Customer Reviews for C&S Furniture Outlet
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of C&S Furniture Outlet
Received a notification at 8pm the night before pickup that our truck would be in a different location - adding an extra 30min to our pickup. Then, when we got to C&S, our truck was not there. We had to settle for a smaller truck that will force us to rent again. I guess the confirmation number we got didn't mean much... Also, your pickup location is horrible. The office is a pit - total shambles - and the proprietor said none of this was his fault. "Hey, I don't rent trucks, I just sell furniture." This is what you've contracted with.
Upon our arrival after the reservation was done. Curtis could not find the key because the manager drove away with it. We arrive at 5 PM and did not leave till 9:45 PM. Curtis call all his managers and they had to send a guy out to make a key for the truck. The truck we asked for was 10 x 10 I think it was the smallest truck. Instead we had to leave with a bigger truck which means we spend more money in gas and lost a day of packing. We will like to be reimbursed in full. And I will be calling customer service. We don't blame Curtis it's the manager that would not follow through with Curtis
After dealing with the idiots on Uhaul.com and their "customer disservice" 800 number, I decided to find the equipment i needed on my own since the uhaul.com idiots would tell me ne thing and the rental location would tell something else. Bottom line, DON'T DEAL WITH THE IDIOTS ON UHAUL.COM OR THE CORPORATE 800 NUMBER!
Well I've never been so disgusted with the service I've received. I originally ordered a motorcycle trailer for 2 days. Well the next day i was informed that the trailer was not available and they tried to upsale me to a bigger trailer for more money of course. Well we finally got the available trailer for the original price. Then 1 day before my arraigned pickup time and location they changed the location and time to a place 30 miles out of my way and opening 2 hours later. Now after dropping the trailer on the agreed time and place they are trying to charge me for 3 days instead of 2 just because the "agent" didnt show up at his store. I was there when he was supposed to open. After 10 minutes i dropped the trailer and left the paperwork taped to his front door. 2 hrs later i finally get a receipt via email. I called the agent and got a bunch of crap claiming he knew nothing about it and i needed call corporate. Well i called corporate and they dont seem to give two pinches of green monkey crap, they say that its my fault i got charged for three days, you know, since the agent didnt show up to open his store on the agreed upon time. Seems he was about 2 hrs late processing his paperwork. Does anybody else think i should have to pay an extra day because of someone else's