Customer Reviews for Box Brothers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Box Brothers
U haul made it easy and painless to relocate. The reservation online was easy and fast loved it.
Very efficient, and accomadating.
Online reservation made this easy. Trailer was ready to go when I got there. Excellent service getting me hooked up and out. Not a big place, but one that pays attention to customer service. Thx!
very friendly workers, very helpful and nice. I always go to this one for that reason
The physical location of the place is nothing special. However, the staff and the service are excellent.
Very efficient in both pick up and drop off. Service was prompt at both ends!!!
nothIng at this time. Everything was very professional. Thank you for the great experience.
Without a doubt, I can ALWAYS depend on Tim and the crew at Box Brothers! HIGHLY RECOMMEND them!
Tim and the whole staff at Box Brothers are absolutely THE BEST! I've never experienced customer service like this! Thanks guys and keep up the GREAT work!
Due to an accident on freeway, attendant showed up about 40 minutes after supposed opening time. Would suggest that whenever there is a scheduled pickup at opening time that the attendant have the cell number of customer so that a call explaining late show can be made to the customer.
Inform customers that there is a late drop off box. While truck was in a high traffic area, the windshield could have been cleaned.
Customers should definitely check fuel levels before they leave. Make sure paperwork matches.
Website was hard to follow. When I went to reserve a truck I remember it asking for the pickup date but no end date. When I arrived at the store for my rental the person behind the counter said I only reserved it for 4 hours not the three days I needed it.
I could not get the pickup I had reserved but ended up with a box van instead.
truck looked like it had not been washed in two months
Trailer was clean, but one tire was at the end of it's service life- the tread was almost worn smooth.
Local rep was courteous and helpful.
Always on point and expeditious. Online system allows for accurate and timely rentals.
Picture perfect in every way. Really couldn't improve anything except to make the rental cost less. Onsite staff were great and very helpful.
If renter doesn't have tow ball hitch, make it available to renter! If my buddy didn't let me borrow his i would have had to buy a hitch, and it wasn't even rated very high!!! Maybe have a different assortment of hitches to buy different rated capacities if your gonna make us buy it.