Have rented several pieces of equipment from this location and always the helpful and knowledgeable staff that gets you checked out and on your way
Robert S
Customer Reviews for Tiller Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
the location was closed on Saturday and Sunday.
johny AI won't use U haul in the future or recommend and U Haul location. The location I rented from online, did not have the equipment on the day I was to pick up, so the afternoon before I was supposed to pickup, I got an email with a new location. New location MUCH further and NOT conveniently located. The return location was closed on Sun and I didn't get it to the return--closest return NOT close--until after the time I had originally picked up the trailer. Ultimately, instead of getting a week, which is what I was expecting, I only got 5 days but paid for 2 extra days INCLUDING EXTRA INSURANCE. I had rented a truck and car hauler last month from U haul and had problems and extra charges.--NEVER AGAIN!!!
Martha PVery easy pick-up and extremely easy return. Loved that the truck was so modern.
Jessica LThe staff was friendly. However, the truck had broken air conditioning, which I didn't know until much later, and too close to moving time to return it. Also, and this is not Tiller's fault, Uhaul changed my pickup location meaning I had to go 15 miles out of the way into an area with much heavier traffic.
Gregory SProvide better rental equipment and verify the gas and mileage properly.
Jim SIf the UHaul site goes down, leave and ask for them to call you back. Waited about an our and then left because we thought it would be a quick fix. Hunter at Tiller Automotive was very nice, but just a bad system with UHaul. Find a way to rent out vehicles when site is down.
Jennifer SCan't say enough about how friendly and helpful these guys were. Seamless trouble free rental.
Everette HGreat personnel! Very efficient and friendly. The equipment was in perfect condition.
PATRICK SWasn’t a big thing but maybe a wash of the vehicle before handing to next customer if possible Over all it was great service wil use again if needed. Thanks
Robert SGreat service, people skills
MANUAL UGreat customer service.
ANDREW SU-Haul changed my location and times several times. It was very frustrating and inconvenient.
Kathy RThe staff was friendly, helpfull, and efficient. In and out quickly.
Daniel BI rented a One Way U-Haul to La Feria. I was given just enough miles to my house at the destination; and U-Haul sent me to return the truck in another town, resulting in excess mileage fees. Is this reasonable?
Jose Aquick professional service. truck was very clean and comfortable. Great on gas!
Lizzette MThey were great!
Alicia TActually I got excellent service from your outlet at 1604 and Braun RD. The bandera location is a bit dirty and inadequate.
Filiberto CHunter was very patient and helpful and got me exactly what I needed and was very respectful. I rate hunter a 4star employee to of the line thank you sir.
michelle dThe place was crowded with vehicles to be fixed so it was hard to figure where to park the uhaul truck. The attendant was helpful. Glad this place was in town. This avoided us having to go across town. 👌
Gabriel FEasy check in and out
Luciana GI notified the uhual personelle of a gas leak. I drive all the way from Colorado to Texas with a gas leak and was not offered anything in return for the inconvenience.
Michelle BNot a thing. Tillers is convenient for me, the people that work there are kind and professional
katherine MI was charged a cleaning fee for an already filthy U-haul . The vehicle had multiple functionality issues like tires needed air and it shook when i drove it. The keys were very hard to acquire as well. The locks are so wore that they stick and take forever to release to get the keys.
Shayla CHunter was professional and personable, he was able to get extra moving blankets and an appliance dolly included, which we’re definitely needed, and I needed a storage unit so will definitely need to move my things back & forth to home/or storage unit, so I highly recommend Tillers as I myself will! use again!
Kim SThe agent was super helpful and friendly. BRAVO! Truck was old, but worked well. Roll-up rear door was pretty stiff - maybe needs some lubrication? Steering was a bit looser than I'd have like it. Otherwise, no issues. A good experience overall.
Paul SLocation was completely muddy since it rained, they should invest in a new parking lot. Other than that staff was nice and helpful.
Aguirre AVery easy and convenient upon the return
ROBERTO GService was just fine the truck was the second worst vehicle I’ve ever drove. The truck had a very bad front end problem that was very uncomfortable to drive as well as concerning for my safety or being stuck on the side of the road. I called with concern and got told that was the last 17 foot truck so I was stuck with it for two days. The head light were almost burnt out they where so dim I couldn’t see very well.
Roy MBe more honest with the price up front. Don’t just have me pay whatever to “ get me out the door “ and then surprise me with an extra $200. I didn’t go one inch further than I told you
JACK SGreat staff, very nice and helpfull.
Carlos GClean all windows and mirrors. Wipe it all down from the inside. Door handles, window handles and seats. Just do some kind of cleaning.
Ricardo CSuper easy check in and check out process. Made our moving day less stressful.
Aaron DNo spots to park good thing guys were there working on a car to assist and allow me to park in automotive area
Jessica NVery good customer service!
Janis BThe staff was 100% friendly and very helpful! I 100% recommend the staff. Very courteous and helpful. The location was not that nice. NO U-Haul sign on the road at all. I used my GPS and it kept telling me to turn on the road to the right. I did this and it took me to a school parking lot, which was very hard to turn around in with a U-Haul connected. I went back to the main road and turned around 3 times. When in the school parking lot, I saw U-Haul trailers so I knew I was close. I went back and forth 3 times. GPS always told me to turn into the wrong street. I finally turned a street later (right) which looked like an auto repair shop. NO U-Haul sign at all. It turns out the U-Hauls I saw where in back of this auto garage and I was finally at the right site. I strongly recommend that a U-Haul sign be posted because I would never have found it had I not seen the U-hauls in the back of the auto garage when I was in the school parking lot. Again, staff was very helpful when I finally turned into the right spot. I was so close from looking up a new site to return the U-Haul.
david bMuch better experience than other locations used over the summer.
Frank BDirections on how to drop off after hours. We got lucky that someone came driving and let us through the gate, but without it we would’ve been stuck parking the Uhaul with trailer outside the gate, blocking half a road. No prior directions were providing to how and where to drop off
Nicolas KThe guys there were soooo nice! They helped me get hitched up to the trailer and made sure all the lights were working. Then when I brought it back they helped me get it all unhitched!
Ashley DNothing. Friendly staff. Ample space to maneuver. Easy check in and out process.
Emily DThe ramp of the 26' U-Haul was broken causing problems with loading/unloading and stowage back under the truck.
Frederick BJose Santos was the person that helped me and had excellent customer service from Jose "joe" Thank you very much will be back to rent
Silvester VWas charged for gas, even though I filled the tank back to where it was when I received the truck. Did not have a check through when returning it, told I'd receive an email. When I received the email, I see the charge, wish I stuck around to confirm its the same as when I picked up. Hoping I can call and contest this charge. Might I recommend having the truck be at a full tank? That way, every customer just has to fill the tank, rather than have to eye the meter and guess about how much gas is needed. After adding gas one time, I saw that it was a little low and did an extra transaction to get it to the appropriate level, only to get charged more.
Eric PClean the vehicles' inside. Don't rent them so filthy.
Celia EWe rent a lot of Uhaul vans and trucks for my business. If the vehicle can be made avaliable at this location I will rent from here every time. We had started renting more from other companies because of bad experiences locally but our experience here was excellent. I can't say enough good about them, even though there was a national technical outage during our pickup time they did their best to make our check out as quick as possible. This is a car repair place and they were so amazing I am going to start taking my vehicles there for repairs.
JASON PThis was such a life saver for us! Our movers cancelled day off, and we were left scrambling! The moving service we received through U-Haul and the quality of the equipment was excellent! Will be using this location again.
Connie BNotice to renters: this location is open M-F only with a closed gate after hours.
KYLE EThe guys were helpful. Would definitely recommend
MICHEAL TThese guys were efficient and friendly. Made the rental process very easy. I will definitely rent from them again.
Andres GWhen I arrive vehicle was unlocked,Utility Dolly (Hand truck) didn't have the strap (seal), steering wheel need to be check vehicle may need alignment. Other than that renting process was different,convenience.
Yordelis SDidn’t have all requested equipment. All parking spots full and had no place to park when we returned the truck. Originally truck was parked in muddy water and shoes got drenched, had to use a packing blanket to clean off.
Ronda MChecking out the truck at Tiller Auto was very efficient and staff was friendly. However, WARNING DO NOT ADD U-haul's hire labor add-on during the on-line rental process. The mover help did NOT show up or return phone calls. I was stranded at my storage unit with no help. U-Haul help line was no help and didn't care.
sonja lNothing- site personnel were friendly, efficient, and helpful.
Ed DTiller automotive was absolutely a pleasure to do business with would highly recommend for your Uhaul needs!
Brad T