Customer Reviews for Cliffs Auto Service Center
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Cliffs Auto Service Center
Keep doing what you're doing!
The mileage calculated by your system was incorrect. It was way off. Had I not caught it, it would have overcharged me $55.00.
First trailer had a flat tire. Second trailer's straps were TOO SHORT, and didn't reach over tires. Received truck with 1/4 tank of gas, yet was told I had to leave it with 1/2 tank of gas (cost $90). Battery in truck died, completely, after a staggering 3 mile drive. Had to wait for roadside assistance
A sleepy spot in the road .Reflected by the general attitude of the staff. Hey hurry up and take your time.
The location was closed on Sunday, during dropoff. I reversed the trailer into a parking space for drop off and noticed no wheel chocks in the vicinity. Later that day I drove by the location and noticed that the trailer had rolled a few feet. Rain was a factor.
Glen was one of the worst salesmen ive ever experienced! He seemed unexperienced, like he'd been on the job for only a few days. I had to give him the new address over 4 times, to arrive in AR to complete chaos from Glen's mismanagment! Worst experience ever! Thank God for Robert, the regional mgr in Ft Worth for helping us getting the problem resolved, or I would've never used U-Haul again! For the record, problems caused by an inept employee are NOT easy when you're moving cross state! & Sorry didn't come close to cutting it!!! Then, when we arrived in AR & contacted Cliff's Auto concerning where to drop the trailer off, They were Rude, Unhelpful, & Seemed to be trying to cover their tracks.
Courteous people at this store!
The headlights on it were not good, it was hard driving at night.
The vehicle had high miles but did not handle well above 50 mph. I did not feel it was safe to take on the Interstate so I had to take back roads to my destination. It would not have been acceptable for a cross country move.