Customer Reviews for Burkes Upholstery
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Burkes Upholstery
Dropped off at 3:55pm, location was already closed (supposed to close at 4pm). Appreciated the ability to drop-off at any hour, although they seemed to close a bit early. Also, we were frustrated that no one could give us a quote on how much it would cost to drop off our rental at a different location that would have ended up being more convenient, so instead we just stayed with this location and paid extra mileage. I think your rental agreements should have a bit more flexibility with mileage restrictions.
Randy was friendly and knowledgeable about the vehicles and services. I've actually used Burke's before and the service was the reason I went back when I needed another truck.
Pre arrange to have both the Truck and Auto carrier at same location. Had to drive 30miles to pick up at different sites.
I didn't get the size truck I wanted. He never answers the phone and isn't there for all of his open hours. The truck had a very low tire when we left.
The location was closed when I returned the truck. This was during normal business hours. However, they did finalize the contract within an hour.
Someone in the U-haul National Office told me when I called, that I needed to return the truck to Gilroy California rather than Morgan Hill, CA. This was despite the fact that the contract stated I was to return the truck to Morgan Hill. It appears the personnel at the Morgan Hill location took care of the matter.
They were very accommodating in letting me pick the truck up a little earlier to get on the road early.
The proprietor is very nice and helpful. His facilities are rather worn out and dated. The truck was a total mess. Not only was the cab filthy, the truck wheels were badly out of balance, and the suspension was out of alignment. Also, the truck used two quarts of oil on the trip.
Randy was responsive and efficient.
The guy who runs the place can be very rude and unfriendly at times.