Everyone was polite & kind. Would recommend this to anyone who needs a U-Haul. Kammi
Kammi L
Customer Reviews for Texas RV And Car Care Specialist
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything went very well; the only thing I would say is that the unit smelled heavily of cigarette smoke so it was hard to drive it smelling that.
Jeanne DGreat and friendly service! I highly recommend them!
Michelle CWonderful customer service. Thank you
ana sThe manager and staff were amazing & friendly!
Sherry MGreat service
Danny GLa gestión del alquiler online fue fácil, solo les recomiendo a los próximos que alquilen cualquier vehículo, al entregarlo fuera de horario laboral ó fines de semana, hacerlo también online, si no lo hacen online van a tener un cargo adicional, se los digo por experiencia, me paso y bueno con eso ya aprendí que hay que realizar la devolución también online, por todo lo demás muy buen todo. Gracias.
Eli CGreat staff! Really helpful and knowledgeable.
Jimmy GThey were really helpful with getting everything working right for this rental. If I ever need to rent something again, I will definitely go back to this location.
S DA bit better sinage so it's easier to find the location.
Stephen BI love the truck share / web uploader for photos, and the drop off option without the location being open. Very convenient. Thanks
Orok OAna and Mr.Bill were super helpful during the entire process. Jimmy got me all hooked up to the trailer and when I returned he unhooked everything. Great customer service. Friendly staff. Overall great, easy experience.
Madison EI still haven’t heard back from a manager in regards to the wrong drop off location but received the final bill.
Henry HStaff very helpful
WILLIAM WNuthing but just keep doing whatever you guys are doing very good service cool
Davian WI would definitely recommend this location. The staff was friendly and the unit was clean.
Ana GTruck was available, however the paperwork and overall administration was not. I returned the truck on time, gave the key to check out to the attendant, went inside to let the person at the desk know that the truck was returned. No paper worked was done. She thanked me and said that was all I needed to do. I get a called the next day from U-Haul asking me when will I turn in the truck? Needless to say I was flabbergasted and upset that better accounting of the equipment is not done.
WILBERT BA little difficult to get to, small parking area, but super quick and easy drop off.
Louise LFriendly professional service. Highly recommend.
Rene RThe staff was very friendly. I had an amazing time picking up and delivering.
Monica CThe only reservation was to learn that while I received the truck with 5/8 fuel and returned full tank i would not be refunded the extra fuel.
Geoffrey MAll good with me
Wendell BThis is one the best locations in this area
MARILYN KMiss Anna greeted me and got me on the road quickly with a 5 x 9 trailer. Returning the trailer was an easy drop off for me. Miss Anna took care of the return just as easily as the she had completed the reservation for me. All went well. That is a well built trailer. Thank you.
Ralph DHaHaHa, all your Q's are about the facility and NOT your processes. Your processes suck. Your app to take the photo of my driver's license didn't work. The link to verify the equipment was hard to use outside in the sun. Couldn't tell if photos I took loaded before the app moved to the next item. AND no one told me the link was coming to verify the equipment, so I almost drove out before doing it. That's a shady and shifty way to hang damages on a renter who didn't complete the verification. High tech and NO TOUCH = FAIL.
Bill BStraps very hard to loose belts, need lubricant
Armando GCheck engine light on . Vehicle at 3/4 tank of fuel. My quote was for $167.87. I have another charge for $95.23. The truck was a piece of shit. Used it for 3 hours. They are dishonest.
Michael H