Customer Reviews for Lube It
(U-Haul Neighborhood Dealer)

Rating:

1.0

The ppl who works there are very lazy.. not welling to do their work. They are very rude I will never go back there for any service at all. They give you wrong information.. they don't wanna do anything to help you.. very very bad experience.. and thank you for your customer service general phone number

Rating:

3.0

The app did not work and it took me an hour on the phone to get help. I had two workers with me being paid by the hour. Need faster response from phone support for weekends and after office hours.

Rating:

3.0

It was a rainy day, the app didn't work and the van leaked from above the rear view mirror. Water was everywhere

Rating:

4.0

Melvin did an excellent job showing how to use features of truck… courteous

Rating:

5.0

I think it's a good experience no complaints

Rating:

2.0

No lighting in the parking space makes return process more difficult then it should be.

Rating:

5.0

Very good customer service

Rating:

5.0

Excellent service as well!

Rating:

2.0

Trucks not maintained. Staff not helpful

Rating:

4.0

The check in and check out process was very easy. The employees were pleasant and helpful.

Rating:

5.0

👍

Rating:

2.0

Always an issue at this location. This time after making me wait to check the truck when I returned, they told me everYthing was good and a receipt would be emailed to me. When I received the email later that evening they had charged me $8.50 for 2 gallons of gas. If they would have told me that after I waited, I would gave shown them the receipt for the $10 and 2.5 gallons I had just put in the truck. I ONLY WENT 12 MILES!! No way that truck gets 3 miles to the gallon. So had the spend more time on the phone with Uhaul customer service to get a refund. Rep was fantastic. This location is always doing things like this and the trucks are not maintained. This truck had something wrong with transmission slipping. I told the worker when I returned it. Their customer service is AWFUL! Using another location today but sadly this one is the most convenient for me.

Rating:

1.0

A terrible experience. I reserved a dolly. Was told the day before that there was no dolley available. I had been at home depot earlier. Had I known, i would have bought one. Also, the check-in procedure was ridiculus. Why could my identity not have been verified prior to me riding a bike 40 minutes to get to the uhaul rental. Why would i have a passport, lease, etc with me at the uhaul to confirm identity? Also, I was charged for moving pads and a hand-truck, neither of which I asked for.

Rating:

5.0

- To access your place, Google Maps shows a wrong route. - With a bigger add of “U HAUL” in the building, visible from Gallows Rd, would be much better Gracias por su excelente servicio

Rating:

2.0

I go there because of location only. Customer service is awful. Twice they have said my acct is red flagged with no explanation and refuse to release a truck to me unless I contact customer service. Mobile pick up is non existent there. Getting a truck takes way too long. Trucks not well maintained and are not cleaned.

Rating:

1.0

I had a number of issues with this location. The truck was in poor operating condition. The shifter is incredibly loose, and the windshield wipers need to be replaced, which was quite dangerous given the amount of rain that we had during the rental. Additionally, I had ordered an appliance dolly as part of my rental I drove to my location and then realized that the employee never added the rental to my truck so I had to spend more money for procuring a dolly from Lowe’s. When trying to express my disappointment and frustration for the situation, the employee told me that the only thing that I can do was to drive back 50 miles that I would’ve been charged for to pick up the dolly and then drive back to my destination. This is completely unacceptable, and they should be empowered to come up with a solution that would remedy his oversight.

Rating:

2.0

You need to make your cancelation policy much more apparent. I lost hours of moving time because I was unaware that my reservation would be canceled if I was late.

Rating:

1.0

Took multiple calls to receive my deposit

Rating:

5.0

Thank you Uhaul 😊

Rating:

3.0

The process of checking in and checking out just takes too long.

Rating:

1.0

The worst experience possible. Nothing was clear with check in and it took forever on the app. The truck was filthy and disgusting and filled with trash. Lastly the check out experience was extremely unclear and I was wrongly over charges on my credit card.

Rating:

2.0

Truck drove terrible Check in was awful. They acted like my account was red flagged. I Called Uhaul customer service and they said it was not. They Finally rented me the truck that I had a reservation for but rebooked my reservation manually. When I came back to check out I realized she had rebooked it wrong wanting to charge me $28 for the Safe move Plus. I always get the $14 insurance not Plus. They also made me stay while they checked me out. I was there for over 30 minutes. Both times. Awful! They did not know what they were doing. And the truck had something wrong with the transmission, air conditioning, and brakes. Luckily I did not have to go far. Inside was muddy too.

Rating:

5.0

truck was pretty gross inside and smelled like smoke. Maybe put in an air freshener!

Rating:

2.0

Very dirty not helpful

Rating:

4.0

When I arrived to pick up the vehicle, there was nobody to help me. I waited for 10 minutes, then went to the work area. The person working seemed annoyed and pointed at me to go back to the office and continue waiting for him. No apology for the delay, and he seemed irritated that I was there to begin with. Dropping off the vehicle was a better experience. The young lady was polite and communicated everything clearly and kindly.

Rating:

5.0

Good customer service, plenty of rental trucks available, and reasonable business hours 9am-5pm.

Rating:

5.0

Uhaul guys were good and friendly

Rating:

1.0

The van was not setup when I arrived at scheduled time. I had to call service line to find a van. I ordered and was charged for a dolly but none was in the van. Was late for furniture pickup and had to find a dolly elsewhere.

Rating:

3.0

A Clean Uhaul truck, at least half full gasoline, oil changed and milage proper to use around the town, free milage for residents in town/state.

Rating:

1.0

Educate employees and rent a clean vehicle's

Rating:

5.0

Great service

Rating:

1.0

I was unable to get anyone at the location on he phone to answer questions , I was repeatedly told the ‘u-haul person’ was not in and at no point during the entire business day were they ever available. My return was marked back later than received and I’ve been billed for way more milage than we used leading me to wonder what occurred during the gap after I returned it. Likely to file a chargeback with my credit card due to this experienced

Rating:

5.0

The link expired before I could report small nicks on the front plastic when I picked up the vehicle and there was no convenient way to report the nicks afterward. I took a photo. Otherwise, stress free rental experience. Nice new van.

Rating:

5.0

Location communicated clearly and was both friendly and efficient.

Rating:

4.0

Make the pick-up process go quicker. The two people at the counter were very nice and knowledgeable but their computer program was running so slowly.

Rating:

5.0

check the auto before start