App would not recognize that we were at the location. Took almost an hour online with U-Haul customer service to get into our truck.
Michael Peterson
Customer Reviews for Puget Sound Locksmith
24/7 Rentals
|
U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Need customer service training for your retail staff.
Barbara AndersonWe dropped off the vehicle and put the keys in the lockbox since this is not a full-blown U-Haul and they close early. The morning after, we received a call from Eddie demanding we come move the vehicle or it would be towed as it was blocking the gas station. We did not park it anywhere close to the gas station. Apparently someone at the drop off location moved the U-Haul there and had not checked us in yet. Eddie promised us a call back in a couple of hours so we would not worry. I had to call Eddie 3 times for updates and didn't get it resolved until the NEXT day. This panic was unnecessary and unacceptable!
Marjorie GustafsonEverything was great and as expected
JUDITH LOVELACE