Customer Reviews for Box Brothers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Box Brothers
I was charged almost $500 to use a trailer for a few days. On the phone I declined the insurance, but when I went to pick up I was being charged for it and had to repeatedly ask the clerk to remove it. Additionally I was charged for 5 days of use and was told I would be refunded for un used days. When I dropped of the trailer the returning location refused to refund it and told me to take it up with the pick up location.
Nothing, experience was perfect
It is easy and convenient. Staff is very friendly. Easy after hours return. A very positive rental experience.
Better signage /visibility from the street would be good. The person behind the desk was excellent and highly professional. He was great on showing me what I needed to know to get rolling!
The previous renter had been smoking in the can and left butts in the cab....No window washing fluid for windows! Otherwise great!
Staff was extremely friendly and knowledgeable.
Great customer service. Would recommend this location to anyone who needs this type of service.
Everyone at Box Brothers was 100% helpful! They worked around my schedule! Having the lockbox was so convenient. I'm going to rent from them in a few weeks when I need to move some more furniture.
Nothing. I was 10 minutes early. The attendant was already there, saw me and helped me right away. He didn't make me wait.
Again Tim was fast and efficient. Greeted in a friendly manner and could not ask for a better experience. Accomodated walk in rental quickly and with no delays.
Trailer was ready to go when I arrived. In and gone in just minutes. Tim was friendly, efficient and informative. Used Uhaul many times before and this was by far my best rental experience. Thank you Tim.
A friend told me I could rent a u-haul for $20 all I needed to do is run to oxnard and back to pick up a screen. I was told I better get the insurance so I did. Then you added a crazy amount for milage. By the time I was done it was almost $80 that is was the place I got the screen from was going to charge me to deliver without the hassle. Next time I will just have it delivered because I didn't like the hassle and the extra cost when I thought it would just be $20
nothing,,,, the staff was very nice and very quick to help me.
Only thing, would have liked a full tank to start, not a partial. Friendly service, we'll be back.
Had to pick up trailer after hours, and found that the trailer I had rented had been blocked in by another trailer. Rather then driving up attaching the rental and driving away I had to spend extra time moving and repositioning the other trailer just to get to mine.
Wow, was that easy. I called at 11:45 am on a Saturday, I was on the road by 12 noon. Very nice staff.