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Krista F
Customer Reviews for Walla Walla Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I took it back to the location I picked it up at I was told they were not taking any U-Hauls due to work around their building. That I needed to take it to any other U-Haul location! Had I known this before hand I could have saved 16 miles by taking it to a location 1 mile from my home and saved me from paying that extra milage, I guess that is one way for the companies to make money on their customers! Why a text message or a phone call was not made to notify me is unknown, but would have been appreciated and I could have saved some money! This should be taken into consideration in the future when the place that you are returning it to cannot take it. It was an inconvenience all the way around.
Elizabeth SCharged me for after hours return. I RETURNED THE TRUCK A DAY EARLY, AND WAS PENALIZED.
Jenna B