This is a storage facility that apparently rents UHauls on the side. I'm new to the area and thought that this was a different UHaul location that I've used before and was happy with. There was no one available so I did my drop-off using the app. There was one other small UHaul trailer and a small truck in front and a sign by the road. There didn't appear to be any security for the trailers to prevent theft. It's clearly not a volume facility. There are other larger stores nearby with significantly better facilities.
GREGORY M
Customer Reviews for American Mini Warehouses LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I dropped the trailer off at 0845 on 9/2, which was the planned return date, but when the receipt processed, they said I dropped it off at 0758 on 9/3, so I was charged a $20 fee for returning the trailer late/after hours. I got the charged reversed, but it was inconvenient.
Michael JThis was the absolute worst experience I’ve ever had with U-Haul. First when I show up to my reservation that one had since July 3rd, the key in the lock box isn’t there, and then when I call support, they pretty much say there’s nothing I can do about it and now have to settle for a van which is NOT the truck I needed. I needed to move on August 1st so I needed a 20” truck for the 31st and 1st but I DID NOT RECEIVE IT. Then they still charge me for it and I can’t do anything about it. This whole station has made me very outraged over this kind of service.
Jeremyah WThe equipment I had ordered was not in the truck. Had to go to a different location once they opened and pay for equipment there, and it wasn’t the equipment we had ordered because they did not have what we wanted available. The process took an extra hour and 45 minutes, and the equipment substitute was awkward and bulky. Will use an entirely different company next time and will not recommend U-Haul to friends and family.
Kelly WMaybe an extra help, but over all was very good service, and top rated equipment. Thank you
Tina D