Customer Reviews for C&S Furniture Outlet
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of C&S Furniture Outlet
I received a confirmation email on the day I was to pick up the equipment and all seemed fine. When I arrived at the location I was told that the trailer I had reserved had been "stolen". That seems awfully convenient...Anywho, would have been nice to know that prior to traveling to the pick-up location....Asked what I was to do, he said call customer service (he didn't have any more trailers for rental). I called U-Haul and was given a different location to pick up my equipment. They told me it was 5 miles from my location, turns out after I got off the phone with them and put address into my GPS it was 17 miles (30 minute drive). I called them back to find out if a closer location was available, after being put on hold I was told that was the next closest location. As a compromise I asked if I could return the equipment back to the original location to save myself a lot of driving, they told me no! What a Joke - Needless to say I cancelled my reservation and will make alternative arrangements. I will certainly think twice before making a U-Haul reservation in the future!
Rented a 26' truck & 5x8 trailer. Very poor service !
I was the first customer on the day of pick up, however I was pushed aside by Curtis who waited on another customer first & my transaction was put on hold yet again to wait on another customer who was there to look at furniture & again to answer the phone a couple of times. It tooj forever to get everything completed to be able to leave with the uhaul truck. I was charged for 2 dozen furniture pads & only received 1 dozen which I didnt realize until the truck was being unloaded at my destination. I was also told that the truck was to be returned on Sunday 11/30/14 & was not told it had to be returned by a certain time. It took about 2 hrs. to finally be able to leave with the uhaul. Very poor service & communication by agent !
Site was closed upon returning of the truck on 11/22
this was the closest location for me to turn in the trailer. The owner checked out the trailer and removed it from my truck. Kind of strange u-haul trailers at a furniture store.
Went out of his way to help me. Thanks,
Curtis was great to work with - no improvement necessary!!
the owner Curtiss was very nice and professional, he took care of us immediately and he hooked up the trailor to our van for us and made sure everything was safe and working correctly.
good experience & helpful