Customer Reviews for Chevron Autolab & Fuel
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Chevron Autolab & Fuel
No improvments at this time.
Good customer service at this location.
Rocky was absolutely amazing and very helpful!! :)
AQUIRE MORE EMPLOYES OR PEOPLE LIKE THIS PERSON.
Rocky pulled it off again. Best uhaul location in the inland empire. Ask for Rocky, he's efficient and know his product. Jim the owner is also very helpful. Remember these guys are busy and don't have time to hear your life story, so keep the talk to the rental only.
first complaint: The guy in charge was more interested in socializing with customer's rather than handling the business at hand. I had to wait over 30 minutes just to be taken care of. Literally made me late!
Second. The truck was handed to me nearly empty. I don't mind putting back the gas I use, but giving customer's a nearly empty truck(empty on gas) is not very professional.!!
Third. Being that he is the only guy attending the U-Haul location he really needs to attend to the business of renting U-Haul equipment. He's also busy taking care of the repair shop. Often times leaving customer unattended to go handle repair shop matters which have nothing to do with renting a U-Haul truck.
I would not recommend this location to my family or friends.
The gentleman that assisted us was terrific! He was extremely friendly and chatty. Didn't make it awkward and quiet like other rental companies like enterprise.
It was not inviting, it took way to long just to return the truck.
Jim the Owner and Rocky the uhaul manager are great. I tend to need a uhaul item several times a year and this is the only location that is efficient, friendly and easy to get in and out of.
The location is small and attached to a gass station, but that had no bearing on the service I recevied. As soon as I walked in the door, I was greeted and asked if I needed help with the truck. A gentleman came out, checked the truck, finished my paperwork and emailed me a receipt in about 5-7 minutes. He was very nice and I appreciated going to a business that is proud to support the military and its veterans.
Instead of telling me that I am saving a huge amount of money by paying separately, and renting equipment on the side, just complete the order I checked in with online and not waste an hour of my day. In the end I paid more, truck battery died on me on the way back, rep didn't care, wouldn't refund me any of my money for the inconvenience, the brakes on the 26' truck were warpped, A/C didn't work, overall an EXTREMELY horrible experience.
The service person was all upset about a customer who had made him mad and he talked about nothing but how mad he was and needed a break. He didn't seem to care about my needs just his
The person in charge of U-HAUL was rude when I first approached him. He made me wait while he took out paperwork or something from two trucks that we already parked. He finished, steeped into the gas station\snack store, poured himself a drink, came out, walked into the U-Haul area, cleared the podium from some papers, moved other papers and ONLY THEN did he acknowledge. I would never be back to this location., AND, the truck we rented didn't have its Air Conditioning working. Temperature was over 100 the whole day!
Staff was very helpful and friendly
They gave me great customer service. I was very pleased with them.
The guy was very good & informative, Im sorry I don't have his name, but he was nice thank you again!!
the staff was very polite, they called to tell me that they didn't have the keys to ck the truck in. which I had locked into the cab.
The guy was great so nice!!!!!!
Nothing very friendly atmosphere
I've been renting from uhaul for over 10years. I rate this as my best location ever.
Rocky is very professional and very helpful. Thank you.
Ron's customer service was excellent. He was very knowledgeable of the services and products. I will definitely recommend this location to all of my friend and family.
Took a lot of time to fill out contract, otherwise everything else was OK.
Employee was very helpful. It was a pleasurable and speedy experience.
Rocky...is the best...HE..ROCKS!!!
MY SECOND TIME RENTING, FROM THIS LOCATION, GOOD JOB.