Customer Reviews for Cedarjack Inc
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Cedarjack Inc
My scheduled pick up time had to be changed..I ordered a one size smaller truck. As it turned out..truck fit OK in yard I was moving from..also..the guys I used today to assist with moving, was't in a hurry. Time change did not matter.
The staff at cedarjack was friendly, professional, and helpful and the vehicle was fine.
The one frustration (which caused unnecessarily prolonged waits at both the time of reservation and drop off of the vehicle) was with computer system, where the interface between the overall/national system and local site is challengingly complex and not particularly user-friendly. Needs an upgrade.
There was a computer glitch that caused us to be delayed in taking possession of the truck.
Kim went above and beyond in helping me while renting my trailer. Her dedication, professionalism, and customer service was exceptional, and has guaranteed that I will be a future U-Haul customer, and will recommend the experience to my friends and family.
we were told we could drop the trailer off on Sunday afternoon - "just leave it" - but it had a gate across the driveway so we had to make a second trip. Not convenient at all to have to go back on Monday morning.
Check the ashtray in the truck, I was not happy when it spun open and the wind through ash all over me because it wasnt cleaned out.
This location is just a "satellite" U-Haul and has no authority to mitigate issues presented to them, they just refer you to U-Haul. As their agent they provided piss poor customer service, IMHO.
I was not impressed that the fuel level was at 7/8 and I was told that I had to return it at the level. How do you guage filling a gas tank to 7/8? Gas tank should of been full when I rented the truck.