Customer did not leave a comment.
Richard K
Customer Reviews for Olson Motor Company
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Cab had dog fur all over front seat, and box was a bit dirty (wet sock frozen to floor and other pieces of trash). I wanted a 15 footer which had check engine light on so they offered me the 20 footer at same price as 15’, but when I pushed pickup back a day the price changed back to full price of 20’. App for 24/7 pick up stopped working in middle of process and had to call 800 number.
Mike RNo accessible WiFi made it impossible to self check-in the trailer when I dropped it off after hours (Sunday). In this day and age, thought everyone had accessible WiFi.
Geoff Rnothing
Donna MNeed a jack for unhooking trailer.
Carter JI was never informed that they would be closed and ended up hurting my back trying to get the trailer off my vehicle and onto the ground. Having wood blocks or something available for the larger trailers would be a much better option.
Lisa MNot charge so damn much money!!!!!!! It's absolutely outrageous how much U-Haul charges for out of town.
Cheryl MChange the almost bald tires. I got stuck in my yard in about an in of snow and the truck was only half full. The customer before me left their pizza wrappers on the floor of the truck. The trucks should be better maintained. The truck did run very well.
Linda GThe dealer had just started dealing with UHaul about a month prior and not all of the employees were trained yet. But they were doing their best to help us. Unfortunately they checked the box for damage coverage which cost us an extra $75 and we found out later that we could not change that after the trailer had left their lot.
Roberta RVery courteous and efficient with checking the vehicle back in.
Cathy SNeed to get key drop box installed
David A