I would be ideal if you could use a credit card other than the driver. I had driven U-Haul trucks in the past, I never paid with my personal credit card cause it was under a company name.
Alma E
Customer Reviews for Burnaby South Self Storage Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Super kind and helpful!
Karl VI'd like to thank Ali and the other's Gentlman (who's name I forgot) for their excellent customer service, and being as flexible as possible to make my moving experience as smooth as can be. I thank them for their patience and support, for working with me through my blunders that day. I'll never forget this and may great fortune smile on them for the rest of their days.
Thadeus TCheckout failed
Eduard TPerfect enough
Baolin SI enjoyed excellent service from the manager. Really efficient, pleasant to deal with and very knowledgeable. Only drawback is the location, a little hard to find.
Ronald LEverything were good, guy served me did everything good pretty fast. Truck was good. Would recommend that location for everyone.
Mykhaylo GStaff are super friendly - great experience
Jonathan RReserved a 10 Ft. truck online and was curious about the new (to me) 24/7 Truck Share option, so I clicked on the blue "i" information link. I decided I didn't want to use that option so I escaped out of the info window and completed my reservation. I was surprised to see in my "Print a Copy" version that it stated I had converted to the 24/7 Truck Share, even though the unsubmitted reservation made no mention of it, and I definitely did NOT press the "Convert" button at any time. I then attached a note to the reservation after that stating that I did not convert to Truck Share, despite what the "Print a Copy" version said. Next morning when I arrived to pick up the truck the attendant could not complete the reservation pick up procedure on the computer and eventually had to cancel the reservation and start a new one, thus rendering all my attempts to speed up the process by signing in online and uploading images of my drivers license the previous day to be a waste of effort, plus the pick up procedure was now extended by about a half an hour as well. I'm convinced your online reservation program has a bug in it and I will never click on any "i" information link on your website ever again. Someone at U-Haul should redesign the program to 1) indicate a conversion has occurred, and 2) allow reverting back to a regular reservation if it was chosen unintentionally. It's just plain frustrating.
Peter WGreat service. Fast and efficient. Highly recommend!
Joseph HLovely service, great customer service. Available on call. Thank you very much team and frontline guy.
Mohemmad SLucky to have this location so close to home, service and experience always excellent. Tami is super helpful and a pleasure to deal with.
Lee dHas been an regular customer with this location for serval months, the staff were very nice and helpful.
Qian QThe U-Haul was struggling to just drive and U-Haul told us it is okay even though it couldn’t accelerate beyond 2500 rpm, the transmission messed up, no transmission fluid, and with the check engine light on for nearly the entire drive.it made what was to be a 8.5 hour drive into a 16 hour drive.
Ethan FStaff are friendly and professional.
Qian QI booked a 15ft truck from 9.30am to 3.30pm on December 3rd, 2023. My pickup location was at Burnaby South Self Storage Ltd. I do not recall the name of the person who was on duty. He was very polite, helpful and he made the whole process of picking up and drop off very pleasant. I would rate him 5 stars.
Aik KPrefer the 9' cargo van. When I returned the truck there was a car parked in the stall reserved for the truck - this was really annoying. Otherwise the experience was excellent.
Jonathan RKeep up the good work.
Subhas PNothing, these two ladies at the burnaby self storage store were excellent. So friendly and made the process so easy. 10/10
Jack PI had an amazing experience with Burnaby self storage U-Haul! The customer service was top-notch. The staff was incredibly helpful and made the whole process a breeze. The truck I rented was not only clean but in excellent condition. The people at this location truly go above and beyond to ensure their customers are satisfied. I highly recommend U-Haul for any moving needs. They made my moving day stress-free and smooth. Thank you,
Ali AIf the gas tank level is numbered instead of the current ‘approximately being estimated by eyes, it should improve more of trust for the business and less customer dissatisfaction. The final cost can be more than you expected because of this. It should avoid any unnecessary disagreement if It just should be more accurate at the beginning also and the end of vehicle use.
Hong BNothing to improve, Ali was fantastic and I had a great experience at this location.
Michael DAwesome!
Jo DGreat advice and friendly service!
Shaqueel CThe employee that was we talked to was very good, the only thing was he had a little problem with the computer but other than that all was good. I would recommend this company to anyone. Good experience!
Susan CCustomer service is on point. Once again, I apologise for being late. I appreciated the patience with my situation.
Cody SEverything is perfect
NAQIBULLAH URepresentative Valentina is very professional.Thank you very much!
Yury KBurnaby South Self Storage was a well maintained facility with helpful employees. The truck and the dolly that I rented were in good working conditions.
Habib MBest U-Haul experience I've had so far. Truck is clean and staff is friendly. Wouldn't change anything.
Jeffrey CExcellent
Nanette DEverything went smoothly during our move.
Jo CU-Haul Representative claimed that the vehicle's gas tank was half full as recorded on his file when I picked up the Mini-Van. The indicator was about 1/16 of an inch above the quarter mark on the gauge when I drove away. He charged me an extra 15.33 Dollars for what he claimed I did not replenish the tank to the half mark of the gauge. The vehicles information display showed a fuel usage of 16.2 Liters per 100Km. Based on this, I refueled the tank with 6.572 Liters of fuel having driven a distance of 34.9 Km. Based on these numbers, I would have burned up 5.65 Liters of fuel. By refueling with 6.572 Liters, I actually put in one extra Liter of fuel. It would have been appropriate for the U-Haul employee to show me the previous paperwork with his fuel gauge marking beforehand, and verify that with me before I drove away with the vehicle. In my opinion that was negligent on his part. Also, I find it offensive when he responded by saying something like ' you can drive away and refuel the tank to the halfway mark and then come back'. I did not want to argue the matter anymore, and paid the charge of 15.33 Dollars for an additional 7 Liters of fuel he claimed. I do find the employee's action questionable and unacceptable. As for a recommendation of this location to a friend, I cannot do so because of this U-Haul's employee action and mannerism.
Erich KI just want to thank Valentyna for provided me with excellent customer service. She’s a very lovely and well dressed lady who’s so friendly and courteous! She’s also efficient!
MARY TEverything was perfect, Fabian was the best you are so lucky to have him.
Jaime PVehicle ready on time, very clean, called me back to pick up the dolly I left inside in the box and the picture they found when cleaning up.
Leland dValentina is good services
Romeo MVERY FRIENDLY AND HELPFUL STAFF MEMBER.
Douglas DEverything was amazing. Really fast and great customer service!
Eric PNothing - had a great experience - thank you!
Caitlin BVery nice and helpful staff. One thing that ia impossible is to send pictur3es after II used the Van. The supplied website didnt work and the pictures were too l;large for the email address supplied
Jonathan FValentyma who runs this location is fantastic ! Highly organized, extreme attention to detail and great communicator to customers. She works hard to help customers with any issues that arise and also is forward thinking with her communications to avoid issues. Highly recommend this location ! - Marc
Marc APeople at the front desk are welcoming. Over all, excellent. Keep up the good work.
Mel EValentina was pleasant and helpful, we were pleased and I respected the work ethic
deborah bGood Service
Jagdishkumar PCustomer service was excellent!!
Anna KStaff is nice, but take longtime to process, system need to be upgrade
Tianyan ZValentyna was excellent to deal with. She gave great customer service. The store and vehicle were very clean and well run. I highly recommend this location.
Jory SReally nothing to add. Professional and personable. Absolutely top-notch!
JAMES MGreat service
Ruchuan SThis is probably my 15th time booking with U-Haul and was definitely the most pleasant experience I’ve had. Quick, professional, and helpful. Moving is the worst, but this location made it okay!
Lanie GExcellent service from Fabian!
Benjamin VImpeccable service. Will use this location again.
Bradley VTheir staff was great and everything was handled very well.
Doug HThey were very friendly, very clear, and very competent. The truck was so much cleaner than I would have expected. Overall I am very pleased with the experience.
Marc GI don't think the gas tank was right full when i received the vehicle. When I filled the tank before returning it I put in more than I would have used for the distance travelled.I feel like this was an unfair 'extra charge'.
Alexander WThe process of renting a truck was simple and quick. Fabian provided great customer service, professional, friendly, and helpful.
Leuvino DFriendly and competent
Anne PThe check in went smooth, the van was affordable and Fabian was very professional. I would book again here again. Thank you
Kathy BPlease let me know how to use the special handbrake. Thanks.
Qiang SHe was very nice and kind.
Kiho LThat was good!
Nasir M | ReservationTami went above and beyond to help me out with my storage rental and with the issues I’ve encountered from the U-Haul website. The service provided was way beyond excellent. Tami & Paul were great!
Genvy d | ReservationThey were nice at the burnaby location. But there should be a notification stating that they only take credit cards. I got turned down because i dont have one only matercard debit. They didnt tell me
kerissa p | ReservationI found a unit at a different location that was better for my needs.
Sheldon P | ReservationStaff was very knowledgeable and polite.
Privacy R | First ImpressionsVery friendly staff.
Privacy R | First ImpressionsThe facility was clean tidy. The employee was happy to show me different suites that were available in the size and price range I was looking for!
Privacy R | First Impressions