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David H
Customer Reviews for Claiborne Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All good
BRENDA EThe drop off was an Ace Hardware. So did know the people there and have rented local use u-haul trailers from them in the past. So I would use them again if I needed a trailer or truck.
Fred CThe pick up and location was fine. I had problems with the equipment. I wasn't able to complete my mission because of the equipment and they didn't help me. I was inconvenience for about seven hours and wasn't able to complete my mission.
Charles DDropped off units to them in the past and have always been very helpful and friendly. A+++
Dale DSeems that the employees need to be better educated on auto haulers the questions ask are so oxymoron. Common sense alludes who ever came up with the standards
WILLIAM HClean the cab of the trucks out
Jemarkus SGreat customer service!
KATINA MI didn’t like that I had to travel to get one instead of from the pick up location.
JaKyla JThe inside of the truck was very dirty. We had to sweep it out before we were able to use it.
Willie Mcontinue do a good job
johnny hNeed equipment that work properly. I try to rent a uhaul enclosed trailer but the door wouldn't go down. I'm a woman so if it don't work . I cant make it work. So I rental a size down . And it didnt fit the item I need to pick up so I has to pick up a enclosed trailer and has to pay one way fee
coleeta JImproving the pick up reservation… my reservation had one location to pick up an when I arrived I was told that my reservation was at another location 30 miles further than I was expecting to drive
Catrina DThis was a horrible experience. I will never use them again . The truck was nasty smelled like cat and dog. Bra and stank panties and socks left in the truck .
Kiara TNOT GIVE SHORT ANSWERS!
JANNIE WBetter tie down strap access...was unable to get straps through tiny space provided.
Everett MU-Haul in a whole is horrible. From contacting you 24 - 48 hours before your rental to tell you your vehicle is 65 miles away from you. You come out of pocket for the fuel to back haul to your house. The pick up location wasn’t knowledgeable at all. Was given the wrong trailer ( ID # was incorrect ) Trailer lights weren’t plugged in when I inspected it before leaving ( video proof ) along with 2 tires that were shot. Truck wasn’t swept out and the interior light just hanging. I will definitely use Penske or budget from here on out.
Jacob GToo far south, there are closer locations
Steve BThe gentleman who helped me was courteous and explained everything thoroughly.
Carolyn CSmall town store Helpful and polite
DON TGreat product and customer service
Kenneth MI tried renting a uhaul for two weeks and finally was able to get one an hour away and then had to go to a whole different state for the auto transport. The run around I received was ridiculous. The uhaul when picked up was muddy and disgusting. I not only had to travel hours out of my way, but also had to clean the uhaul before I could even load it. Also when dropping off I had to go 45 mins out of my way at the last minute when I was told I could go to the one by my house in FL. The overall experience was ridiculous and next time I will just take a truck and trailer myself and make multiple trips if I have to. I will NEVER rent from uhaul again.
Kendall PNothing at all the workers was very helpful but the uhaul was not clean at all .I will go back just to clean out it after each person that get it...
shenitha dNo improvement needed. Pickup/return was easy and staff was courteous.
Brian FThe business was closed so I returned the truck via the app which was very easy to do.
Joinisha WDon’t make them drive an extra 30 miles to pick up a truck ordered for Vicksburg ms
Alys MGreat service. Customer service at the drop off location was very helpful and pleasant. Keep up the great work!!
Nicole DEverything was good.
linda sI was double charged.
Evan DSpent an hour trying to pick up because information was not given correctly. I was being over charged. When I went to drop off, I had to spend $35 extra on gas because I was told it was supposed to be where it was given, but I was given the wrong truck and the wrong gas/mileage. Horrible experience
destanie cnothing
DAVID HVERY NICE PEOPLE
Lachardran AThe Man in Poet Gibson Ms we got truck from didn’t do walk around I didn’t know we had to do one an the truck was damage. So now we turn truck in an they want to charge 700 dollars. Don’t do business with this man or company in Port Gibson
WILLIAM SRented uhaul at 12:30 pm on Saturday. Arrived ved at drop off at 12:35 pm on Monday drip off location said it was due back at 12:00 so they charged an extra 40.00 for additional day and 16.00 additional for a additional day if insurance. They told me even though I had another day being charged for that there were not additional miles allowed. So I was charged 66.00 more for 5 minutes. I have used uhaul 26 times since 1987 I will not ever use or recommend them extremely disappointed
bryan dI don't know because my experience went well.
pearl wThe man was very helpful and friendly.
shelia wNothing at all for me.
Tony MThe rental software had bug and cost the dealer and me about an hour.
Robert BGreat and convenient
Korey MWe had reserved a truck about a month prior to Saturday the 11th. We had to go to port Gibson about an hour from Jackson, MS. That was going to be inconvenient for pick up on Saturday but Andrea in scheduling endured my irritation and accommodated us by moving our pick up day to the Friday the 10th for pick up in Port Gibson! Worked out even better for us and for that we are so appreciative.
Anne PI had to drive an extra 91 miles to pick up my trailer on pick up day. Nobody call me to tell me until I got there.
Puckett CMake reservations actual reservations and don’t call the day before pick up to tell someone there is no equipment available for them. The pick up and drop off locations were fine. However, it seems that when you place a reservation for a truck, your not actually reserving something! It took hours of calls and driving to get a vehicle that I thought was all reserved. Very dissatisfied with that part of the U-Haul process and very unhappy about it. I may not use U-Haul for my future needs.
Anne MFaster service. Have all equipment that was purchased.
Nate DThis location had great customer service, they were polite and helped get us on the road.
Amber R