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Steve B
Customer Reviews for City Suburban Auto Service Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
excellent customer service at this location!
Melanie RFriendly
Nelson RLooking to rent from here again in the future. Hopefully Uhaul themselves fixes their checkin/checkout part of their website. Called the renter and Neil answered immediately and resolved my issue.
Joseph Ball was good
Edwin CI didn't like the service, I took the car for half a tank, the dose was adjusted to more than half, and no one said a word
Stepan PDoing great
John LNeal at city suburban couldn't have been more accommodating I would definitely rent a U-Haul at this location .
Len AWe’ll see what ends up being the church then I’ll let you know if I’m happy or sad
Thomas SThe physical location was great — easy to access and do a digital pickup. The website, though, was a major hassle with very slow loading and lots of errors. Also note that the location closes pretty early, so using a digital drop off (with the difficult website) is necessary to avoid fees. Hopefully Uhaul gets the website fixed up soon! Otherwise this location was great.
Jill KSunil was great to work with. Great service. thanks.
Rollinson RI originally reserved the truck at a different location. I reserved for an 8am pickup which was confirmed. When I arrived there I was told by the gas station attendant that the U-Haul manager does not arrive until 9am. That was disappointing. I called U-Haul at an 800 number and was helped immediately by an agent that transferred my reservation to City Suburban.
Kevin SNone
DAVID KThe back of the vehicle had A LOT of leaves inside. I could not get out friom where it was parked until another vehicle was moved. Although I had signed up for U-Haul.com earlier, I had to once again take photos of my liscense when picking up the vehicle. Although I was finally able to check the vehicle in after hours for the first time, I don't appreciate having to take as many pictures of the vehicle, it's status, location to complete the process. Mileage and fuel capacity, I understand. The rest of the process was PAINFUL!!! And $1.49 / mile, you should be ashamed of yourselves!!!!!!!!!! If the company I work with did not use U-Haul, I would not use them again.
Christopher TWhen I scheduled the rental I did not see any indication it would be a remote pick up. I suspect there may have been language about this but if there was it was not highlighted. Better communication is needed. Also the padlock that held the rental key was very fussy, and it was apparent when I called this is a common thing. Had me panicking for a hot second. Either communicate about that or find a better option? The van was very clean and ran well, and the rest of the process was user friendly. Thank you!
Elizabeth EWonderful location , actually best I ever driven with clean and not raggedy !!!
SHAUNTAE REveryone is so helpful and friendly. I can’t think of anything!
Jason Bvery accommodating. 5 stars. i'll be back next year for sure. would like to set up a corporate account if possible.
Craig LEverything went smooth. I was in and out with picking up and dropping off
Rudy RNothing! Friendly and easy.
SEAN MQuick, knowledgeable, efficient and affordable.
Sinisa PExcellent customer service and explanation of items and potential charges. Only complaint is that app didn't work to check in even while standing in the location.
Marikay OVery nice service, easy , good location, no headache, thank you
jacek kThank you for your service
ANDRE NThe rental process and return both went smoothly. The cargo van we rented was quite new, comfortable, easy to drive, and very clean. The location is convenient.
JOHN SJust fantastic customer service
Anthony RHad alot of complications using the app on the phone when returning the truck wouldn't accept the pictures after trying for half an hr
Melissa LI’ve already recommended several times to friends easy location, great customer service, and great rates!
JENNIFER LThe loading space in the van had broken glass, a hammer and some trash. We took the van anyway. Everything else was fine.
CARLOTTA EFriendly with good job
OLUWAFEMI AIt was a seamless experience
DONVI BFriendly, good job and reliable.
OLUWAFEMI AVery helpful owner and process. Had to rent and then change reservation for a van & truck on the fly and they helped make the process easier!
JENNIFER LBe cleaner and have a lock and extra keys
William LWe had to drive 30 minutes to pick up the equipment. U Haul does not know how to coordinate its' reservations with their equipment.
TOM AMake the return easier
JOSEPH RThe best
SLAWOMIR LI waited 20 minutes for someone to help me. Train the others on the uhaul reservation system so customers aren't stuck waiting for the knowledgeable one to return to the office.
Bryan UI was overcharged based on the mileage that was logged inaccurately. The issue has yet to be resolved.
Ben GEasy dropoff. No issues.
Umid KVery easy return process. No issues.
Umid K