Customer Reviews for Trou Automotive
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Trou Automotive
Staff was friendly and helpful. Very easy to talk to and allowed me to drop off after hours.
Exactly what I needed when I needed it
Great Bunch of Guys Very Helpful
Dealing with U-Haul was one of the worst customer service experiences I have ever had with any company. I booked a 14" truck one month in advance of my move and reserved a specific time and location. I received confirmation of my reservation, which also designated the drop-off location. A day prior to my move, I received a text message stating my truck would be available at a more distant location at a much later time than I needed it, and it would need to dropped off in an entirely different location than requested. After calling U-Haul and asking to speak with a manager I was told that there was no guarantee with any truck and that there was nothing that they could do. After finally calling back and actually speaking with a manager and not someone who was "new" and referring to themselves as a manager, I was told that they would have a truck transferred to the original location it was desired and that I'd have it available at the time that I needed it. The experience was nothing short of a nightmare and after an hour and a half wasted, I finally had a truck booked for the day of my move. I will warn everyone that ever plans to book a truck with this company that they are unreliable, unprofessional, and very poorly managed. There will be "no guarantee" no matter how early you reserve a truck for your move, so beware.
The location was closed and barricaded off at the end of my reserved rental period. I was told by the rental agent that I could either leave the trailer on the street, or bring it back first thing the next day when they opened. I did so, to prevent the trailer from being stolen, and was charged for another day. I will be challenging this charge through my American Express, and will not rent from this agent again.
Location looks a bit rough but attendants were very good, in fact excellent!
They had some computer problems but were friendly and responsive. I got the van and was on my way. The van was clean. No problems. I asked about future rentals and will use them again.
Have been calling all day no response.
I will rent from Trou's anytime.
We had to change our drop off location due to a mechanical issue with the truck and this location accepted our trailer without question and even backed up the truck and un-hitched it for me. The rep there got my paperwork straightened out to make sure I would not be improperly billed. They were also assisting another customer with a truck rental. Very helpful!
Very good rental agency. Location is perfect for me or anyone else in Penny Hill.
Will be using Trou Automotive again very soon.
Great Service went above and beyond there jobs
It took them 30 minutes to check me out and no other customers were there. The workers did not know how to use the system and the guy checking me out could not even read his computer screen. The place renting the truck was filthy. Never again.
The attendant in Claymont was much more polite, but the station was roped off where gas pumps once were located. It made getting in and out of the station difficult.