Customer Reviews for Cashflow Billing
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Cashflow Billing
I can't think of anything, this U-Haul site was outstanding
no improvement needed. on my date of drop off there was a parade scheduled to run down the street directly in front of this location. I was able to drop off the trailer and call in to report the drop off. the location and parking is easily accessible. 2nd time to use this location. Great location.
They went above call of duty to save me money.
The owner told me that I " have to" clean inside the trailer, and that I "have to" move the trailer to a certain spot on the parking lot. This not customer service. Trailer makes a lot of squeaky noises.
Going above and beyond in customer care.
Billings practices are questionable! Got billed for dolly I didn't use, got billed for insurance that was not required, and when I questioned billing My environmental rate doubled and they could not explain why and could not refund. Also truck windshield had not been cleaned in some time,
Give the main office a better idea of your location. They told me you were "by the AFB".
The man there was very friendly and funny. This was the second time j have rented and picked up from him.
You can't improve on perfection!
Great customer service. We didn't have any problems with getting the truck nor returning it. I would definitely go back to this place to rent.
The lighter uhaul trailers ought to come with a removable tongue weight. Once you un load the trailer and are hauling it back you could you could hang the weight on the tongue to keep the hitch from rattling. When you are loaded and don't need the tongue weight, it would be stored somewhere on the trailer out of the way
The sign on the door said it was open at 8. We arrived at 930 to drop everything off and the 'open' sign wasn't on, no one was answering the buzzer. We left the keys in the drop box but accidently locked our own keys in the uhaul truck. After calling customer service (twice) and waiting 2 hours we finally got a call back saying we could come get our keys. When we came back for our keys (around 1) the 'open' sign was now on but the associate said he had been there since 8 (he appeared to have just awoke and was still on his 1st cup of coffee). The location is also very cramped and didn't have much room for use to leave the 17ft truck and 2 trailers. We will continue to use uhaul services but we will never use this location again
Windshield was dirty inside.
They did not supply all of the requested equipment.
I made reservations at Maple Street location and was moved outside of Omaha to Bellevue after the reservation was made, then this location called the day of the pickup to see if I was coming to pickup the truck. They held the truck and I made the trip. I do not understand why a cruise control is not standard equipment on you vehicles.
UHaul staff was friendly and explained things well. Great vehicle. Great experience!
The tires looked worn and frayed, I had to add fix a flat to make sure the right rear tire stayed inflated.
Rude comments and multiple issues with swiping my CC 3 times all while complaining about if I'd arrived earlier it would have been great though I reserved for 5pm pick up and was there at 3:30pm
I paid six days for a 2 day rental. I got a dolly for a 1 way to Nebraska from Rockledge Florida, the trip only took 2 days but i paid for six. good strategy for U-Haul but a ripoff for a customer. and on top of that had to pay full price for the six days because no military discount was given. thanks U-Haul.
I didn't get the guys name but he was pleasant to deal and had a sense of humor.
Excellent customer service and sales rep was very knowledgeable. I would recommend this location to anyone requiring a UHaul.