Customer Reviews for Box Brothers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Box Brothers
Trailer was ready to go when I arrived. In and gone in just minutes. Tim was friendly, efficient and informative. Used Uhaul many times before and this was by far my best rental experience. Thank you Tim.
A friend told me I could rent a u-haul for $20 all I needed to do is run to oxnard and back to pick up a screen. I was told I better get the insurance so I did. Then you added a crazy amount for milage. By the time I was done it was almost $80 that is was the place I got the screen from was going to charge me to deliver without the hassle. Next time I will just have it delivered because I didn't like the hassle and the extra cost when I thought it would just be $20
nothing,,,, the staff was very nice and very quick to help me.
Only thing, would have liked a full tank to start, not a partial. Friendly service, we'll be back.
Had to pick up trailer after hours, and found that the trailer I had rented had been blocked in by another trailer. Rather then driving up attaching the rental and driving away I had to spend extra time moving and repositioning the other trailer just to get to mine.
Wow, was that easy. I called at 11:45 am on a Saturday, I was on the road by 12 noon. Very nice staff.
U haul made it easy and painless to relocate. The reservation online was easy and fast loved it.
Very efficient, and accomadating.
Online reservation made this easy. Trailer was ready to go when I got there. Excellent service getting me hooked up and out. Not a big place, but one that pays attention to customer service. Thx!
very friendly workers, very helpful and nice. I always go to this one for that reason
The physical location of the place is nothing special. However, the staff and the service are excellent.
Very efficient in both pick up and drop off. Service was prompt at both ends!!!
nothIng at this time. Everything was very professional. Thank you for the great experience.
Without a doubt, I can ALWAYS depend on Tim and the crew at Box Brothers! HIGHLY RECOMMEND them!
Tim and the whole staff at Box Brothers are absolutely THE BEST! I've never experienced customer service like this! Thanks guys and keep up the GREAT work!
Due to an accident on freeway, attendant showed up about 40 minutes after supposed opening time. Would suggest that whenever there is a scheduled pickup at opening time that the attendant have the cell number of customer so that a call explaining late show can be made to the customer.
Inform customers that there is a late drop off box. While truck was in a high traffic area, the windshield could have been cleaned.
Customers should definitely check fuel levels before they leave. Make sure paperwork matches.
Website was hard to follow. When I went to reserve a truck I remember it asking for the pickup date but no end date. When I arrived at the store for my rental the person behind the counter said I only reserved it for 4 hours not the three days I needed it.
I could not get the pickup I had reserved but ended up with a box van instead.