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Robyn F
Customer Reviews for Bobs Garage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
THERE WAS NO ONE AT THE SITE WHEN I DROPPED OFF THE VEHICAL AND IT WOULD NOT LET ME COMPLETE THE TURN IN ONLINE LIKE IT SAID I COULD IT TOOK LONGER THEN IT SHOULD HAVE
david cNot a thing
Anita PThe man at this location was very rude. He was rude when we picked up the uhaul and was also very rude when we returned the uhaul. I understand people have bad days, but it is not that hard to be kind. It felt like getting a uhaul at this place was a huge headache to him!
Jerrica CI had a reservation for the 22nd and it didn't take place. The card machine wasn't working with my card. Went to get cash and when we went back, closed. Made reservation for the 24th but no mention of the $50 off if reservation didn't take place.
Diana HTruck mileage did not match the mileage on the online app when checking in. The owner had to call the main offices of Uhaul to resolve the issue.
Vickie EDue to equipment availability my reservation had to be changed Bob's Garage the day before. Upon arrival the staff was very professional and the paperwork process was very smooth. They hooked up the trailer for me and checked all the lights. I did a visual inspection as required to compare the pictures and approved them. Drove back 25 mile to the hotel I was staying. My bother in law notices that one of the tire was VERY worn out and showing the steel cords!. I do not know what the inspection process is on the trailers by the location but this worn out tire slipped through the crack. I called Roadside assistance and they were VERY helpful and got the tire replaced within 3 hours of the my call. Since I was not loading the trailer until Monday morning it all worked out.
James RPick up went smoothly. Was glad to get a motorcycle trailer close by.
Cheryl MHe was just not very friendly.
Krista YBob was very nice!
John RThough the trailer had a short circuit that blew a fuse on my truck, Bob came out to our loading location to repair the trailer. Thank you Bob!
Peter RKeep doing what you're doing nothing to improve. The location I picked it up from and person was so accommodating for a last minute scheduling and drop off. 5 stars!!!!
lesa wThe cab was disgusting with sticky pop everywhere. Also something on the inside of the windshield. The back of the truck had leaves & dirt in it. I had to clean the entire truck before I could even use it. The man at Bob’s barely spoke. Very unfriendly.
Annie HBob was awesome!
Connor WOwner was rude, very short in conversation and lacked basic respectful social abilities. Had an attitude during the entire interaction and informed me he had other things to do and was "leaving by 1030 so I needed to hurry!" When I called him to inform he I may be running a little late. I was 5 min late appointment was at 1000, I made it at 1005. His business hours on that day we're posted being until noon. Very rude and will not rent from him again! Not will I advise anyone else too.
Matthew PBob did an excellent job accommodating a uhaul. com issue. Have rented uhaul from bob in the past and would rent again from his location.
Ellie Wwonderful experience. Ken came in on his day off to take care of us. He was freindly and knowledgeable. He made it like renting from your best friend.we were in and out in no time at all.
Daniel DWe almost gave up because internet connection was poor around the area. We could not access online transaction timely while talking to dispatch/ phone conversation. Thanks to
Jessie Struck was dirty food and crumbs on the bottom of the floor board guy was rude and did the quick online check in and thought it would be a quick process and wanted to spend as least amount of time in their due to the pandemic but still ended up spending 20 mins in there. overall wouldn’t recommend going through him
Josh BPick up service provider was not polite. Did not seem to appreciate the business transaction. The lady that opened the gate walked away cursing about my arrival time, which she said was an all day wait. I arrived 5 minutes before my scheduled arrival. Overall poor experience at the location.
JOHN JThe owner is generally standoffish and not pleasant. I have had to drop off equipment here before and dislike dealing with the owner.
Jonathan BVery disorganized. Was unaware of info on the reservation sheet. Pads, dolly, etc. drop off location was on the reservation info, but couldn’t find it in the computer. Whole customer service experience was unprofessional.
Charlie TVery nice and professional.
ms pThe truck and the location of the pick up was not the problem. The internet information and approval process was. We waited over 2 hours to pick up the keys.
kimberly nI dropped off after hours. I have used this drop off before. Only problem was a residence about 1/2 mile from this on Langdon Lane with multiple U-Haul trailers in the yard.Bad driveway; I couldn't read the street number and inadvertantly pulled into the wrong location. Finally backed out onto the narrow street, Langdon Lane, and went on to Bob's Garage. In the notes for drop off, tell customers coming from the south on Langdon Lane not to turn in the narrow driveway with lots of U-Haul trailers but keep going north until you come to wide driveway and Bob's Garage sign. Signs and street addresses are obscured by trees along Langdon Lane.
Phyllis GIn and out with no delay. Bob was very helpful.
JEREMY MHe wasn't to friendly.
Tyrone WIt might just be operator error, but when I was reserving the trailer, the location kept changing after I would set the pick-up and drop-off. I have reserved a truck using the website and had no problem, but this time I had to cancel reservations twice because the confirmation showed a different location than I had originally chosen.
Sarah FLocation and Equipment were both fine.
Reynaldo GWasn't real friendly
Melissa SClose and convenient.
Aaron BThe location seemed to be more of a junk yard than a Uhaul rental service. I also had to go to another location to pick up the moving blankets that I ordered when I made the reservation two weeks ago.
Lynzee FI found the owner at Bob's garage to be extremely rude. He was closed and I was trying to get acceptance from your app to get access to the vehicle. I was having issues with the app so I called the main office. They said everything went through and I was fine to go. Called the gentleman that owns Bob garage which lived on the premises and gotten nothing but harassment from him. Later on my drive I got a call from I believe his name was Chris from the main office telling me that the information did not go through and I did not have the right to do I've taken the vehicle. He asked for me to pull over so that we could finish the process. I then tried to explain to him the issue that I had at Bob's garage and I got raked over the coals verbally with Chris stating I have no right to complain to any of his workers and he did not want to hear it or go through it with me. Not wanting to cause more problems because I needed the truck I shut up until Chris calm down so that we could finish and I could start my move. I have used u-Haul many times in the past but this experience tells me that this company has changed and I will not be using the services again.
Steve TI arranged everything with the 4th Street location for my son in law to pick up the uhaul but my card was to be charged. Th r y said this wouldn't be a problem. They made him pay at this location and we're veryy rude to him. My son in law is a very shy, unassuming person and does not mention stuff like this lightly.
Huey E