional
JOHN BWhether it was my phone or U-haul I had a hard time picking up the u-haul and couldn't get it to return on time.
Karen MHelpful and friendly!
Stephen MRon was very informative and helpful. I would definitely rent from this site again.
CONNIE D