Customer Reviews for Cajun Pawn
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Cajun Pawn
Let me first start by saying that I have always used the uhaul company for all of my moves over the years. This particular rental has been the most horible and expensive rental. This place has the worst customer service with employees who are not competent enough to even operate a computer. No one explained to me that there is a "flat rate fee" of a 2-day charge whether you keep the truck 2 days or not. I realized that they put me down for a 2 day rental, and when I questioned them about it, I was told that if I brought the truck back the same day that I would only be charged for one day. I checked my card and was charged for 2 days. I called customer service and was told that they did me a favor by charging me this way as any other way would have been more expensive. After going to the first uhaul place to reserve the vehicle a week in advance, going to another to pick up the truck rental, and dropping off the truck at a third, no one explained this "favor" to me! I would advise that anyone reading this please rent from another service....I definitely will next time.
More competent support staff. 4hrs later, a trip to AutoZone and 5 trailers later, I finally was hooked up. Not an issue with my car, but faulty wires on the trailers. Quite exhausting process. Staff was not apologetic or appreciative of business.
Very disappointed that UHAUL CENTRAL RESERVAtIONS booked another customer over our confirmed reservation for a 14 foot truck We had to take a 12 ft trailler instead.
Rentals should be 24 hours, not 12 hours. If you're going to charge extra for that second dolly, you shouldn't put it on the truck unless asked for because it's just in the way.
Great to work with. Fast, easy, and friendly. Would recommend renting from Cajun Pawn to anyone!
I was charged for the uhaul twice. We put gas in it and was still charged for more gas. I will never rent from uhaul again and I will tell everyone I know how I was ripped off and NOT to use uhaul.