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Vicki S
Customer Reviews for Chatsworth Tire Wheel & Exhaust
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No appliance dollie available. Fellow that assisted me was rude on the phone, and hard to deal with. Refused to call the other local rental place and ask if maybe they had an appliance dollie available.
Jeff BLocation was convenient and equipment was in adequate condition but the office area stank heavily of cigarettes, was in a series state of disrepair, and the attendant was not friendly or helpful.
jeremy wA taillight was not operating, left drivers' side was out. The tires did not seem to be balanced or there may another issue, the ride was very bumpy, even with a load on the trailer. I recommend this operator because of the convenient location.
Troy BBigger drop boxes hard to get keys in to box
Randell CVery pleasant to deal with
Ken CYou added on safetow without my permission. I was left to hook up the trailer and checked for safety myself. Equipment was poorly maintained. Owner was a curmudgeon.
Thomas HWhen I dropped the trailer I went into the office to see what to do. An elderly person told me to just put it in the back lot as far back as I could get. The person never got off the chair to even look at the trailer, let alone give any assistance. Very poor experience there.
Grant WI don't think they need to improve on anything. I think they do an amazing and excellent job. One of the best places I've been to rent a U-Haul
Johnny Gthey knew what they were doing and very friendly
Tina GSite was convenient for drop off.
Terry CConvenient for the drop location. I have used this location before. They are rarely open but have 24 hr drop off.
Ann CA phone call or response to emails when there is a problem
Bobbie BThe air didn't work in it, the back was nasty had trash all in cab and in back. The front end felt as if it was about to fall out from under it. It pulled to the right really really bad
Aleasha LTrailer was a little dirty, paper, leaves and empty soda bottle. Staff and owner were very friendly.
Henry LFix faulty equipment (trailer) right side works, left side don't.
Henry LEasy drop off. Great experience.
VALERIE TThe owner was much more friendlier than last time. The employee Jason was very helpful and great all around.
Henry LTell the owner to be a little friendlier, the trailer had a soda can in it, the left side light was blown out, the owner said Uhaul doesn't allow them to fix it but one of his workers on the return was kind enough to help me put trailer back.
Henry LI contacted the facility and the person answering the phone was rude and abrupt. When we took the equipment back(6x12) trailer, he would not help my husband disconnect from the trailer stating he had a heart condition and was unable to help. This is understandable but someone should be there who is helpful to customers. He was just not a good customer service individual and we would not use this facility again.
SHERRY GEverything was great, vey helpful!
Mike MGreat
Michael PGreat job and very friendly. Highly recommend!
Greg BHad to cancel Share pickup not set up by location. Extremely mad!!
Inge MThe Man where i picked up the 10" truck was very rude and i had to drive with a flat tire cause he did not wanna help me.And he was very mean and arrogant when i asked for assistance and i felt very scared with the attitude he was dominating eith.I will never use uhaul again and will let others know so they never have to go thru this terrible experience.And the Guy is also a pervert and thinks women are under him!!
Carla BThank yall
Clifford CCheck equipment before renting out
Jose OI ordered a dolly and it was not in the truck and money was taken out of my account on Saturday before I even moved
peggy RThis was not the original location we chose for pickup, and we were not called by Uhaul to let us know the neareat location with our equipment was Chatsworth, nor did the website mention a lack of availability in Dalton, GA. We were tossed around to several different employees who put us on hold until I specifically asked not to be put on hold. We will NEVER use Uhaul again and have advised others to do the same.
Austin CClean truck
Stephen SNothing.
RAY SIt was Sunday Business was closed dropped trailer off with no problems
Russell TThey added on a 30.00 insurance charge that I didn’t want. I did not opt for it when I ordered online. U-Haul refunded the charge back when I called about it. I was not given any paperwork at the time I picked up the trailer.
Lawrence GThese guys always take really great care of me and my group!! They have been awesome this year! I usually rent from them twice a year for about a week at a time!!
Melissa ARude
Julia WI was told to fold up all of the blankets and that someone would check the truck in later when they weren't so busy. I left without receiving any receipt or knowing if I was going to be charged any additional amounts.
David DThey were not helpful at all. They did not help unhitch the trailer from the truck, we had a little trouble getting the hitch off and received no help from the person at this location. He did not seem to care at all about anything we were doing or asking about.
Nicole HThese guys are awesome. I feel like they take really good care of me. Check in and out are always easy and quick! I trust them...
Melissa Ayall done a great job Thank you !!!
Marie HContact at drop off location did not check my equipment back in even though I asked twice if there was anything else that needed to be done for check in. Contact never asked to see my contract and seemed overall disinterested in taking any action to check my equipment in. I called customer support later that evening to verify my equipment had been checked in and was told that it had not. Ended up spending 30 minutes on the phone trying to get resolved. The "flagship" stores seem to be ok, but the smaller satellite stores in rural areas don't seem to really care about customer service.
Van LThey were very busy and a older gentleman came to the counter to collect the truck's key's and stated he'd give the key's to the owner.
Ruth LThe truck was almost new. When I got it home I found the windshield rubber seal was loose on the passenger side. It was holding on with 2 inches at top. I put the seal back on. It held in place for my trip. The truck had 3,125 miles at pickup.
Michael BGentleman handling paper was as rude as I have felt with.
David RCompany provided no information or education. Only handed me my keys.
tonya cMy issue was not with Chatsworth tire and wheel but with uhaul. Why was I given the option to select my pick up time at 8 am if I had to wait till 9 am when the business opened? Why have an option for any time before 9?? Then because I picked 8 am and rent for 6 hours, I lost an hour and I had less than 5 hours when I actually got on the road.
Courtney Bplace is dark and dirty.guy that owned the shop was okay tho'.helped me get outta there fairly quick.
Grant BIt was Saturday afternoon business was closed.
RUSS TAwesome and easy peasy. No issues whatsoever.
R. DWas very easy place to get into and plenty of space to be able to back up and turn around trailer to unhook it.
Michael HFelt like the location tried to get away with not having the truck fueled properly.
Glynn BWhen you reserve online and you opt out of insurance make sure they dont bill you for it anyways cost me extra 100 bucks
Michael CIt was a decent location but not the location we wanted. UHaul ignored our pick up location and chatted it and did not tell us. They would not even make up for it.
tim sI didn’t go in. I used the drop box.
Daniel DThey were closed
RUSS TNothing to say
Charles FNo problems at all. This location was very easy to work with and overall a good experience.
KEITH HThe gentlemen at the location did not have the (2) furniture dollies or Furniture pads i had ordered. He would not remove them from the invoice. He also did not properly check in the truck from previous customer so the mileage was incorrect when i dropped it off. Drop off location had charged me for 919 miles and my trip was only 43.2 miles in total. I would pull this franchise from this business
Eric PCHANGE OWNERSHIP! PERSONNEL WAS RUDE, UNHELPFUL AND ON THE VERGE OF DISRESPECTFUL... PERSONNEL REFUSED TO HELP LIFT TRAILER ONTO TRAILER BALL OF MY 4X4 TRUCK. GO SOMEWHERE ELSE TO GET YOUR U-HAUL EQUIPMENT IN THE CHATSWORTH AREA.
FLOYD JThe representative couldn't get me signed in, couldn't confirm my order, and didn't even help make sure we had the trailer hooked up right (after we asked him to look at it).
stacy dVery excellent place and friendly staff.
Danny GTrailer returned one day late and I see I have a $59.00 charge from this location Agent did not come out and inspect trailer. Signage on front of trailer was loose but trailer was clean. I would not have protested a $20.00 surcharge but $59.00 is excessive.
ROBERT MWas told trailer was not available when I arrived. I was called later and told the trailer was now available. Had to drive back hours later to pick it up. Was quoted 2 different prices from website to pick up
Larry M