Customer Reviews for Cedarjack Inc
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Cedarjack Inc
I had to call because the Van had gotten stuck and needed to get towed out. The customer service at the roadside assistance line was fantastic, while the tow truck never came because of the tow company, the roadside assistance people were constantly checking up on me and making sure I was keeping warm.
The attendant receiving the truck was not fully trained in the process and required repeated assistance from a fellow worker to complete the transaction. Returning the vehicle in Bangor took more than twice the time that it took to check it out in Worcester.
The customer service staff was rude and unfriendly. I won't be recommending this location to anyone.
The associate who was processing my equipment at Cedarjack in Bangor Maine had not been instructed on how to unhitch my towing dolly, and she expressed no interest in helping me figure it out. She also let me wait about 10 minutes before helping me, even though she didn't appear to be doing anything when I arrived. Overall, just not very friendly or helpful.
The customer service was lacking a great deal. Kudos to her for helping us right away, but she didn't explain anything, didn't offer any necessary information and was unclear in her directions regarding how many miles we should ask for.
I had previously wanted to move from Lincoln Me. To Corinth Me. There was no truck available in Lincoln/Chester. My son had to pick up this truck 1 he away from my storage. It would have been 15 minutes. Therefore, I had to spend extra gas and time to complete my move. The mileage was given to me from ..U-haul. I had also ordered appliance and furniture dolly. None was available for my move. My movers had to lug stove/fridge/washer/dryer. I am a nurse. Not a safe move for these young men's backs. Sincerely Karen Jacobs.
Staff was quite friendly - overall very positive experience.
Maybe check the windshield wash fluid levels before releasing; bone dry when I picked up the van. :)
The truck leaked water...ruined lots of belongigs! Did make a report to the ins. Company with the insurance i purchased...a ruined piece was a table my father made over 20 yrs ago he passed away years ago!!... devastation!...the truck had been caulked on the inside roof. Obviously not the correct way. Unfortunately on my time and ny dime. Hopefully uhaul stands by thier faulty equiptment!