Customer Reviews for Box Brothers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Box Brothers
Tim and the whole staff at Box Brothers are absolutely THE BEST! I've never experienced customer service like this! Thanks guys and keep up the GREAT work!
Due to an accident on freeway, attendant showed up about 40 minutes after supposed opening time. Would suggest that whenever there is a scheduled pickup at opening time that the attendant have the cell number of customer so that a call explaining late show can be made to the customer.
Inform customers that there is a late drop off box. While truck was in a high traffic area, the windshield could have been cleaned.
Customers should definitely check fuel levels before they leave. Make sure paperwork matches.
Website was hard to follow. When I went to reserve a truck I remember it asking for the pickup date but no end date. When I arrived at the store for my rental the person behind the counter said I only reserved it for 4 hours not the three days I needed it.
I could not get the pickup I had reserved but ended up with a box van instead.
truck looked like it had not been washed in two months
Trailer was clean, but one tire was at the end of it's service life- the tread was almost worn smooth.
Local rep was courteous and helpful.
Always on point and expeditious. Online system allows for accurate and timely rentals.
Picture perfect in every way. Really couldn't improve anything except to make the rental cost less. Onsite staff were great and very helpful.
If renter doesn't have tow ball hitch, make it available to renter! If my buddy didn't let me borrow his i would have had to buy a hitch, and it wasn't even rated very high!!! Maybe have a different assortment of hitches to buy different rated capacities if your gonna make us buy it.
The front staff is so friendly. pre-check in is really helpful. from begging into store till I finish my paper work got the car within 7 minutes. They did really good job!
I specified a location in Oxnard and the day before I picked up the trailer I was notified to pick it up at this location instead. Provide the equipment asked for at the location requested, don't make the customer hunt down another location.
Perhaps more available equipment. That being said I had a great experience with my rental. Very friendly and helpful. I would definitely recommend .
Very friendly and helpful staff. Over all, I will use them again for next rental needed. Thank you!
Awesome customer service! By far the best U-haul team
They were a great help, will be back next weekend.
Fantastic Place.I think more people need to know about this gem. Maybe more advertising?
I can't think of anything to improve it. The guys in charge were very helpful.
When I saw there was no trailer hitch on the pickup truck, I asked where it was. The Box Brothers rep said there wasn't supposed to be one, and that he wanted names and numbers of other Uhaul locations that have rented me trucks with hitches. What a jerk!
Excellent and very professional. the sales person was so nice and fast to get me the truck. I would rent again from this place they were great