Customer Reviews for Chevron Autolab & Fuel
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Chevron Autolab & Fuel
Lower your prices on trailers they don't have engines to maintain ,too but I was in a bind and needed it
Love the service Rocky when I arrived awesome when returning the guy sorry forgot his name awesome so helpful give him a 10 for outstanding !!!!
No improvement necessary! They were great!
was very happy with customer service and nice van.
new customer service employees
Just have u-haul redy and in time
Peter was outstanding. Courteous, friendly and easy to deal with.
I rent a Uhaul from this location monthly. The Uhaul representative Peter makes my experience pleasant and expeditious. He is very courteous and considerate of time. I will continue to rent Uhaul's from the Chevron Autolab in San Bernardino.
the man who booked e in was not only helpful and polite but intelligence and efficient. The best U-haul rental experience I have had!
Rocky was great! He treated us with kindness and professionalism. He was efficient and thorough. Great Uhaul experience over all!
Customer service was unacceptable. The gas station attendant had no clue how to handle U-Haul customers. A line of people were made to wait outside. The one, single U-Haul attendant was under competent. The employee handling the care of the vehicles of the out of uniform, sloppily dressed, and disheveled. And then the mileage on the paperwork did not match the mileage on the vehicle, and the whole thing had to be redone....
The person that took care of me was friend and easy to talk to. He walk me through all my option and helped figure what would be the cheapest way to do what I needed to do. I will be going back next time I am need of a truck.
Upon our arrival to pick up the van that we had reserved, Rocky (the U haul customer service employee) was dealing with a very difficult customer. He was very frustrated with her but remained very professional and maintained his composure during this very difficult situation. Afterwards, Rocky was very helpful and provided us with excellent customer service.
The uhaul representative was great. He explained everything in detail and informed us of other services. He was very helpful. We had a great experience.
Very professional and friendly staff. They are always accomadating and helpful. This is by far my favorite Uhaul location.
Rocky was very helpful and went the extra mile to ensure my needs were met! Thanks Rocky you ROCK!
clean it up a little. kind of dirty. The man who helped us was nice, but he just talked way too much.
Excellent service was provided by the U-Haul representative at this location. I would use them again and recommend this location to my friends.Thank you.
The phone person made an appt for 6:30 pm and the chevron uhaul closes at 6:00 pm if it wasn't for the uhaul employee calling me to let me know that they close at 6 I would have been very upset. the people that make the reservation should know when that facility closes
Truck was clean but the customer service was the worse I've ever experienced in all my years of moving and being a 20 year veteran of the Army I've moved plenty.
The rental agent was rude upon pick upand delivery. He did not acknowledge our presence and when he did he merely asked if we had a reservation. He wore sunglasses inside the garage and smelled like alcohol when we picked up the trailer. When I returned it, he was rude and smelled like he had not changed his clothes in 2 weeks. My wife and I will never go there as long as he is there.
Everything was great they employee was very helpful knew what I wanted and made it happen
It feels weird that the office is a standup podium in an open garage.
Refund my deposit! My account is now overdrawn due to an unfair cleaning fee, you will take money and not return my deposit prior?, will you pay the overdraft fee now as well? very poor customer service, I feel taken advantage of
The truck that I rented was in good condition and clean. The rental attendant was professional and had a good sense of humor. Keep up the good work UHAUL. I will be renting from you in the future.
give me location... Convenient checkout, and co.nvenient check back in
absolutely my best location ever.check your record; i've done a few renting from uhaul
Waited outside while associate finished up with another customer. Cold and windy while waiting outside. A sheltered customer wait area within the facility would greatly improve customer satisfaction with overall experience.