Trou Automotive (U-Haul Neighborhood Dealer)

Trou Automotive (U-Haul Neighborhood Dealer)

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735 Philadelphia Pike
Wilmington, DE 19809

(302) 416-6746

Driving directions


Standard Hours

  • Mon-Sat: 9 am - 4 pm
  • Sun: Closed

Special Operating Hours


  • Free towing inspection
  • 24 hour dropoff

View Rentals

Customer Reviews for Trou Automotive

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Trou Automotive

Overall rating: 4 out of 5 stars

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JALISSA B. on 11/25/2015
Rating: 2 out of 5 stars

The car dolly tire straps were all twisted up. I had to take it apart and straighten it out myself which held me up from getting on the road on time.

Nancy L. on 11/24/2015
Rating: 3 out of 5 stars

I had very good, prompt, friendly service.

Brandall W. on 11/22/2015
Rating: 3 out of 5 stars

After going to another location downtown that was very nice, brand new but in a horrible area. They would not allow parking in their lot ( I was afraid to even get out of my car on the street..). I was redirected to the Trou Automotive location. While they were gruff & a bit complicated to get the process from, they were in the end very nice....I would use this location again.

JOHN C E. on 11/9/2015
Rating: 4 out of 5 stars

I showed up after hours and dismounted the equipment myself. The lot where the equipment is returned was unpaved and a little muddy. There was very little excess space to place the returned equipment. I managed to squeeze my returned equipment into a small available spot with some difficulty managing not to hit anything else.

MICHAEL G. on 11/8/2015
Rating: 1 out of 5 stars

Had to wait for the guy to come back to rent the trailer out he had to go get his son in a U-Haul truck from school

DANIEL S. on 11/4/2015
Rating: 5 out of 5 stars

fast and convenient drop off site. no hassles or anything. personnel was friendly and personal

DEBBY C. on 11/1/2015
Rating: 2 out of 5 stars

I was given incorrect information. Was told I didn't have to return the truck until Monday then recvd a call from my destination location and was looking for the truck a day earlier

ROBERT W. on 10/26/2015
Rating: 4 out of 5 stars

Antonio was great - They did charge me for an extra utility Dolly by mistake and he is now removing it from my bill RW

Christian H. on 10/21/2015
Rating: 4 out of 5 stars

I needed a 6x12 trailer to move. I was currently in South Jersey and tried to reserve one for the 15th of October and there were none to be had from the White Horse pike to Cape May. I asked a few of the uhaul stores if they could have one brought in and they all said no, corparate does all the scheduling and shifting of resources. I ended up going to Delaware. The Tech. was very helpfull. However corparare uhaul can bite me.

JOHN R. on 10/16/2015
Rating: 3 out of 5 stars

This location was fine. However, I am not sure I would rent from uhaul again

JESSICA R. on 10/15/2015
Rating: 4 out of 5 stars

Staff was very friendly and helpful.

John E. on 10/13/2015
Rating: 4 out of 5 stars

There was no one there when I arrived to turn in my trailer at 0830PM. The contact number provided for the location did not reach the crew. Eventually, personnel showed up that disconnected the trailer and sent me on my way. For a site that advertises 24hour return service, some improvement or instruction to the renter on what to do may be warranted.

ANTONI K. on 10/5/2015
Rating: 5 out of 5 stars

Most helpful ! Changed the trailer from the size I had ordered which helped me tremendously. Very easy in/out of the lot, especially compared to Uhaul's crowded Gov Printz Blvd location.

VICKY P. on 10/4/2015
Rating: 4 out of 5 stars

This location was friendly and welcoming, polite, and helpful. I tried two other locations before this one. The one in Governor Printz was run and dismissive and the other one never called me back. Luckily, this location was convenient and is now my "go to" spot. And I love the dog!!

barbara c. on 9/28/2015
Rating: 5 out of 5 stars

thumbs up

SUSAN B. on 9/8/2015
Rating: 5 out of 5 stars

Staff were really helpful, accommodated my request for a van earlier than originally reserved. Will definitely return!

EMILY S. on 9/1/2015
Rating: 4 out of 5 stars

Went over every detail with me

ROGER H. on 9/1/2015
Rating: 5 out of 5 stars

Good Job

Vamsy K. on 8/31/2015
Rating: 3 out of 5 stars

Not applicable

VICTOR R. on 8/19/2015
Rating: 5 out of 5 stars

Above and beyond there duties

TEMETRUIS E. on 8/19/2015
Rating: 5 out of 5 stars

Very Good Guys Went over everything with me even all the scratches on the truck

cheryl n. on 8/15/2015
Rating: 5 out of 5 stars

The location and ease of transaction was good for me. Van was easy to drive and I was able to move my daughter into Dorm with 1 trip! Would highly recommend this location!

RICHARD B. on 8/13/2015
Rating: 3 out of 5 stars

Only focused not paying for insurance and to make sure about the gas or get the outrageous charge. The person did not walk around the vehicle and show damage that was already there covered with the little black X's. The person did help with extra miles which helped out and the truck was very nice and new less than 7000 miles.

NICHOLAS L. on 8/11/2015
Rating: 3 out of 5 stars

The place was in disarray but it was a little expected since it is also an auto service place. The guy that helped me had a little guy around him the whole time, maybe his grandson, and he did not seem like he really knew how to work the system. However, his son was there and was able to help. However, despite what I have mentioned, they were very friendly. Once, the system problems were corrected, everything went smoothly!! They also had a nice dog there for me to pet.

NICK I. on 8/10/2015
Rating: 5 out of 5 stars

Two thumbs up

EILEEN W. on 8/10/2015
Rating: 5 out of 5 stars

Great service Very Helpful bunch of good guys that helped me out alot

DAVE S. on 8/10/2015
Rating: 2 out of 5 stars

Was charged 1.49 a mile, instead of .89 as the website stated when I made the reservation. Do not brother ordering the shipping blankets, or other useful shipping stuff, they won't have it. I'll try Penske next time

Lawrence H. on 8/9/2015
Rating: 4 out of 5 stars

The older gentle men who help me was very professional and very detailed. Returning the truck in the dark was hard there are no lights on the property. Could be dangerous for a female.