Customer Reviews for Trou Automotive
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Trou Automotive
There was no one there when I arrived to turn in my trailer at 0830PM. The contact number provided for the location did not reach the crew. Eventually, personnel showed up that disconnected the trailer and sent me on my way. For a site that advertises 24hour return service, some improvement or instruction to the renter on what to do may be warranted.
Most helpful ! Changed the trailer from the size I had ordered which helped me tremendously.
Very easy in/out of the lot, especially compared to Uhaul's crowded Gov Printz Blvd location.
This location was friendly and welcoming, polite, and helpful. I tried two other locations before this one. The one in Governor Printz was run and dismissive and the other one never called me back. Luckily, this location was convenient and is now my "go to" spot. And I love the dog!!
Staff were really helpful, accommodated my request for a van earlier than originally reserved. Will definitely return!
Went over every detail with me
Above and beyond there duties
Very Good Guys Went over everything with me even all the scratches on the truck
The location and ease of transaction was good for me. Van was easy to drive and I was able to move my daughter into Dorm with 1 trip!
Would highly recommend this location!
Only focused not paying for insurance and to make sure about the gas or get the outrageous charge. The person did not walk around the vehicle and show damage that was already there covered with the little black X's. The person did help with extra miles which helped out and the truck was very nice and new less than 7000 miles.
The place was in disarray but it was a little expected since it is also an auto service place. The guy that helped me had a little guy around him the whole time, maybe his grandson, and he did not seem like he really knew how to work the system. However, his son was there and was able to help. However, despite what I have mentioned, they were very friendly. Once, the system problems were corrected, everything went smoothly!! They also had a nice dog there for me to pet.
Great service Very Helpful bunch of good guys that helped me out alot
Was charged 1.49 a mile, instead of .89 as the website stated when I made the reservation. Do not brother ordering the shipping blankets, or other useful shipping stuff, they won't have it. I'll try Penske next time
The older gentle men who help me was very professional and very detailed. Returning the truck in the dark was hard there are no lights on the property. Could be dangerous for a female.
Drive to the uhaul location before selecting to rent from here
It was fine I had no problems with the location
The staff at this location is very kind. They show that they appreciate your business and that they appreciate and respect you as a person. I have rented from them before and I recommended this business to my friends who rent from them. It's nice to patronize a place that appreciates their customers.
I live in Media. Reserved a trailer in Aston about 5 mi. away for a one-way to Ft. Drum NY. Hooked up the trailer in Aston. They thought it was for local use and wouldn't let me have it. Had to un-hook the trailer myself and drive and additional half hour to pick up in Wilmington
Excellent service and walk through. Plus, their dog Joey is a sweetheart
I don't know how you can deodorize a van from cigarette smoke. This one was pretty bad. Hope you guys find a way. Otherwise everything went great and it won't stop me from renting again. Thank you!