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Jacob T
Customer Reviews for 1094535 Alberta Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The reason this location got an Above Average rating has nothing to do with UHaul and everything to do with the people at the location. The people at the location were really good. When we couldn't get the winshield washer fluid to work they power washed the reservoir with hot water to get the previous fluid out. The UHaul policy of not calling a customer until the day before the rental to tell them the nearest truck is 700km away is horrendous. This required us to search for other alternatives, change a flight, add a hotel stay and drive the 700 km to even get to where we could pack the vehicle. The local people did add free mileage, but it cost an extra $300 in gas.
Joan IVery helpful staff.
Corina NFriendly prompt service. Everything we needed was there for us. Highly recommend this location.
Sumher AAgain, from our above note upon needing a rental to go to Yellowknife, we felt very offended where the only offered us over $600 for a short trip to Yellowknife and given our situation as evacuees from the fire. I felt very offended by this.
Gerry Nthe locations service was great. Uhaul service was not. you need to change your reservation system so that accurate return dates and times are in the system. I was not able to get the equipment I reserved and when I tried to make sure the correct drop off dates were in the system it was not entered.
Edward KExcellent service
Cathy BMake sure all lights are working before pick up
glen bHad a flat tire had to set three hours and 20 minutes before I got a tire there That seemed a bit excessive
John MI was done with the U-Haul on Friday, but the U-Haul place was closed all weekend and I wasn’t going to be around Monday so I dropped off the truck Sunday night and the guy there still charged me all weekend when there was no one at the U-Haul dealership to take the vehicle back anyhow. Because it was closed so I ended up leaving the vehicle with the keys in the bumper Sunday night..
WILLIAM PIt was ok nothing much to be done
Eric PI was supposed to deliver Truck by 5 pm on Tuesday 15 November 2022. But I deliver truck on 15 November 2022 at 8.30 pm and was charged for 2 days extra $ 115.00 as their system shows we have to deliver truck by 3 pm on 14 Monday 2022 . 14 November Monday we left high level at 10 am so it’s not possible I would be delivering truck by 3 pm same day to Edmonton. I am not happy . Khurram Qureshi 2506319137 qkhurram@yahoo.com
khurram qIt was so frustrating waiting so long for a truck. Not too many trucks end up in High Level.
Jeff SUhauls computer system is an obvious nightmare. Kudos to the staff for navigating it and getting everything set up.
chad sAs fast as possible
Vladimir SSuper friendly and helpful
Dillon RStay excellent
carlito sFast and friendly service. Highly recommend 👌
Arpad MWebsite could use an over haul. Took 20 min Of refilling the application with information before it would except it
kelly oFantastic experienced for the trailer its nice and clean no further problem during trip.
Eric UGuy was very nice and rental went well.
Alexander G