Although my location was changed the day of pick up from Hendersonville, NC to Columbus, NC, the owner operator at Columbus (Randy Brevard) was very helpful and accommodating with my rental reservation. Overall, a satisfactory experience…
George Erck
Customer Reviews for Columbus Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The scheduling/reservation process is horrible. times and locations are inaccurate at best. locations closed on scheduled pick up/ drop off..all generated by U Haul. My final , thank God, pick up location was a 90 mile round trip from the original reservation point AND THEY WERE NOT OPEN ON SATURDAY which was one main search criteria I used in making reservations. Actual in person customer service at both pick up and drop off was impeccable. Will not EVER use U Haul again. Period.
BRADLEY SMITHNothing, Truck was great, rental rate was great, everything worked perfectly! Thanks
Tom MilazzoVery friendly and helpful.
Ralph OwensThere was dirt and broken glass in the back of the truck and none of the equipment I had paid for (2 hand trucks and moving blankets) were in the truck. They decided the day before to close that day so there was nobody around to remedy the situation. They have not responded to my request for a refund for the missing equipment.
Frank WanickaEasy and fast
Lita LillyNo power point in truck for phone or GPS
Hans JeansonVery helpful and polite woman who took care of me.
james jacobsenFront desk chick is hot!
Mark BeliveauVery helpful
Joe DuryThe customer service for the pick up and drop off locations were excellent! Had no problems with the UHaul truck itself. Great experience!
Jamie ReidAs listed in the previous comment, we found the check-in process and following the video challenging. We were very happy to be able to deliver the truck after hours because returning to work on Monday made it impossible to deliver it then. Overall, however, it was a very positive experience and the equipment was great!
Laura BartholowGreat people to deal with!!!
Michael RagonThere was no one around this location to help even though it was still during business hours. I was there at 4:45pm and they listed their closing at 5pm
James FriderNothing everything was smooth and as it should be
RICK WARDThe ladies that work at this location are very helpful and pleasant.
Joe CossetteLied to about rental rate. Very discouraging. I just expect businesses to be honest. Shouldn't that be a minimum standard??
rick buschOnly set up as key drop due to COVID-19 concerns.
Terry BlackwellTruck was dirty, ashes were in the ash tray and the interior truck was not cleaned before rental. Truck was not inspected before I arrived at the facility.
Brian RaspergerThe gentleman is a bit grouchy but the ladies in the office are super nice. Just know that you have to call ahead, because they aren’t always open during posted business hours. That said, I was able to get someone on the phone to come around both times. Standard small town experience.
Wendy NaessensAll good
Michael GreenPolite and helpful
TODD CONSTANCEUnit was not available on the day or time of reservation. Had to make 2 trips to pick up truck. Was charged for multiple days for truck and other add ons we didnt add or use. Staff is very disorganized and do not return calls..
George HAUGThe trailer was backed into some bushes and the rear was covered in leaves and ants had nested inside the trailer. It was very dirty all over. This trailer should be retired.
William ColemanThe folks were professional polite and I was underway quickly. I even got a tip on backing which worked out very well using that tip I backed like a pro well I did a lot better than usual
William PeakeOutstanding service. The staff here is knowledgeable, friendly and provided great customer service.
Abe GilNothing it was an easy process from beginning to end
JONATHAN POCHEAlways kind, helpful, and professional, Shelley and Randy are the best. I wouldn’t rent from anyone else in the area.
MARGARET CURTISAll was good.
JOAN ROSEBERRYThe equipment was old. When we opened the trailer the door flew upward and got stuck. We called Uhaul but had a VERY difficult time getting the right department (talked to at least 5 people before being sent to the service department). In the end I was able to get the door I jammed but if not warned about that it will happen again to others. It was very frustrating. We had our trailer fully packed before we realized this had happened. Could not drive to our destination for about an hour (after I was able to unjam the door). Uhaul was of little help.
Kristen PanksService was above and beyond service parameters
Stacie GeerAll is well
Brent FradyNothing. Everything worked out just fine.
raymond cornettTough to find the drop box. Sign is very small at entrance to a Tractor Supply store and actual drop off location is behind that. But, I found it after driving around back of Tractor Supply and was able to drop the key in the drop box on Sunday. This drop off location was very close to my storage unit where I unloaded the truck, so was very pleased! I did leave 2 new unfolded and unused boxes in the U-Haul for next customer. Thank you!
David BueauchampExcellent and friendly service
Benjamin Roodstaff at CSC ARE fantastic!!!
Doug LemonsWe returned car dolly to this location. Gentleman assisted in a timely manner to help make the return of rented car dolly easy.
rebecca greenwayExcellent experience.
Kimmy OlsonThis is the second time I have rented a u haul from these folks and they are GREAT..professional, knowledgeable and fun to work with. Especially Randy and Shelly.
Doug LemonsColumbus Service Center and their employees are GREAT!
Michael SPROUSEowners very helpful and professionl
Joey CabanissThe ladies in the rental office were so friendly and helpful. I will definitely use your services again.
CARREN STARBUCKThis was my original drop off location. When I went to do an after hours drop, I found that my location had changed. No notification to me. The new location was about a half hour away. Called to change back, but they wouldn't/couldn't. Asked to speak to a supervisor and they were too inconsiderate to speak to me and made the original representative pass along their conversation. This call took 48 minutes. Not really how you treat your customers. Called the next morning and took less than 30 seconds to change back to my original choice. Going to need another rental and will have to go with another company due to this experience.
Ryan KormanikOutstanding service from Columbus Service Center. The owners and staff were very helpful and instructive.
Alan BagwellKeep Shelly and her assistant on the job..THEY ARE THE GREATEST!!! COLUMBUS SERVICE CENTER IS THE BEST RENTAL IN THE AREA!!! DOUG LEMONS
Doug Lemons