Customer Reviews for Chevron Autolab & Fuel
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Chevron Autolab & Fuel
Truck was clean but the customer service was the worse I've ever experienced in all my years of moving and being a 20 year veteran of the Army I've moved plenty.
The rental agent was rude upon pick upand delivery. He did not acknowledge our presence and when he did he merely asked if we had a reservation. He wore sunglasses inside the garage and smelled like alcohol when we picked up the trailer. When I returned it, he was rude and smelled like he had not changed his clothes in 2 weeks. My wife and I will never go there as long as he is there.
Everything was great they employee was very helpful knew what I wanted and made it happen
It feels weird that the office is a standup podium in an open garage.
Refund my deposit! My account is now overdrawn due to an unfair cleaning fee, you will take money and not return my deposit prior?, will you pay the overdraft fee now as well? very poor customer service, I feel taken advantage of
The truck that I rented was in good condition and clean. The rental attendant was professional and had a good sense of humor. Keep up the good work UHAUL. I will be renting from you in the future.
give me location... Convenient checkout, and co.nvenient check back in
absolutely my best location ever.check your record; i've done a few renting from uhaul
Waited outside while associate finished up with another customer. Cold and windy while waiting outside. A sheltered customer wait area within the facility would greatly improve customer satisfaction with overall experience.
The customer service was excellent and she was accommodating to my situation.
ROCKY AND CHRISTI WERE EXCEPTIONAL. I HAVE RENTED FROM UHAUL 5 TIMES IN MY LIFE AND THIS ONE WAS THE BEST EXPERIENCE EVER! WILL RECOMEND ANYONE TO THIS LOCATION
In setting up the rental for this truck on the phone, I think it would have been better for the person to suggest looking at the trucks first instead of asking what we were moving and saying that one of your biggest trucks, the 20 footer would be best, which I thought the 20 footer was the biggest, not knowing that there was a 26 footer that we should have had.
Instead we ended up leaving a lot of things behind and giving away a lot where with the bigger one we would have been able to get more of our stuff in. Thanks.
1238 Cedar Creek Ct
Modesto, CA 95355
Excellent service. The rep was courteous and informative. Very pleasant. In and out in a matter of minutes....
The man at this location was GREAT! Very friendly and awesome customer service! I would definitely recommend this location!
The u haul rep was very helpful and fast. will def use uhal again in the future
Rocky is a credit to his profession! Good job Rocky!
Originally, I was scheduled to pick up a truck off of Alabama Ave., in Redlands because it was the nearest location. UHaul operator at that location did call me to make other arrangements.
It would be nice if the credit he mentioned be taken from the bill during the drop off transaction. Or perhaps to receive the credit in writing.
The W. Highland location personnel were very accommodating and empathized with our situation. Very nice people!
So many of your U-Haul locations are hole in the walls. I understand that brings more locations, but they are not always inviting.
The guy who runs the rental was in a piss poor mood last night when I returned the truck because as he quote" I didn't get enough breaks today". He was driving the trucks in the parking lot like a MAD MAN and due to his reckless driving he almost hit my daughter's friend! When he was confronted he gave a dirty look and drove another truck recklessly again! I waited until he left to return my keys to the person inside the store, This guy will cause you all a lawsuit! I will NEVER rent a truck from this location again,
Very quick for check out. Nice guy who helped us out. THANK YOU.