Customer Reviews for Chevron Autolab & Fuel
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Chevron Autolab & Fuel
Jim the Owner and Rocky the uhaul manager are great. I tend to need a uhaul item several times a year and this is the only location that is efficient, friendly and easy to get in and out of.
The location is small and attached to a gass station, but that had no bearing on the service I recevied. As soon as I walked in the door, I was greeted and asked if I needed help with the truck. A gentleman came out, checked the truck, finished my paperwork and emailed me a receipt in about 5-7 minutes. He was very nice and I appreciated going to a business that is proud to support the military and its veterans.
Instead of telling me that I am saving a huge amount of money by paying separately, and renting equipment on the side, just complete the order I checked in with online and not waste an hour of my day. In the end I paid more, truck battery died on me on the way back, rep didn't care, wouldn't refund me any of my money for the inconvenience, the brakes on the 26' truck were warpped, A/C didn't work, overall an EXTREMELY horrible experience.
The service person was all upset about a customer who had made him mad and he talked about nothing but how mad he was and needed a break. He didn't seem to care about my needs just his
The person in charge of U-HAUL was rude when I first approached him. He made me wait while he took out paperwork or something from two trucks that we already parked. He finished, steeped into the gas station\snack store, poured himself a drink, came out, walked into the U-Haul area, cleared the podium from some papers, moved other papers and ONLY THEN did he acknowledge. I would never be back to this location., AND, the truck we rented didn't have its Air Conditioning working. Temperature was over 100 the whole day!
Staff was very helpful and friendly
They gave me great customer service. I was very pleased with them.
The guy was very good & informative, Im sorry I don't have his name, but he was nice thank you again!!
the staff was very polite, they called to tell me that they didn't have the keys to ck the truck in. which I had locked into the cab.
The guy was great so nice!!!!!!
Nothing very friendly atmosphere
I've been renting from uhaul for over 10years. I rate this as my best location ever.
Rocky is very professional and very helpful. Thank you.
Ron's customer service was excellent. He was very knowledgeable of the services and products. I will definitely recommend this location to all of my friend and family.
Took a lot of time to fill out contract, otherwise everything else was OK.
Employee was very helpful. It was a pleasurable and speedy experience.
Rocky...is the best...HE..ROCKS!!!
MY SECOND TIME RENTING, FROM THIS LOCATION, GOOD JOB.
No A/C in truck and truck running poorly
Rocky is very profrssional. I think of Uhaul first, and have had very positive overall experienced with your company, but have to say my business interaction with Rocky has been the best. If he works for Uhaul and believes in your company then I do, too. Best, dedicated, and professional person I've dealt with - as a Uhaul customer. I tell you he is an impressive representative for you! Ten stars on a five star scale :-) Thank you for being there/here when I needed your business, too.
Representative was awesome and helpful
Great location and great service.
Pete was wonderful! We were really well served. He went way above and beyond in serving our needs. We appreciate all he did for us!
The cashier, yet very nice...seems to be overworked, which causes him to be somewhat moody and smartmouth at times. He also is very talkative, which can be extremley annoying...especially when people are already pressed for time and stressed from moving. I would definitely recommend the cashier receives some assistance...this would greatly improve your service.
This location was very sketchy and the service was so slow. The employee was unprofessional and incompetent and the computer he was using was extremely outdated and slow. It took 2 hours to complete the transaction and it ended up being more expensive than I my original reservation estimate.
You guys are very professional and helpful. We will recommend you guys for friends.
Excellent experience, Rocky was able to get the trailer I needed. I will definitely do business at this location again!
Rocky is very friendly and helpful. He always does a great job and keeps us going back to that location. Thumbs up for Rocky
Rocky gave me personalized service that I really appreciated!
Agent was very helpful and nice
When I dropped off the truck I asked the attendant if there was anyway to be compensated for the lost gas and the almost two hours of time i waited for roadside assistance to fix the truck. He said no because I had turned the truck in with the correct amount of gas that he couldn't help me.
Service has been consistent each time I've used this location. Always great service