Easy to work with even when the other customer was late returning the trailer
DAVE RODGERS
Customer Reviews for Courtesy Inn & Suites
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Three of the four tires were bald or near bald with very little tread on all 4. One tire had the cords showing. The trailer got the job done, but I was a little leery of the tires.
Steven RobinsonYes was good 👍
Bruce EubanksFast easy check out
Jo Goodson-PrinceI reserved a pickup time for 8:30 am and it was changed to 9:00 am, no one notified me of the change. Courtesy Inn did not have their hours posted. Supposedly they open at 9:00 am, but the employee was late.
Douglas LappeGreat service
Linda SwisherManny took exceptional care of my transaction. He was taking care of & answering questions for another customer. I had to wait longer than I liked but he provided me with the same attention to detail when it was my turn, answered all questions & was very kind.
Cheryl Warrenprofessional staff. In and out in under 5 minutes
Ernesto RobertoNo waiting good service
THOMAS GOULETServices Services always
Raymond ChrismanThe lady at the facility was very helpful and explained everything and hooked it up for us. Very competent.
April PeneraInside of truck was dirty with sunflower seeds and crackers
Pat GraceyDrop off was so quick and simple and all done by phone!
ALOFA AUELUAAll handled in a timely manner!
Charles EliasHydraulic breaks started smoking and locked up. U haul had to be replaced and reloaded about about halfway through the trip. I will say that we were treated very well. They hired movers to transfer from one U haul to the other and put us up in a very nice motel. Also, said they would pay for dinner and breakfast the next day. We lost one day of traveling . Other than that no problems. Pat Pedrick
Patricia PedrickHave designated parking spaced for customers.
TARA BRADYVery nice person easy to work with
William FergusonNothing
Michael ClemensImprove communication from corporate to the dealer.
David VoslerVery Friendly .. Always a Good experience with Them. It's my 4th time going there 😊😊
Bianca FloresI dropped uhaul off after hours so did a self drop off.
Chris SmithThe gentleman went up beyond being helpful. He got a 11 on a scale of 10.
Larry LizotteWhen I arrived I was ignored. Then after about 5 minutes I was asked what are you here for. I replied I have a reservation for a trailer. I gave the lady at the counter my name and a man went out with my son to hook up the trailer. my son was hooked up and ready to go. And I was left standing at the counter. She then went outside to re-park a vehicle and ignored me. There was no other customers and It still took me over 30 minutes to pick up a trailer with a reservation. When I returned the trailer no one even bothered to came out and assist me with parking it or unhooking it
Leonard BuckmasterIt was a great experience
Darnell HodgesI was only in the uhaul or 5 min and went 1 mile before getting a call that I didn’t need it. Employee stated he couldn’t refund the cost or even give a discount! Total rip off and will not recommend uhaul at all as it started it’s a company thing and he had no control. Total BS & bad customer experience
Tracy BeboutGreat customer service. Fast and easy transaction. Highly recommend.
Zachariah WileNothing. Great service. Thanks.
Roberto BarajasCouldn't get the key out when I got to my destination and I told the man when I returned this Van the same day
THOMAS PUMAQuick and easy rental!
Tiffany EkstromNeeded A FENDER rep[aced he said the UHAUL guy had to order he was out but other then that itwork well.
Raymond ChrismanThe woman who help me was fantastic. Regardless if it was just renting a Uhaul, she was great. Friendly, informative and qiuck.
KAREN GILGUhaul staff was very helpful and enabled me to expeditiously obtain a truck.
Benjamin VanWingerdenNothing. Excellent location. I have rented with them before and it was a great experience.
David JohnstonI am all good if no one can ride my bike back home, I will rent same trailer again. friendly people n services
Jess vanWhen a truck is taken out, the receipt should not be made UNTIL the truck is picked up. The Mgr gave us 1 extra day because he wanted us to take a 20ft truck rather than a 15ft truck, since we were doing a 1-way rental. So we took the truck 1 day earlier than wanted. The return location, insisted that we owed $$ for the extra day& that location charged my card & reprinted the receipt, deleting the comment that the truck was due by 7pm .
CHARLES LANGTONNo problems on move with uhaul.
ANGIE LYNN LIDDELLStaff very helpful and knowledgeable. Met all our needs.
jack DixonThe Equipment needed degreased and washed but it was a good tow dally
Raymond ChrismanYou said I had to return the Equipment by 4:30 pm but they said the close at 5:30 pm knowing the correct closing time would help please 5:30pm is alot different the 4:30 please help.
Raymond ChrismanThe place is a mess.
ROBERT NIXONWhat the actual fuck
James HedlundService agent was good at her job. Worked with multiple customers at the same time. There was only one service agent on duty.
Rick RussellGetting charged for two days, it was returned the following day! Not right. This sucks
Rey GalindoBetter phone pickup procedure
Luis MartinezI was very satisfied with the customer service and the equipment thank you
Daniel CruzGreat customer service and equipment. Will be using them in the future. A+++
Brittney Koepplin