Very friendly service. Appreciate them sticking around for me to pick trailer up
Jon C
Customer Reviews for Colonial Laundromat & Dry Cleaner
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
good
Kent JThank you give me good serve’s
Selam BGreat people, very helpful and always smiling !!!
Nathan HI really do not have any improvement notes. Staff were very kind and helpful. I was given assistance hitching and unhitching the trailer. Both the person who checked me in and the one who assisted with hitching were very friendly. Great rate!
Thomas BSOMEONE RENTED A TRUCK USING MY INFORMATION AND NO ONE HAS FOLLOWED UP WITH ME
Christina YI was incredibly disappointed with UHaul after renting a trailer in Sioux Falls and when I arrived they said I had to drive an hour away to pick it up. TERRIBLE SERVICE!! Angle in Worthington was super nice and helpful but I had 2 bad tires on the trailer and needed road side assistance.
Lydia HIt was a pleasant, perfect experience - Great location - friendly
Harris BCustomer service was very good. Fast and friendly
Daophonh MMake sure the truck isn’t stuck
Tim CThere was a little confusion at first but we cleared that up and everything else was good to go!
Mike TGreat experience. The u-haul people were very friendly and accomodating.
RANDY NVery helpful and friendly.
Eric CLa calidad del servicio excelente gracias
JOSE RThe horn did not work when I picked up the truck. I appreciated all of the room in the truck. The trailer was hooked to the truck which was great. I really appreciated that. Angel was super friendly and answered all my questions.
Sandy JShe just told me where to unhook the u hall. She didn't have me sign anything or an inspection wile I was still there. It says I got a refund in my ticket I never got a refund!!!!
NORMAN BFriendly staff and understanding.
Sundra XMy experience was good, thank you and god bless
David KVery easy and quick drop off
Karin PVery friendly and easy/comfortable to do business with! This was the first time I had ever rented a Uhaul and would definitely recommend it if you are ever in need!
Amanda TDid not have a jackstand around to lift trailer off of truck hitch. Told me "you'll be fine...you can do it". Not helpful at all and no consideration. This is a health and safety hazard for customers and this location could/should be liable for chiropractic treatment due to this hazard.
AUSTIN WBack of truck was not swept out. A couple of dollies from the previous user were left in the back of the truck. So it's obvious they never checked the truck between customers. Their printer was broken - and they hadn't seemed eager to replace it - so my copy of the rental agreement was a picture of their computer screen with my cell phone - and I really needed a printed copy for records, but didn't/couldn't get one...
Matthew SI was given a return location on my service agreement with your company. When I arrived on the due date to return the vehicle I was REFUSED and therefore had to take it to Sioux Falls S.D. and then I was charged an extra $150 dollars extra because it was now late. That was a very crappy deal. Will not consider using your company again.
agron bThe gal who helped me was extremely helpful and friendly. So was the guy who hooked up the trailer. My only wish is there was more availability closer to where i live, I drove over an hour and 15 minutes to get a trailer to rent. :(
Trista EAirbag sign was on upon pick up, I noticed after reaching home. I called the store and person who answered the phone said it will go off once you drive on highway. It doesn’t turn on at low speed. I drove next day on highway for the move however it stayed on the whole time. This is a safety issue and they cannot make up stuff like this. Also I reserved 10 ft truck but they did not have so they gave me 15 ft truck at same price. The problem is it is difficult to drive and navigate big truck in a busy metro city. The truck used to make few weird noises, but did not break down.
Keyurkumar SAwesome customer service, good people.
Michael RThey were nice and respectfull
GREGORY GIt was fine to pick up. Staff was helpful
Sarah EThey did not give me my $100 deposit back and lied to me about it! I want my money back or will be suing.
Tammy SThe drop off went super smooth
Elwin AThe Woman that helped us at the Worthington office her name is Angel she was extraordinary, very nice, very polite and very helpful. I'd recommend this place to anyone
Mary TI had to drive 80 miles round trip to pick up a trailer I reserved in advance, 1 mile away.
Daniel BThey were great!
Steve VHave sign inside Laundromat so you know where to check in
David PToo expensive
George IWas very friendly, quick, helped hook up trailer and made sure all lights worked
lynette wget some new trucks
John AIt was after hours so there was no contact.
Sally AWas told when I picked up unit that I could check to see if my auto insurance would cover me, and if not I could add the insurance the next day. Called to add the insurance the next morning and was told no.
Tim PPrinting of documents went wrong, had to be done on a second printer with low ink.
Lourens BHelpful and accommodating.
Robert LIt is located within a Laundromat so on a Sunday was quite busy, but it still worked alright. No complaints.
Jim SThe drop-off site was not open. We just parked the truck, snapped a picture of the mileage and gas tank dials and also one showing the cart was in the clean back end box and put keys in the drop box. The place where we parked (by the other truck) was off the solid parking lot and muddy, but not a big deal I guess.
rae mLot of snow covering the trailer didn't cleaned out the snow.
Tom SI did not place the order that says the confirmation is 22086058, and I've been plagued with emails. take mcarlson@umn.edu off your mailing list.
Mark C