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Diane S
Customer Reviews for Brads International
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This place is ghetto, I am sorry to say it but it is. Place is on a Lot with a huge house with graffiti, everything is locked up, there are no signs of where the office is. Doors are chained up! Office trailer is also chained up but falling apart. I'm extremely disappointed with uhaul I their franchise. The rep there needs to be either trained or move on to a different career. Horrible communication, horrible social skills, Horrible attitude. Likes to blame, like to insult with passive aggressive comments. Even got a bit discriminate. I will give him credit though. His attitude and behavior changed completely when i returned the rental.
armando bAbsolutely nothing. This is a local small business so, support your local small businesses. Later
Paul RWonderful company wonderful man who helped us. Thank you.
Michael DGreat customer service and top notch uhaul quality.
Tiffin GVery fast, efficient and friendly! I'd definitely use them again, and recommend them to a friend.
Kristin BI made an appointment to get a hitch receiver, wiring, and break controller installed. I drove out to my appointment only to find out that the location had none of the parts available. They said that they wouldn’t even have them for another 4 days. On top off that, over the phone I was told that it would take them 4 hours to do the installation.. but the mechanic told me I would have to leave the van there for at least an entire day. The phone agent also told me that uhaul hitch installations are only a third of the price I would pay at a mechanic. After this terrible experience I got quotes from 2 mechanics who both don’t charge near as much as the uhaul phone agent told me. Nothing but lies.
Joep HJose was awesome!!! He provided us with dollys n blankets and was there when we dropped off the truck! He gets a A+++!!
Candi FVery perfessional
michelle bNot a thing, everything was perfect.
Sherri EThe rep was friendly and helpful.
Chris OAbsolutely awesome uhual neighborhood dealer. Was extremely helpful and went out of the way for me!!! The best uhual dealer I've ever been too!!
MARIE PLocation appeared to be closed/out of business. The condition of the office and location was poor and felt unsafe. The associate that helped me with the rental was aggressive and demanding. He didn't let me complete the walk-around check that was sent to my phone, he completed it for me by taking my phone from me.
JOSE LClean van and nice service!
Michael WThe guy that works there was great and very helpful . He is great for your company.
Rashawn SService was outstanding!
George MThe best service i ever had at any of the U-hauls before.
Aykut AAlways excellent customer service!
Gabriel OJosé was very clear, helpful, expedited the transaction and offered good hours for pick up and drop off. Would recommend this site.
Jeana RExcellent and friendly staff! They got me in and out with my truck in no time!
James SWhen Carter first showed up to our reservation it was at international around the corner. Horrible customer service and professionalism- You guys were overbooked and didn’t help us rebook. So we were on our own to rebook
Aleya SThis is the BEST Uhaul service provider and I always come to this location for its great customer service!! Jose is the BEST! THANK YOU
Mattie SNothing. You exceed my expectations! Keep up the good work.
Ercyline WAlways exceed expectations.
Ercyline WGreat and professional service
Negar NGreat service, great vehicle. All went smoothly. Thank you!
Rhonda CThe gentleman was very helpful.
Michelle GI would say absolutely nothing. From pick up to return everything went smooth. Much appreciated.
Connie TImprove signage to make the entry gate more clear. My Uber driver dropped me at the address, but it wasn’t where the gate was.
Michael Bcourtious & helpfull staff- Thank you
mark gExceeded my expectations.
Ercyline WExcellent experience. In and out in a flash. Rental van was like new, perfectly clean, Could not be happier.
Robert WExcellent customer service! 5 min and you are out the door for both pick up and drop off. I will only go to this U-Haul location from now on in Oakland.
Daniel HNo complaints
James fExcellent customer service. I will definitely use this location again for my truck rental needs.
Brett BSome kind of kiosk or welcome sign to greet customers would be good. The house on the lot looks abandoned.
Gen WAll good and friendly.
James ALower the price offer coupons
ROCHELLE GI’m going to come back to u haul they thank you every much
George PSuper helpful and fast
WILLIAM PAttendant was rude and not very helpful
Daniel RVery clean. Plenty of parking and I mean plenty. Very professional experience and very quick.
CHRISTOPHER NWe were greeted as soon as we walked in the door and we were assisted with friendliness and Care. The equipment was clean when we got it, and the owner was very attentive and helped us out a lot. We were definitely satisfied with the service that we received and we would recommend this U-Haul to any family members that are moving in the Oakland area
CARNELL Jperson working there was great! helpful, friendly, patient, attentive (Fri 8/27)
Shannon BAbsolutely the most horrific experience I've had with UHaul for the last 15 years I've been a customer.
Biljana OJose was very nice, quick and efficient.
Tsering DThe attitude needs improvement. He is a little rough around the edges.
NICOLE SJose hooked it up! I had to evacuate my belongings and small trailer from a wildfire in the mountains. He fixed me up with a truck that was super clean, almost new and an absolute pleasure to drive! Thank you Jose
cory gI reserved a 17 ft truck and was given a 15 ft truck which ruined my moving plans. The truck labored badly before changing gears. Contract said gas tank was at half but it was a bit below that.
Catharine KMr Jose was very courteous great customer service he made sure that the truck was very clean and wiped down before renting it to me overall this is where I will be doing my business and recommending this location God bless
Monique EJose was great to work with.
Ronald NThe service person was fantastic. Very helpful. Will definitely use them again.
Marcin OVery friendly
LOVELL CThe van that I rented was extremely dirty and smelled bad. Only the driver's side seat and steering were cleaned before it was handed to me. The rest of the van, specially the back of the van was unclean and not sanitized
Nupur GGreat service well explained easy to get the vehicle and return
Heather MThe operator was informative and courteous. Very professional.
Raynard LJose was very professional
Samiuela FJose was really nice and made the whole transaction super easy
Joan HThe vehicle was very clean inside and out, but when I told the guy I was going to dump off some things at the dump, he said bring it back like you got it. It was raining so it was impossible to bring it back totally clean. I have never been asked to car wash a U-Haul truck before. Especially for basic mud from the street. He recommended that I take it to a car wash, so I did despite having minimal dirt on it from the gravel and the rain. I will never go there again. He kept emphasizing how clean his trucks were. Who in the fuck cares?! I just needed a pick up truck.
Ryant DIt was a great experience. The lot could use better signage for where customers should park and where the office is. But Jose was very attentive and helped me find both.
Emily AAwesome experience! I had to trade in my van for a shorter truck and it was handled quickly & professionally. Absolutely recommend this spot for rentals, don't be shaded out by location.
Renee DAwesome experience! I had to trade in my van for a shorter truck and it was handled quickly & professionally. Absolutely recommend this spot for rentals, don't be shaded out by location.
Renee DJose was super kind and helpful! He also was very efficient
Kasi JBrad was very professional and thorough. Ridiculously clean and impressive! It was raining that day and we muddied up the van pretty bad. Brad didn’t hesitate to let us know that he would clean it up and take care of it no problem, No extra charges! I would definitely recommend this location to anybody who needs U-haul. Thanks Brad!
Gabriel MA+ customer service! I needed a pickup truck on very short notice and had no problem scheduling and picking up the vehicle. Very friendly and helpful staff. Vehicle was clean and in excellent working condition. Highly recommended.
Darryl DEverything was just fine we had great customer service the customer service representative was very courteous and professional.
Lee RJose was awesome and helpful!
Arianna B