Customer Reviews for Box Brothers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Box Brothers
The sales rep was very nice. Thorough and explained everything well. That being said, my move was very stressful as I am sure most moves are. My truck had mechanical issues. It was one of the oldest trucks I've ever used with Uhaul. It was an abnormalily hot day in Camarillo and I put the air conditioner on. Within a couple miles the check gauges light came on and a loud beeping noise. I had to pull over. Shut the engine off and restart. Light came off so I continued. Then within a mile it did it again. I looked it up and it said that either it was low oil or coolant. So I shut off the air and it stopped. But then it started again. I called U Haul and they told me to return it to an available Uhaul. Not only did I not have time because I had movers paid by the hour but the location they texted me was the one I went to that I already knew closed at 12pm! Then per the contract I was suppose to return it with 3/4 tank. I only drove about 70 miles but had to put $60 worth of gas in it! So it basically got 4 miles per gallon?!! I will not be using Uhaul again. I also will not recommend them to anyone.
Employee was extremely nice and professional.
I was met by a very cordial gentleman who was very professional. It was very easy to rent the trailer. I would definitely recommend this place to others.
Making the reservation was simple and quick. I ordered the truck just 30 minutes before I needed. It was an unplanned and rushed situation. A very sad situation where my daughters 19 year old passed away and we needed quickly to remove her from the trauma of being in her apartment.
The gentleman I picked it up from was fantastic, efficient and friendly.
Dropping off was another story. There was no one there. I found a man in the office who was either the manager or at least thought he was. He thought he was too good to help and snapped at be to just wait someone will be there to help you in a little while.
I was distraught and in a hurry so I went looking for someone else to help me. I did not find anyone. The manager finally came out when he realized I was searching his facilities for someone else to help. He said no one else is here so I'll take care of it.
Very poor customer service from him...but only him.
Very poor customer service. One of the worst experiences I have ever encountered.
It was a great experience.
The service is good. The man is very kind and helpful as well.
Great service. Tim is always courteous
The service was outstanding starting with the signing of the contract and ending when the trailer was returned. Their personal did trailer hookup ,safety check and later reinspection and disconnect What more could you ask for?
The location was kind of hard to find because the trucks were blocking the sign. Better signage would be a plus! I rented a trailer and the guys were great who helped get us hooked up to the truck, the problem came when trying to get the trailer off the truck! We had to call someone to come help.
Excellent customer service. The staff was friendly and efficient. Would definetly recommend this location.
The guy who helped me (Tim?) was wonderful. Very informative and plenty of details for all my questions!
Not a thing. Box Brothers was great and very helpful. I'm new to the area and when I called the gentleman on the phone navigated me to the location.
Excellent customer service. Tim, the attendant actually waited for me to pick up the truck. I was running late and he was cool when I arrived, no attitudes. The place looks dated and it could use a little update, but that is secondary to the overall demeanor the employees have towards the renters. Thumbs up for Tim.
The place was closed, dropped off the keys and contract. then was charged for gas because in the system they had marked the wrong amount. The person never checked the contract and just went by what is in the system.
Truck was clean and waiting for me when I arrived. Excellent service!
It's such a small location and they have all you need to get your move done. They are very helpfull.
it would be easier to return the truck with it flll of gas and not at 3/8 of a tank where it was maked. if someone has to pay for it being under why doesnt the u-haul location use that money they get for that to fill the tank back up!
Location and service was fine, I actually prefer to rent at this one. Problem is when I drove the truck that night, the left headlight was out while I was driving a dark back road. I informed the location the next day and he just said it will need to be serviced. Um, hello I was driving a big 10 ft box truck with one headlight. Then I called uhaul to also let them know, they gave me a confirmation number and told me someone would call me. Someone did call me and seemed very unconcerned about the fact that the truck had only one headlight working and asked why I didn't check it it when I picked up the truck. Again, I paid for a maintained truck and that is the responsibility of uhaul. Not very happy on this order.
Great price, no waiting, friendly service. Only improvement would be to have a location in thousand oaks.
Please do not ignore concerns of customers regarding safety of trailers and please be honest if response times on services will be excessively long.
Truck was clean, available, fair rate. Guy was courteous and helpful with checkout
It was great from beginning to return VERY HAPPY
People were good to deal with
... I was quoted the flat rate with no mention of a mileage charge until I was a the office and it was too late to make different plans...