Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have used this location several times and have always received excellent service and well-maintained equipment. This location has set the bar for which all U-haul facilities should reach.
Lon Hersha
Rating:
3.0
Customer did not leave a comment.
Denis Bleile
Rating:
5.0
Great service and environment… kind and friendly counter reps! Thank you!
Christopher Pierce
Rating:
5.0
Customer did not leave a comment.
Kelly Astrid Mikrut
Rating:
5.0
Customer did not leave a comment.
Cortland Schafer
Rating:
5.0
Customer did not leave a comment.
Pamela Ferguson
Rating:
5.0
Customer did not leave a comment.
Jeff Schilt
Rating:
5.0
I love this location. They are the best in the business and they always have what I need. Thank you.
david fairchild
Rating:
5.0
I love the Bryan Ohio location. Everyone in Bryan are great, friendly and always happy.
David Fairchild
Rating:
2.0
We returned the trailer a few hours after renting it and we got charged for 4 days of a rental.
David Reguera
Rating:
5.0
Customer did not leave a comment.
Melissa Kinkaid
Rating:
5.0
Customer did not leave a comment.
Patrick Azzarello
Rating:
4.0
Customer did not leave a comment.
raymond newland
Rating:
5.0
Customer did not leave a comment.
Denny Breneman
Rating:
5.0
A/C for the hard working employees!
CHRISTOPHER BROWN
Rating:
5.0
Customer did not leave a comment.
Oscar Calderon
Rating:
5.0
Not much. Good equipment.
Larry Schooley
Rating:
5.0
Customer did not leave a comment.
ROBERT AITKEN
Rating:
5.0
Good job!!!
Kevin Chadwick
Rating:
5.0
Customer did not leave a comment.
Rick Barry
Rating:
5.0
Customer did not leave a comment.
mark harrington
Rating:
5.0
Customer did not leave a comment.
Mark Lonergan
Rating:
5.0
Very friendly and helpful staff.
DARRYL CARL
Rating:
5.0
Customer did not leave a comment.
Robert Knapp
Rating:
4.0
Customer did not leave a comment.
Shelly Cook
Rating:
5.0
Love those Girls
John Baer
Rating:
5.0
Customer did not leave a comment.
Sherry Tatum
Rating:
5.0
Great , friendly service and vehicles.
JACK WOHLER
Rating:
5.0
Customer did not leave a comment.
hitesh Patel
Rating:
4.0
One of the turn signals would not work and they could not fix the incorrect drop-off location.
Mark Lonergan
Rating:
5.0
Lube hitch tightening nut
Carlton Schooley
Rating:
5.0
Customer did not leave a comment.
Korey Alwood
Rating:
5.0
Customer did not leave a comment.
Jason Larimer
Rating:
4.0
Customer did not leave a comment.
Anita Reeb
Rating:
4.0
Customer did not leave a comment.
duane edward schooley
Rating:
1.0
Trucks should be serviced and test driving before leasing out. I've used uhaul quite a few times and was always happy with your service but this one was a nightmare From reservations to checking in truck.
Cindy Keeton
Rating:
1.0
Not screw people reservations up. I reserved 15 ft truck and it was moved from defiance to Bryan 2 hours before pickup. When we got there we waited an hour to find out you guys screwed up again and ended up with a 10ft so we had to take more trips which ended up being more expensive.
Eathon Miller
Rating:
5.0
Customer did not leave a comment.
Rob Elston
Rating:
5.0
Customer did not leave a comment.
BRENDA FRENCH
Rating:
5.0
Customer did not leave a comment.
Bruce Goosman
Rating:
5.0
Customer did not leave a comment.
Vanessa Rodriguez
Rating:
5.0
Customer did not leave a comment.
Nicole Meyer
Rating:
5.0
It was really kind very understanding and I will always go back to them and tell other people about them for the mall I think they deserve a raise give him a raise smile
Jimmie Pearly
Rating:
5.0
Customer did not leave a comment.
FREDERICK STUCKEY
Rating:
5.0
Customer did not leave a comment.
Cyrstal Baker
Rating:
5.0
Customer did not leave a comment.
Jerrica Joyce
Rating:
3.0
There was no air conditioning in the truck and armrest is broke.
jeremy tressler
Rating:
5.0
Customer did not leave a comment.
Charles Escudero
Rating:
5.0
Customer did not leave a comment.
Jesus Agosto
Rating:
5.0
Customer did not leave a comment.
Steven Gilbert
Rating:
5.0
The lady was very courteous , helpful and friendly.
Bruce Phillips
Rating:
4.0
Have something to keep the dolly from rolling and banging into the sides of the truck.
Gladys Anders
Rating:
5.0
Customer did not leave a comment.
Michael Taylor
Rating:
2.0
They hadn't even brushed the snow off the truck. She just pointed to it.
Donna Thompson
Rating:
5.0
The only thing is bad is the car trailers aren’t wide enough to open the door on cars . Had to climb out window wasn’t easy . But service was good
RANDY BERNATH
Rating:
3.0
Make sure they get was they reserved and paid for.
jody puffinberger
Rating:
5.0
Customer did not leave a comment.
phyllis rauh
Rating:
5.0
Customer did not leave a comment.
phyllis rauh
Rating:
5.0
Customer did not leave a comment.
phyllis rauh
Rating:
5.0
Customer did not leave a comment.
Hoshea Rittenhouse
Rating:
5.0
Customer did not leave a comment.
Tami Hill
Rating:
5.0
Customer did not leave a comment.
JASON BYERS
Rating:
3.0
Ensure customer details are logged in the CRM for the retailers to reference.
Thomas Freeman
Rating:
5.0
N/A
Brandon Layne
Rating:
5.0
The scheduling sucked...made reservations almost 2weeks in advance and didn't get it in wrighting until the day before I needed it...that part sucked
JOHNATHAN NAGEL
Rating:
5.0
Customer did not leave a comment.
Shelly Proch
Rating:
5.0
Customer did not leave a comment.
Amy Cupp
Rating:
5.0
Customer did not leave a comment.
Stacie Wagner
Rating:
5.0
Customer did not leave a comment.
Jackson Teel
Rating:
5.0
Customer did not leave a comment.
Adam Kinsman
Rating:
1.0
My Uhaul experience is terrible.
I booked one month ago. The day before I should pick up vehicle, I got a message and tell me the vehicle is not available. I visited the local office, they told me nothing they can do about it. I called the central office, after one hour hold and many arguments, they find a vehicle 103 miles away. I have to go to pick it up and they give me only 80 "free" miles, because you measured straight line distance.
Why do not you tell me early if you do not have the vehicle?
Please compensate me the extra miles, and 4 hours of my son and my time, and my personal vehicle usage
Tao Jiang
Rating:
5.0
Customer did not leave a comment.
Ryan Imbrock
Rating:
5.0
Customer did not leave a comment.
Gordon Helms
Rating:
5.0
Customer did not leave a comment.
Michael Lyons
Rating:
5.0
Customer did not leave a comment.
REBECCA LAURAMAE GENTA
Rating:
5.0
Customer did not leave a comment.
REBECCA LAURAMAE GENTA
Rating:
5.0
Customer did not leave a comment.
MICHAEL KING
Rating:
5.0
Customer did not leave a comment.
Charles Webb
Rating:
5.0
Customer did not leave a comment.
Jordan Bontrager
Rating:
5.0
The two ladies I work with at the Bryan Ohio location were a pleasure to work with outstanding representative of your company
William Donnell
Rating:
5.0
Customer did not leave a comment.
Randy Beam
Rating:
5.0
Make sure customers clean and sweep out the truck before it is returned or charge them a cleaning fee. Other than that, the truck ran fine and no complaints.
Chester Wasilowski
Rating:
5.0
Customer did not leave a comment.
Richard Flurry
Rating:
5.0
They care about their customer. Great young ladies. God Bless
frank sanchez
Rating:
5.0
Customer did not leave a comment.
Nathan Bayliss
Rating:
5.0
Customer did not leave a comment.
TREVOR ALLEN
Rating:
5.0
Customer did not leave a comment.
Rebecca Green
Rating:
4.0
Customer did not leave a comment.
REBECCA HILL
Rating:
5.0
Customer did not leave a comment.
David Higgins
Rating:
5.0
Online check-in took longer than I expected by having to take SOOOO many pictures of inside and outside of truck for cleaniness and location. Moving in the WINTER will cause more mud and dirt issues that moving in the summer. A slightlier messing truck should be expected in Winter. We did our best to mop up dirt and mud in cargo area but not for floor boards.
Jim Smith
Rating:
3.0
Customer did not leave a comment.
Ramyras GAIZIUNAS
Rating:
3.0
Customer did not leave a comment.
larry jesse
Rating:
5.0
Excellent service
Braulio Torres
Rating:
4.0
Customer did not leave a comment.
Thomas Culbertson
Rating:
5.0
Do not send emails in the middle of the night!!!!!
chris brown
Rating:
5.0
Excellent service staff and vehicle as expected. Best experience yet with U-Haul. Thanks!