Nothing. Riggins made this a very nice experience.
Kevin S
Customer Reviews for Cape May Riggins
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Checkout of a 5x8 trailer took over 30 minutes. U-Haul computer system disfunctional. I had registered prior also. Very frustrating !
Morris EWhen you make a reservation online with the drop off location, DONT change it. I went to the place (above) to drop it off and they didnt have it in the system. I had to call a number. they said I was supposed to drop it at a different location. I put the above location when I made the reservation. WHY?????
Matthew HNo appliance dolly onsite (which we rented), sticky spots on the inside of the windshield in the middle. Customer service agent was courteous, and efficient, knew her job well.
James DThe trailer was in a position that was not the easiest to hook up. There was no stand or block holding up the trailer so we had to lift and tilt the trailer to hook it up to our truck. Please be mindful that no everyone is physically capable of doing this.
ERIN GCargo van got really good gas mileage. Thanks Riggins for the pleasant moving experience
James HThe team was excellent and understood what i needed. It was an ideal location within walking distance so I didnt need to leave my car. The system seemed to be causing the team problems. I think they may need to be improved.
Megan Pnone
JESSE COne on one helpfulness Greet face to face.. Not Yelling from across. The parking lot .🗣
susan hIn general… All worked out great. It was an easy transaction. The only hard time I had was making the reservation and the U-Haul system and it was down.
Simone DVery convienient location.
Matthew SThe uhaul was not where we reserved for pick up so the attendant had to find one. We had to drive to another location. Then we had to wait for someone to come to the location to get approval to take. Renting this uhaul was inconvenient and took much longer than expected. Returning the uhaul was quick and easy. The guy helped unhitch it.
Gabriel SFast friendly good vehicle
LARRY PGreat service. Friendly and efficient. Highly recommended.
Joseph BWorker was extremely rude and didn’t explain anything. Black sticky tar in the back floor of the truck. My wife’s shoe got stuck on the sticky tar and she feel of the truck. I’m extremely frustrated
ROBERT TVery professional and friendly location. Very pleased. This is the 2nd time we have rented from this location and are planning to again in the future. Thanks.
Daniel BSpend a hour and a half trying to get a truck and car trailer and cost 300.00 for a one way trip
Patrick DGreat experience here. I was taken care of quickly and on my way.
Joseph Dpretty sure they ripped me off for over 80$ in gas....I paid 468$ for a one way trip...why did they charge me 80? In gas...what did I actually pay ?
John SI was treated very well the crew at cape may Riggins were very helpful
John BOutstanding service
Neil LConvenient. Simple check in and out. I would use them again
Reid LThe price somehow doubled when picking up, the truck was around the corner and not ready. The floor was covered in broken bits of rubber from used tires, not the best thing to get stuck to your shoes when moving furniture. The rear door was broken and by the time I picked up the truck from the other lot, the location was closed. They could’ve checked all of this before…thumbs down
brian cI rented a van and drove 30 miles, yet I was forced to put in $26 of gas to return tank to 3/4 of a tank when in fact the tank was only 5/8 full when I received it. I should have only needed to put in 2 gallons ($9) of gas. The link I was given when I first received the truck agreed with what was in the tank, but the clerk at the counter showed me a picture of the fuel gauge that was higher than what I saw both in the van and on the link initially.
Marc MAmazing staff
Joseph IEasy drop off.
Paul Pall good
wilmer bI wasn't able to find a truck close to the location I was picking up from..I had to use a round trip and pay per mile...with gas added it was almost $300.. very expensive 150 mile trip.
MATTHEW CVan was dirty and late…
CHRISTIAN MNothing. The whole experience was great, much faster than previous rentals.
DAVID LThe truck was clean , gas was about 3/4 at pick up, antifreeze below minimum. Attendant tossed many blankets in, well over 10. Seemed a bir careless. Truck got us to our destination.
DAvid BPromptly accepted my return of the truck, assured that I added the proper amount of gas to the vehicle, and enabled me to maintain a near impossible schedule.
KIRK SLower the price 😂🥴🤷🏻♂️
KEITH PNothing. I was very happy with service. Thank you!
MICHAELJ Sthe truck was unsafe. It had 112000 miles on it and I was taking it on a long trip. The transmission was shot, the windshield wiper blades were old and not only didn't clean the windshield but made it worse. It was difficult to get the key out of the ignition. The truck was dirty
Catherine GI thought picking up the trailer earlier in the day would make it more convenient for the uhaul personnel. I had no intentions of using it until the next day. When I took it back yesterday (2 hours after the the time I picked up at 6 days ago), I was charged an extra day. I should have reviewed the paperwork, but this was never explained. I would have waited and picked up later had I known this.
Kyle Cno customer service. 4 guys standing around stuffing their face with sausage. dirty, crowded environment. just a raggedy service station. had me drop the trailer myself 2 blocks away in some empty lot. no attendant.
Denis DVery good service here.
MARK HThe only trailer they had was boxed in at the back of the facility. They sent me to a second location and no one was there so I just hooked up a trailer. Then I had to return to the first location to get a cable that would work with my truck. Way more running around than I wanted to do.
JOHN MI reserved a 20 foot truck many days prior to pick up and called to confirm same the day before pick up. When we arrived, the person we dealt with said we asked for a 15 foot truck, which was ridiculous because we had the printed reservation form. Obviously we had to take the smaller truck, which prevented us from being able to move all our items. It's up to your management as to how to improve your service.
Mark GI called Shane answered i told i was running late he said no problem i got their late he was their with in minutes i was gone. Good guy.
WILLIAM JVery courteous!
Karen MWe had an appointment 2 weeks before we were scheduled to pick up the uhaul to check compatibility and we were told it was all good. When we got there the morning of our trip we found out we had to go to the hardware store and buy an adapter for the trailer hitch and the electrical. We had to go to the store and then come back. We wasted an hour of our trip. It could have been prevented if they actually checked the compatibility. The trailer was great and everything fit. Smooth ride to Alabama. Thank you
Marion RNot sure how SafeTow was added to my reservation but there it was on my bill?!
Joseph KNothing
JAMESC VWhen picking the trailer up it was busy day. The staff at the desk were very helpful and kind. Not alot of room to park vehicle to check in and things were crowded.
JESSICA MVery helpful, I left my glasses in the truck and they went to another location to get them after they moved the truck. Great guys
Edward MEverything good service for me
HECTOR CBob was very helpful and professional and I would recommend this location in all of South Jersey .
Alyssa DWhen I tried to fill out the condition of the vehicle the link expired within 2 minutes. I was not able to complete the form. I called Riggins and they told me to take a picture of my concern. It worked out but the link should not expire so quickly.
Susan B