Very friendly
MIcheal E
Customer Reviews for Classic Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Had to drop off the equipment with no one there. It's an outside area I had a problem with the Internet so I had to go back the next day in order to do the proper return procedures. The gentleman was on vacation, I was not notified so it may be a little nervous just leaving it there. I was able to reach him by phone and then follow the return online procedure.
Kim HApple maps sent me to wrong location. Google Maps sent me to the wrong location. Uhaul location services were not working. Certain rural drop-off locations lack internet or wifi service. Luckily we spotted the lot yard with miscellaneous equipment and one having a sticker "classic sales uhaul". Upon driving around the lot, saw another truck with a classic sales sticker and finally the storage facility building with a classic sales banner which was blocked from view by a van parked in front of it. I tried knocking on the office, but there was no answer. There is a uhaul dropbox on the outside of the fence, which confirmed it was the right location. You may need to google "Classic Sales" and the address using different methods in order to get the correct location. The lot is south right off the highway, on Y, between the highway and old US 40. I simply found a spot in the yard around the fence and dropped off my trailer.
Chris SThe guy wasn’t there, we couldn’t find the location as there was no signage… my husband called and he answered saying he was at another location and could t be there and to just drop the trailer. After my husband found it, he dropped the trailer and left. Then got home and realized he needed to check it out at the location. My husband called the guy and he said yeah you needed to do that when you were there, it’s fine though they will just charge you a fee. No way will we be paying that fee. That’s a joke I hope.
Colin MFirst poor experience I've had with U-Haul. Declined your insurance, he added it to my bill (after I asked him not to 3x) any way. Then would not take it off after. He told me to contact customer service, they were no help. After 40 minutes it may be straightened out. I do not have my receipt yet.
Gerald SThis Uhaul rep is the best I have met. Experienced and helped me check my rental in as I am not smart phone savvy. He is the Best. Nice location, too.
Mark Pnice old guy, but really funky drop off place
Charles SThe person on the phone was rude. We had to check the truck in ourselves and we are elderly and not used to the internet. Uhaul makes this impossible to navigate where they can rip people off. I will never use Uhaul again!!!! And I will tell everyone I meet to never use them. Uhaul is a disgrace with customer service and how they go about doing business. I hate Uhaul!!!
PAMELA BThe drop off process is very confusing. Being that it is purely an online customer responsibility, I would highly suggest that the drop off process be reviewed with the customer at the pickup location. Thankful that we had a very kind and patient gentlemen keep us at ease as we spent 20+ minutes trying to figure it out.
Sharon TWe were overcharged for mileage. We were charged for over 200 miles when we drove it less than 100.
Matthew MYou can not promised us a pick up of three miles from our house and then the day before call and say the truck is 40 miles away, take it or leave it! We booked this truck 2 months out and had more problems then I would have ever thought..... you're not in the system, we don't have your reservation, that's not the price, who quoted you that, well this is a price now , it's only sixty five more dollars , you picked the wrong time to move everyone's moving now, your truck is not three miles away, your truck is 40 miles away ( that's 80 Mi round trip) take it or leave it! We lost 3 hours of moving time, $20 in extra gas , and $45 in labor "driving time" because of having to go and get this truck. The gentleman was nice where we went and got the truck but two rottweilers ran out and acted like they were going to bite me. My driver's wouldn't even get out of the car. And when I talk to people on the phone they acted like "it's your problem" do you want the truck! I did call a regional office in St Louis, she was very nice but again nothing could be done. We gave U-Haul 2 months notice and this was the appreciation. Pretty sure we'll never use again unless desperate.
shirley mLocated on the outskirts of town, the nature of this business is not one of "aesthetics" but clearly a pick-up/drop off point. That being said, the gentleman in attendance was very efficient and pleasant to work with, clearly a plus for any U-Haul customer.
Patty Eeverything was good no issues
dale mHard to find office. They need a better sign.
Hubert HFred was friendly and helpful. He even called twice after the drop off to verify information and offer suggestions for future use.
Debbie EHave the requested truck delivered to the location where I want to pick up instead of sending me to a town 20 miles away to pick it up myself.
Raymond HTruck was clean and ready to go. Fred was awesome, recommended a great local restaurant too.
Christopher BI made reservations over a month before pickup, at a location much closer but had to drive 50 miles to pickup this trailer because you had no other. A 40.00 insurance fee, he said put on bill automatically. Also the moving pads smelled like cat pee...??? Not a good experience
Kurt LFred was a great help. I would recommend everyone to use his services.
kenneth wFred was great with the handling of my needs.
jerry bOffice was unbelievably dirty. Equipment stock very limited.
Bill RVery quick service. Great rate and met the needs of the job.
BRIAN HFred was amazing! We needed a truck during a flood, it was after 6pm on a Sunday. He was the only place open to help. We saved our stuff because of Fred.
anita rVery professional and Excellent hometown business.
Thomas CThis was not the location I agreed to drop off the truck and blankets. I was supposed to drop them off at the Colonial Inn at High Hill, MO. When I got there, the motel manager told me I could not drop the truck there since he was closing the motel. Yet there was a U-Haul truck and trailer sitting on his lot. He told me I had to take the truck to a drop point in Jonesburg, MO, some miles away, also using my miles and gas. Fortunately the gentleman at this location was understanding. He was the only bright spot in my dealings with U-Haul. In no way can I recommend U-Haul to anyone and will look to another company next time.
Brian GLocation was closed when I returned the truck at 5:00. left everything in drop-box
DAVID RWe had a very good experience.
ken mClosed early on Saturday. Had to do after hours drop off. TERRIBLE EXPERIENCE WITH UHAUL!
JoeRyan Aagent was friendly and helpful, but I don't think it's a good idea to let the guard dogs run loose. they weren't mean, but they jump on you and lick you and jump on you're vehicle which gets you dirty and smelling like dog and could get scratchs in the finish on you're vehicle.
michael wSomeone needs to call me. Not only was i physically threatened and racially discrinated against when the truck caught a flat tire uhaul and the vendor asked and had me wait 4 hrs to get it changed.
Alan JWhen I reserved this trailer, I originally wanted to rent it from 4pm to 4pm. Because the location was closed after 2pm on Sunday, I was forced to pick it up earlier than I needed. When I discussed this with the representative at U-Haul, I was told that the location was somewhat flexible and I would not be charged for a second day if I was a little late. If 46 minutes does not constitute as being a little late, ten I guess I will have to reconsider using U-Haul in the future. Bottom line, don't make statements you don't intend on honoring! Robert Baldwin
Robert BWe needed to keep the truck for an extra day and the staff was very friendly and accommodating. When I called to ask what the additional charge would be we were told an extra day fee and fee for our insurance. Instead we were charged over $100 an extra mileage and a $25 cleaning fee which we had no knowledge of. This was not the fault of the location but when I emailed UHaul top inquire, I never received an answer.
Christina Ti was charged an extra day, and billed for 5 gallons of gas that was never used. fraud.
Jessica SMy only dislike is when I rent the trucks I have to have them back within a 24 hour window or get charged for two days. Even if it is 24.5 hours the charge is for two days. Lighten up!
TAMARA BI was upset they changed the location. I didn't have a problem with them asking us to drop something off but I thought they should have discounted us for dropping something off for them because it was a extra trip to stl extra gas extra time extra milage on our vehicle and out of our day. But other then that it was great service. The location pick up was hard because we got lost for 45 min because we didn't know the area and map quest gave us wrong directions. But customer service and all employees were very nice and helpful. We will use uhaul in the future thank you.
TIFFANY PNothing. Everything was great.
DAVID BProvide lock
HAL BThe retailer was extremely un professional and when I called u haul about damaged tires on the trailer they sent the same retailer who I told then was extremely hostile towards me out to fix it. He also brought his violent junkyard dog with him who tried to attack a family member and my three dogs.
TYLER GHe was very helpful and willing to meet our needs 100%. Very happy. Thank you
TINA SRepair the truck's transmission so it shifts from 2nd to 3rd gear easily.
JAMES WThe place looked abandoned and nobody there to check you in.plus they try to charge you for cleaning the truck when it's cleaner than when you pick it up and try to charge you for more gas than what was in the tank.oh and take pics before you drive the truck odometer gas tank and any existing damage or you will pay for it
howard wI would recommend someone who had at least a small understanding of customer service. The address isn't correct and when I called for directions the man was extremely rude and was zero help. By far the worst experience I have ever had when dealing with U haul. Then they over charged me for gas. Absolutely terrible experience.
KATHLEEN GSmall shop owner was unable to be at location for drop off but he was accessible by phone. Owner returned my phone message promptly verifying trailer return.
Randall GThe gentleman that checked in the truck was very nice. Apparently he wasn't feeling well and went to the hospital immediately after taking my paperwork. He accidently transposed the mileage numbers from what should have been 123796 but he recorded as 123976. I believe he has reported the mistake. I called U-Haul to review. Poor man spent Christmas in the hospital. Prayers for a quick recovery. Also kuddos to Stacey Trailer U-Haul Customer Service Rep. She went above and beyond on this busy day to help.
Lisa WCan not even believe that Is a buisness!
clinton kwe got overcharged for gas and mileage and was charged 114 that we werent expecting--called to complain and they said someone would contact us --NEVER happened--BAD BAD SERVICE
TRACEY TFred was one of the most friendly people I have ever met in my life. He assisted me for several hours in the middle of the night to get me back on the road and home to my family. It's hard to imagine how the night would have transpired without having him assisting me in a time of need.
Kevin PThank you so much for helping me get hooked up with a trailer for the weekend, I was beginning to despair before customer service found the trailer that fit my needs. Every part of the transaction was smooth. Thank you again.
Merliee BI was extremely disappointed that I had to return the truck to the same location, which doubled my mileage, instead of dropping off the truck at a location nearer to the address I was moving to. Not only would I not recommend this location to a friend, I would not even recommend U-Haul to a friend. I would pay more money to another company just because I was greatly disappointed with what I consider poor customer service from your company.
Kelly STrain all employees on UHaul check in/out methods. The owner/operator left to go to an auction, and the gentlemen that were left had no idea how to get my UHaul checked out. Lastly, the place was hard to find and not well kept up.
NICHOLAS OPerhaps include a dolli with the truck.
PEGGY KThe man that helped me was great! He went above what was expected! Will definitely rent from them again! Thanks, Jessica Grotpeter
JESSICA GClean the cab. It was trashed, the steering wheel was sticky with dried soda , which was also spilled and dried on the door, the door handle and floor. The floor was covered with chips and other snack food droppings on the floor. There was only 1/4 tank of gas in it when I received it, so I had to take the time to fill it up. Don't pick up the cat and throw it across the room when it gets on your work space. Don't allow the customer to be greeted by a Rottweiler (although the dog was docile, it was an adrenaline rush when the door opened. Don't smoke in the office which was so thick it made me gag and my wife couldn't even stand to wait with me for the check in process. The attendant was cordial, but I would tell others to avoid this location if possible.
DOUG FEasier and more convenient than I thought.
tim hCan take back at any time. Very convenient. Thank you.
STEVE DVery convenient for us. Thank you.
STEVE DThey did not have the light assembly needed to haul the trailer. Had to go to Wal-Mart to purchase, then return (about an hour). Then was charged the regular rate for a 5x8 instead of the agreed upon rate for the 4x8 (since it was not available). However, I did promptly receive a refund when I saw the error.
JERRY BWell let's start by talking about the call my wife made to resever the truck . A man by the name Tim laughed at my. Wife and told her she had some balls asking for a truck at cheap rate . Why she still renting the truck I don't know . So then we get the truck and its not the biggest like we were told so we paid 139 for a truck that only did half of what we needed . Thank god for friends with trucks because uhaul just. Doesn't cut it . Even the drop off was screwed up we had a uhaul place right across the street but we had to go 15 min out of our way .
DANIELLE SMy car I wanted wouldn't fit on the dolly. Be sure that the car is appropriate for the dolly you are renting so you don't end up driving two cars 12 hours.
JUSTIN Cwhen you register it at one place it shouldn't make you pick up the truck in another place that is 40 min. out of your way and make you pay extra miles.
Nicole H