Customer Reviews for Trou Automotive
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Trou Automotive
The car dolly tire straps were all twisted up. I had to take it apart and straighten it out myself which held me up from getting on the road on time.
I had very good, prompt, friendly service.
After going to another location downtown that was very nice, brand new but in a horrible area. They would not allow parking in their lot ( I was afraid to even get out of my car on the street..). I was redirected to the Trou Automotive location. While they were gruff & a bit complicated to get the process from, they were in the end very nice....I would use this location again.
I showed up after hours and dismounted the equipment myself. The lot where the equipment is returned was unpaved and a little muddy. There was very little excess space to place the returned equipment. I managed to squeeze my returned equipment into a small available spot with some difficulty managing not to hit anything else.
Had to wait for the guy to come back to rent the trailer out he had to go get his son in a U-Haul truck from school
fast and convenient drop off site. no hassles or anything. personnel was friendly and personal
I was given incorrect information. Was told I didn't have to return the truck until Monday then recvd a call from my destination location and was looking for the truck a day earlier
Antonio was great - They did charge me for an extra utility Dolly by mistake and he is now removing it from my bill
I needed a 6x12 trailer to move. I was currently in South Jersey and tried to reserve one for the 15th of October and there were none to be had from the White Horse pike to Cape May. I asked a few of the uhaul stores if they could have one brought in and they all said no, corparate does all the scheduling and shifting of resources. I ended up going to Delaware. The Tech. was very helpfull. However corparare uhaul can bite me.
This location was fine. However, I am not sure I would rent from uhaul again
Staff was very friendly and helpful.
There was no one there when I arrived to turn in my trailer at 0830PM. The contact number provided for the location did not reach the crew. Eventually, personnel showed up that disconnected the trailer and sent me on my way. For a site that advertises 24hour return service, some improvement or instruction to the renter on what to do may be warranted.
Most helpful ! Changed the trailer from the size I had ordered which helped me tremendously.
Very easy in/out of the lot, especially compared to Uhaul's crowded Gov Printz Blvd location.
This location was friendly and welcoming, polite, and helpful. I tried two other locations before this one. The one in Governor Printz was run and dismissive and the other one never called me back. Luckily, this location was convenient and is now my "go to" spot. And I love the dog!!
Staff were really helpful, accommodated my request for a van earlier than originally reserved. Will definitely return!
Went over every detail with me
Above and beyond there duties
Very Good Guys Went over everything with me even all the scratches on the truck
The location and ease of transaction was good for me. Van was easy to drive and I was able to move my daughter into Dorm with 1 trip!
Would highly recommend this location!
Only focused not paying for insurance and to make sure about the gas or get the outrageous charge. The person did not walk around the vehicle and show damage that was already there covered with the little black X's. The person did help with extra miles which helped out and the truck was very nice and new less than 7000 miles.
The place was in disarray but it was a little expected since it is also an auto service place. The guy that helped me had a little guy around him the whole time, maybe his grandson, and he did not seem like he really knew how to work the system. However, his son was there and was able to help. However, despite what I have mentioned, they were very friendly. Once, the system problems were corrected, everything went smoothly!! They also had a nice dog there for me to pet.
Great service Very Helpful bunch of good guys that helped me out alot
Was charged 1.49 a mile, instead of .89 as the website stated when I made the reservation. Do not brother ordering the shipping blankets, or other useful shipping stuff, they won't have it. I'll try Penske next time
The older gentle men who help me was very professional and very detailed. Returning the truck in the dark was hard there are no lights on the property. Could be dangerous for a female.