Customer Reviews for Chevron Autolab & Fuel
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Chevron Autolab & Fuel
Five stars definitely! Great customer service Rocky is awesome!
The person working the counter did an excellent job completing the contracts and working with clients.
Nothing. Rocky and the crew are excellent. I've been renting from them for years and have been happy each time we have done business.
Service was good and quick :)
The guy helped me right away, but complained about other customers the whole time.
I have been renting from Rocky for at least the past 4 years. He is always pleasant and does all he can to make sure I have what I need for the move. I have been greatly satisfied each time I rent from this location.
Just keep up the good work!!! ;-)
Small place but ran very well. The head guy whos name I forget was awesome and helped a lot.
Again so much better than last time
I did not feel like rep was trying to charge me for other things
Honestly, the last time I used u haul I said it would be the last time because of the awful service
I began using other services
I went through u haul online in error
I was very pleased to find a different attitude
I felt like you do want me as customer by providing excellent customer service
Very clean and professional. Super easy
Nothing. Christy was A SWEET HEART! SO was the cashier when I returned it last night, Keep up the Great Customer Service
get that poor man ( Rocky ) some help on the weekends
He did know how to do his job. Hooked up and checked everything properly.
Service at this location was excellent, friendly fast service.
The guy that worked at this location was very helpful.. This guy actually displayed a sense of urgency and truly cared about me as a customer.. My past experience at several other UHAUL locations especially the Fontana/Foothill location has always been the Ultimate nightmare..
I will rent from this Highland location from now on regardless of where I'm actually moving.. I will pay the extra mileage to rent from the Highland location rather than deal with the Fontana location..
EXCELLENT JOB HIGHLAND BRANCH,
It is nice when you pre-check in online. It makes the process must more easier and convenient Hassle free.
the worker was reall y nice
The only issue I had was, when returning the truck, i never was able to get the fuel needle to raise to where it was when I picked up the truck. No matter how much gas I put in, the needle never responded . It kind of bothered me because I probably put way too much gas in, if in fact the needle sticks for some reason! Which is a reasonable assumption. Thank you
The gentlman that works this location was very friendly an very helpful
The representative that made my reservation neglected to notify me of the 20 minute grace period for pick up so when I came to the location my truck was not available. The employee at the location did do his best to find me another 26' truck but nothing was available in the area. We ended up having to make two trips. I called the customer service number and the rep I spoke to was very rude and argumentive not at all apologetic about the lack of the communication I also looked at my confirmation email and there was nothing on there about a 20 minute grace period. The rep that made the reservation was Julia. I asked to speak to her supervisor Rosa she said the supv was on another call and would call me back... I never received a call. I am completely shocked about the horrible customer service, lack of communication, and no follow up from the supervisor. Horrible experience that cost us more time and more money.
It was a busy morning and the very nice man who was working maybe could have used a helper.
Not satisfied with amount and mileage rates. Seems like I was over!
Service provider was reprimanding employee in front of me while processing my order.
I always go to this location. The people are down to earth and friendly. they remember you and thank you. All the time.
Everyone conected with this rental was very knowalegable and friendly. This is where I'll go from now on!
No improvement needed. Good crew - great leadership - very well run store. I like doing business with Rocky and he makes U-Haul look good.
I'll be back.
it was out of the way for us and then when we got there there was only one man show and he was stuck with a another client so we had to wait a wail. that was not his fault but we were in a hurry
Not the friendliest person I've ever met, that's for sure. He was curt and complained of being overworked and doing the job of three people. He wasn't horrible, just not very pleasant.
I was pleased with service.
Everything was awesome-Rocky was like lightning! He saved me money and I got to drive a brand new truck!