Would have preferred to know that there’s an after hours service fee. I unnecessarily paid $20 extra for it.
Jas b
Customer Reviews for The UPS Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
the instruction was not clear, I cannot get the truck. 1st customer support hang up the phone on me, I wait them more than 30mins.
Chinnawut BI had ordered a dolly, it wasn't there, I managed without it, but I was disappointed.
Pierre GI was told i would only be charged for 20cad for 24 hours You guys charged me two times Also i filled gas for extra 15cad more than what was given to me Still there is not compensation Give correct information or dont Dont cheat customer atleast
Siddharth JEfficient and pleasant service, everything as it should.
brian wThe guy was very welcoming, charming and friendly love person. I definitely recommend his dealer to others . Thank you for good customer service
MIRAJ SEasy enough for an older person not to used to apps. Got help from help centre - good experience
Pierre GExcellent service. Prompt, friendly, problem-free. This will be my go-to location!
Paul DGreat location for pick up the u-Hals👌
Mohammad GThe pwople that helped me when i went to pick up the van i rented wete unbelievably helpful great service i would totally recommend the location 3083 Bathurst st. Theres only one thing that i would suggest to UHaul is to lower the rates, i ordered a van that should of being 19.95. I had the can for 3 and a half hours and it cost me 82.00, i only went to Richmond hill and back. Something for the company to consider liwer your RATES. THANKS.
bruno mMy experience at 3093 Bathurst Street was great! I was helped by Mike and he made the booking seamless. I will highly recommend to others. Great experience!
Eugene LGreat customer service!
Matthew SNeed Better instruction on the start process. Make sure the trucks odometer matches with online odometer for the truck, made drop off more difficult
Dawson FWow! This UHaul location was super reliable and the staff were amazing. I met both the son and the father who run this location, and they were both very professional. My equipment was clean, with a full tank, and had no issues. I wish I knew to book my previous UHauls through this location! I would highly recommend it.
APOSTOLOS ZGreat experience. Store staff were both helpful and easy to deal with. A perfectc10!
Neil SNice and good experience this time this location has best service so far. And clean vechile super fast service.
Suraj GReally top notch....van was incredibly clean
Adam BThe guy looks scam as he charged me without showing me the milleage cz the van shows just tire needs air on dashbord
NESTOR COvercharged for CDW did not request it but it was added to my bill. Did not have the utility dolly I ordered and wanted to charge me the extra for the appliance dolly that was inadequate for my needs. Terrible
Richard KThe staff was very friendly and helpful! Excellent service!
RAFAEL PIt was an easy experience.
James CThe person who ran the U-Haul booking was extremely rude. He acted like I was inconveniencing him for daring to book a rental. The van I rented was not in great condition. The steering wheel and handles was sticky, and felt as though it had not been cleaned.
Farhan Kquick and easy pick up and return
Michael HShould remain me to refill the gas, u haul is totally a scam, $19.9 for rental? And finally charge me $140?
Kin COverall great
Michael BThe location was inside a UPS store - rep was nice BUT after already checking in online, had to do the whole process again. Never got a rental record so I had to guess my gas and overfilled. Would rent U-Haul again but maybe a location that I can check in how I like.
Graham MI was charged an after hours service fee of $20. I dropped off the key at 12am in the key box. The location clearly states 24 hour return.
NILESH AService personnel were friendly and knowledgeable. Van was easy to pick up as driveway/parking lot located off side street east of Bathurst. Called customer service after the rental to discuss invoice items and all resolved to our complete satisfaction.
Lynn L- fuel was almost empty when I got my bill online the branch had added $30 fuel admin and $21 in fuel charges. I put in a few dollars of gas to make sure I wouldn't run out. The fuel needle showed a little more fuel in the tank than what was there when i picked up the van..So why the fuel charges. I was reimbursed for both the fuel charges and insurance charges. - I opted out of collision insurance.. the branch added it on without asking me. Charge was $15 which was reimbursed.
Mark SThe furniture mats I requested were not given with the truck. I was not told about this, and I was charged for them anyways. I had to call Uhaul customer service to get a refund. This is also not the place I requested to have a pick up. It was farther than I intended, which caused me to go over the maximum allowed mileage, which resulted in a fee when I returned the truck.
PEDRAM SFriendly and efficient service.
Catharina RI got charged after hours service when I dropped the truck way before my end time. I have pictures for it. Also, I got charged for the coverage when I made sure I skipped through all those steps. CC rep Deena kept on talking about me signing a contract and nothing she can do. When I asked her to send me the contact she didn’t. Very sad how Uhaul makes money and train their Customer service reps to end the calls when they ask for help.
Parin SYour staff was already Very professional and friendly and provided great service. Nothing needs to be changed. Thanks.
Vivek JSmooth transaction. The young guy working for both desks (UPS Store and U-haul desks) sorry i did not get his name, is very accomodating. Will definitely promote this location.
Rhoderick RTo much to write.... You can contact me by phone if interesting.
Vladyslav KBest location I’ve ever been to, nicest people very helpful.
Giorgio TWhat kind and gentle people provided my uhaul service!!! They were knowledgeable, thorough and easy to work with!!! They accommodated a request with no worries!! Thank you for such a wonderful experience!!!
JOAN DVery friendly and helpful customer service
DANNY R