Customer Reviews for Bryans Road Sunoco
(U-Haul Neighborhood Dealer)

Rating:

5.0

It all went smoothly.

Rating:

5.0

Excellent customer service by the Johnstown and Bryans Road U-Haul teams! Don't change anything. FYI - This location is now a Crown Service Station. This could be confusing to some folks in the future.

Rating:

5.0

That was the cleanest uhaul truck everything was perfect for me there is not much to improve

Rating:

3.0

To make sure the vehicles match same mileage in the system.

Rating:

4.0

My Military Discount Was Not Applied

Rating:

5.0

n/a

Rating:

1.0

Check out was abysmal even after I completed the checkout online before showing up. Apparently UHaul at this location (gas station) is an after thought - agent wasn't friendly (seemed annoyed having to service me), couldn't find his U-Haul login info so it took forever to get checked out. Trailer was not swept out before being picked up.

Rating:

5.0

Great customer service and the pick up/drop off location was in my town. Very convenient as It helped me greatly with moving my mother to her new apartment! Take care.

Rating:

2.0

The location should have signage that states it is an UHaul. It is not a Sunoco. There is nothing visible that that lets you know that it is a UHaul.

Rating:

5.0

No notable comments

Rating:

5.0

We were sent to this site after the site that we made our reservation at did not have the truck. The folks at this site were so friendly and helpful. However, UHaul really fell down on this. We made our reservation by calling the 800 number two weeks before picking up the truck. We were assured our reservation was good. We re-confirmed on Wed before picking up on Sat and again were assured we had a truck. When we got to the Forestville site, they said we did not have a truck. Thank goodness the folks at this Indian Head site were so helpful. UHaul really messed up.

Rating:

2.0

Make sure adapters are supplied for brake cables on trailers

Rating:

1.0

The staff there were extremely rude to my husband and I while returning the vehicle. The entire staff had horrible attitudes with everyone they encountered. 0 out of 10! Would not recommend

Rating:

2.0

Without advisement my card was charged for unloading my vehicle from transporter. STEALING. I do not appreciate charges being made without me being made aware of it, nor without my consent being given. Upon arrival very little interest of help with return was invested by staff until I begun doing it on my own. I’m very displeased with the service I have received and will be reaching out to higher ups about these practices today.

Rating:

5.0

Great customer service

Rating:

1.0

The car dolley did not have the appropriate connections to tow,I had to tow from Md to NC without any braking lights, HIGHLY DISAPPOINTED! after I ASKED what all did i need!

Rating:

5.0

Uhaul messed up my orders, and caused me so much trouble with my moving. At the end of the day, the stress and rearranging our plans caused me more money, and wasted more time than we had planned for.

Rating:

5.0

Staff was very friendly and helpful. Equipment was in good condition and location was easily accessible. Staff member also informed me that they had replaced the trailer jack as the original jack was having issues.

Rating:

1.0

Horrible experience, reservation portion completely threw my time constraints out the window. Wasn’t contacted for updates and being charged for over mileage when they were pet of the reason I went over!

Rating:

5.0

Great service. Jocelyn was friendly and did her job well. The truck was ready for us, the paperwork completed quickly, and the return went smoothly. The truck was fantastic!

Rating:

1.0

Your attendant, Jocelyn (?), was totally disorganized and more interested in making sure her dog (which barked a lot so I hesitated before walking in) was happy and not running out the door every time a customer came in. After spending 45 minutes answering questions that I thought were in the pre-check I submitted on line and a couple of times asking her to speak up because I'm 71 and can't hear well I signed the contract and then was told me she didn't appreciate my tone. There was another customer in the office. I said I was sorry she felt that way. She blurted that she was doing the best she could. As I walked out I told her she needed to speak up and not bring the dog to work. I got in my truck. She then proceeded to walk and shoot me the bird while shouting some unintelligible words. My humble opinion is that this is not the customer service any public facing company desires. I have run a $30 mm business and know something about that.

Rating:

2.0

I did not receive my furniture Dolly and I really needed it.

Rating:

4.0

All went well

Rating:

4.0

The staff was very friendly and helpful.

Rating:

5.0

Happy Holidays!

Rating:

2.0

Ignition was faulty. at times it took minutes to start the truck.

Rating:

5.0

The truck was a mess! Had a hard time getting it started.

Rating:

5.0

Nothing. Your personnel was awesome

Rating:

5.0

Quick and fast

Rating:

5.0

No improvements at this time. Very convenient and representative was very detailed oriented, which was great for me! Would like to reserve truck for May 5, 2018.

Rating:

5.0

I'm very satisfied with the service personnel at Bryan Road Sonoco.

Rating:

3.0

Nothing was wrong with the location or the personnel at the pick up location. She was very helpful. However, the telephone "traffic" department could use some customer service training.

Rating:

5.0

This location was great, but it was also 37 miles away from my house in a different State. I was notified less than 24 hours that I would have to go here to pick up the truck.

Rating:

5.0

Very friendly and efficient. Everything ready when I got there.

Rating:

3.0

Helpful staff. Did not have the required supplies I paid for and could not refund my money.

Rating:

4.0

Everything was great. Outstanding customer service.

Rating:

4.0

Ok

Rating:

3.0

U-Haul was too lazy to drop the trailer of where I requested. This was 10 miles out of the way. The sunoco is not even a regular rental point. The one I asked for on the site was. What is the use of being able to pick a pickup point if you won't honor the request.....not happy.

Rating:

5.0

N/A

Rating:

3.0

Service was poor. Customer service representative did not know what he was doing. Acted as if he was on some type of drugs. Took over an hour to pick up truck from the store. All equipment reserved was not available at time of pickup.

Rating:

3.0

Nothing good Job.

Rating:

3.0

The cashier that was renting equipment didnt have any experience with the rental system used. She had to make a few phone calls to get assistance.

Rating:

3.0

Train your people.

Rating:

1.0

Pay attention! I was given a faulty vehicle that was supposed to be delivered to the shop for maintenance. that was a HUGE risk of MY LIFE and my 4 and 9 year old nephews, to drive in the rain in a vehicle that wasn't drivable! DO NOT rent from here. they are not attentive.

Rating:

4.0

The original p/u site was non-responsive on p/u day-a major disruption for us. Alternate site did best they could on less than 1/2 hr notice but was 20 min more out of the way for us. Granted it was Christmas Eve but that is why we set this up weeks ahead!!

Rating:

3.0

Trailer leaked and got all packages wet while parked overnight.

Rating:

3.0

The staff was very nice, however we arrived to drop off the U Haul later in the evening and it was very hard to tell if we were dropping it off in the proper location. Other than a small sign there is no indication that the gas station/service center is associated with U Haul. We pulled in, thought we were in the wrong location and continued down the road. It wasn't until we called and spoke to the friendly staff that we were confident that we had the right drop off location.