Terrific customer service!!
RONALD R
Customer Reviews for Cary Moving
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Terrific location always offering courteous service, clean rentals. Very efficient operation and always our "go to" for rental needs.
RONALD RWhy there is $2 cleaning charges? I never heard and paid it before. Also the trailer’s lights connector was difficult to connect firmly.
Jin Lnothing
Martin GCustomer service here is so pathetic, simply there is no professionalism at all towards work. Upon asking receipt he kept calling someone ok call and didn’t provide answer and just said go check your email. Very rude and unprofessional customer service.
DIVYAKUMAR PUnprofessional and over charged my card.
Cheryl cLate in the game I was asked to pick up the vehicle at a different location , with so many things to do it was a little difficult to change course…. No problem done and done, overall a good experience
LARRY GVery kind
hwa pThe guys hustle in there
MARQUIS GI regret that I could not remember this gentleman’s name but I am grateful for how quick and easy he made my return experience. Truly made a lasting impression on me and for my first interaction in a new state he made me feel comfortable and glad I made this decision.
Meriam SI reserved a dolly and no location had it nearby. I wish there was a notification that a dolly wouldn’t be available
Kiran RThe Process to rent the U-Haul was an quick and smooth. It was a perfect location. Keep up the Wonderful work.
tony hGot a truck with empty tank
Omar AEfficient, knowledgeable, and nice. Exactly what I need when looking for a UHaul!
JULIANNE WPlease label the type of gas to fuel; petrol or diesel!
KENNEDY OStaff was very helpful, courteous and about his business
Charles SThey were very accommodating and professional!!
Jerri HThese guys saved me at the last minute as my movers canceled and they were willing able to unload my truck before I had to return it! Great job!!! 🙏🙏
Jerri HI was over charged and awaiting adjustment.No contact made to me so far
Carol BThe guy at the store (I didn’t get his name) was very helpful. Would use this location every time I need to utilize U-Haul’s services
Christopher WSuper helpful and prompt service. I drive past 2 other locations to use this one.
BOB SThe truck had a check engine light and the Fuel Cap light was on, even after I tightened the cap. I drove the truck 25 miles. When I rented the truck the tank was indicated at "Full". I stopped across the street before returning the truck to fill it up. It took 11 gallons of fuel, to go 25 miles? I am guessing the fuel gauge is broken too. Aside from the truck, the service agent was extremely helpful.
Micheal PVery busy but the guys did a great job super helpful
Steven BThe customer representative was fantastic! Service above and beyond. I’ve rented here before and will continue to give them my business.
ANDREW KHave more workers at the location
RICARDO SMr Cable was a fantastic help at the Cary location
john wI had significant issues with the overall experience with Uhaul, but this location did their best to accommodate. The only issue was the trailer that I was supposed to pick up had a flat tire, but the location helped work through that. The overall experience was terrible, mostly due to reservation and scheduling issues. I reserved a truck and trailer online and neither the pickup nor dropoff location was actually able to meet the need on the day of reservation. I was scheduled to pickup in Clinton, NC but they notified me on the day before (as I was flying in from overseas) that they didn't have the equipment available. I ended up having to pick up in Cary, NC which is an hour away. The pickup location said they would include free mileage to makeup most of the difference, but that didn't appear on the final invoice. They also were supposed to update the initial fuel level from 1/4 to 1/8, since the truck was well below 1/4 tank when i picked it up. My final charges were incorrect for both mileage and fuel level.
Justin HThe guys at the office were helpful and personable. I appreciated the phone call when I was late to pick up my rental. ( My crew was running late.) And, very flexible about my return. Thumbs up!
Arladean AThey were great at helping me out in a bind. I will always choose this location in the future!
Julianne WI was supposed to get a discount to pull a trailer but the customer representative didn't know how to set it up so I couldn't do it but other that that everything was fine.
Anthony P100% recommended, very attentive to my needs, giving me the exact equipment I needed
carlos vEverything was fine. I don't have any suggestions for improvement.
Constance VIt was a good experience renting, everyone was helpful, and answered questions, good service!
Mary AEquipment was old but worked for my needs. Was clean but worn out
David GThe customer service representative was very helpful yesterday and this allowed me to have a smooth process when renting the truck. The wait time was not ideal but the customer service representative acknowledged the delay and my moving process was successful.
Antonio BThe Process was smooth, App can be improved for a better experience, it refreshed few times and I found myself adding same information twice.
Muhammad MThe driver cabin smells nasty with cigarette smell
Pradeep RIt will be my second time renting a uhaul from here and the staff is friendly and proficient. Thank you guys!
cynthia hThe staff were friendly and helpful.
Jeff CGreg went way above and beyond to help us figure out a fuse problem in our car. He was such a nice guy and made a stressful situation a lot better. We will for sure rent from this location again the next time we move our daughter!
Darren BTruck struggled on the highway and need an alignment. Also the windshield was cracked, I was told I could not get another truck just for a windshield.
Brandon BRented us the same truck that was filthy twice, mentioned the power steering leak to them on the first drop off and how the brakes felt funny (Since the power assist from the brakes runs off of the power steering) And was essentially blow off on 12/28/23 then they were overheard stating "We have to get rid of this piece of junk) There was ash everywhere in the cab, the smell of weed, used drink cans and paper work from the previous rental in the truck as well. On 12/31 we had another rental from the same location and it was the same truck with the power steering well below minimum on the tank, they had removed the can and paperwork but the inside of the truck was still filthy. Will be contacting uhaul to rectify things
Eric HThe owner Greg went out of his way when the store was closed in Christmas Eve to make sure I was able to pick the truck up for my perfect time on Tuesday at 5am.
Patrick TThey did not have the blankets we reserved so I had to go to another location.
Daniel BThe process was handled efficiently and I got my truck quickly. My only complaints is the person working couldn't go 10 minutes without taking a puff of his vape pen and blowing the smoke in my face. Then in having the conversation he dropped a couple Fbombs and a few other curse words. I'm definitely a curser so it doesnt bother me that much but there's a time and a place, and a place of business is definitely not the place.
Joseph RGreat location, excellent service
Jeffrey RNothing. The experience was simple and good. I choose this location every time because they always have what I'm looking for, and ACTUALLY have it when I show up to pick it up, unlike some other local U-Haul places.
Jonathan KI haven't received my receipts yet. The person I dealt with said he emailed it I will keep checking for it..but thought I would have received by now . The rental was checked in at 6:59pm today 12/28/2023 Thankyou
henry h