Very nice people. No issues
Mitchell N
Customer Reviews for The Gettin Place
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly and efficient.
Cherish GDidn't report the uhaul stolen after multiple attempts made from my end to inform uhaul of the situation. I was stuck with the bill for the 1500 plus extra miles driven by the theif. No sense of urgency or empathy. Keys were released from jail to my so thought "friend" with the instructions to just drop them off into the drop box. Friend had no license and there was no explanation or expression there was to be any driveing done by this person. Uhaul still maintaining there position that it wasn't stolen because I released keys..... Still haven't seen or heard from friend and now have a 3800 dollar bill on my credit and keeping me from renting a uhaul
Kloiah KNo issues, very nice owner and very helpful.
Mitchell NVery easy transaction. Friendly and courteous. Highly recommended.
carrla eThe manager/owner at The Gettin Place was very personable and helpful. Made my uhaul experience smooth and easy!!! Thank you!
Kenneth HI was over charged
Paul SNo where to park!
James EAC didn’t work very well
Paul PThe entire experience was great! Thank you!
Crystal Mthe panel underneath the steering wheel was improperly attached and fell off in my hand.
Cathy BThe gentleman who helped us was very good but we were not pleased with Uhaul customer service. Changed our location and time. When I called to change to different location I was told we couldn't. Said she wouldn't change orders. We had to go to a different town to turn in because of this.
Betty BProvide options for pickup or can rentals
Helen VI just dropped trailer outside during off hours, so not able to review this site.
Milan PNot prepared for receiving and I had to disconnect trailer and put it up
Johnny CBest place I have ever rented a uhaul from.
TIMOTHY SVery nice people. Great customer service
Miguel LThe email I received from uhaul.com had the 3251 Bragg Blvd. address but after I dropped the truck I was contacted by someone on the phone who said I dropped the truck off at the wrong location. It added stress to moving and I will think twice before using uhaul again.
Greg RWe were in and out and on our way in 10 minutes
Richard VChange nothing! I believe the shop owner said his name was Neil, but I was so fascinated with his little counter buddy, a spotted lab named Lucy. The 2 of them were an awesome pair and I wish they were more local to me so I could pick up my u-haul equipment with them every time. Such a great experience!
Timothy DWonderful customer service at this location.
Monica RUpdate your app. Doesn’t work anywhere. Just wastes time. If it wasn’t for the owner to come around to help out, I don’t think I would’ve ever gotten my U-Haul. Not to mention this is the second U-Haul in which the AC cut off in the middle of the trip
Michael BTruck was old and ran rough. I had to drive the whole trip at 45 because it would shake so bad over 45mph. Very bad experience with uhaul. *location was fine and personnel was very nice and helpful
Crystal BThe issue I have, I reserved a 15’ truck but the day of my pickup they switched my reservations to a 10’ truck. This was disturbing because I had to make multiple trips resulting in more miles and more gas in which I u-haul charges for. This was very unsatisfying and bad customer service. I think more could have been done for this inconvenience..
Demetrius CThe pick up and drop of guys were great and everyone I talked to was very polite and helpful. However I ordered a 5x9 trailer the first time through 1-800 uhaul. I was sent to a location to pick up a trailer that wasn’t there. I then had to call again and couldn’t pick up a trailer from another location (which was this location) until the next day, putting me a day behind on my schedule. Even though I wasted time picking up a ghost trailer I have still been charged $90 for a 5x9 trailer for a one way trip, with no effort to make it right so far. Overall good experience with staff and locations, not so much with being charged full price after wasting who knows how much $$ in gas and time finally getting the trailer.
Robert DRented here twice... Had problems both times!! This got charged for a furniture dolly that wasn't on truck. Took forever to get it straightened out.
mark hGood experience
Larry WVery nice people and convenient
JOSE AThe store looked like something out of a scary movie. Cluttered and poorly kept. Dead animals around the register and all types of just “stuff” all over the place. When we arrived.We stood in the door for a few mins waiting for someone to assist us. A young lady finally put her broom down and walked over to us. She was unable to check the truck in after several attempts. We started to notice her demeanor was slowing declining. She was nodding, her facial expressions were long and mouth started to slowly open. Her speech started to slow down. To say the least we were freaked out and ready to go!!! She attempted to enter mileage at least 5 times, informing me that I had put over 3000 miles on the truck and could owe an absorbent amount of $. Well we had pictures of the mileage in and out. Used 80 miles total. Uneasy and concerned with the way everything were going we just called customer service. Took us 10 mins at check in..3.5 hours to check out.
Natasha CFor me it’s perfect
Jacky mContract showed fuel was full however because the Packers were at the house I didn't check the fuel gage until moments after leaving the facility and the fuel was just over 1/4 full. Had to fuel the truck to get to new house. Fueled vehicle to more than I received it and was charged $72.00 fuel charge. Unsatisfactory!!!!!
CRAIG OHighly recommend! Truck was ready, process was easy and effortlessly!
IRENE HPeople were extremely friendly and helpful but parking for trailers was a bit tight. Excellent other than that and will definitely use again.
James GThe lady sent us 45 minutes out of our way for a truck that basically didn't exist. Then proceeded to put us in an overly large uhaul that we didn't reserve. It cost us nearly double in gas to make it to our destination. And set us back almost a whole day.. It was an all around awful experience. Really made me consider using a different option when we need to move again.
Angela TMy rental was never at my desired location. I never got a text or email that the location had changed. I had to call u-haul to find out where to pick up my trailer... very disappointed with my rental!
Jeffrey MConvenient and the owners were nice. Was a bit concerned about the political gear around the building but nonetheless great service.
Brandon SVery friendly, helpful. He knew what he was doing, professional! Thumbs up!!!!
Raul FThe GPS keep bringing us to the adjacent corner for drop off and the Honeycutt sign was covered. We struggled for a bit to find the correct drop off. We finally asked the Market across the street. So maybe a better sign saying it is a uhaul drop off site.
Gretchen DAmazing
kennedy bStaff was friendly, however the inside of the store was extremely cluttered and may be offensive to someone not familiar with the area or the culture and region in this area. Store needs to be cleaned on more organized for a more anesthetically pleasing experience.
Bryan LAbsolutely amazing services. No hassle, best advice for situations. Thank you for the services!!!
Antonio TTina, the attendant was very friendly, helpful and thorough. Her level of customer service made the entire experience worthwhile.
Reginald OClean area, be more friendly to customers and don’t ask for a tip after asking for assistance to help make sure the equipment is being used properly.
Joshua LNothing I was very satisfied
Michael NNeil was awesome. He had closed but happened by while I was trying to return the truck online, but because it was same day it wouldn't allow me to. So he was able to do it in no time.
Joseph TThe down deposit thing we didnt know about , the amount we get back but other than that it was easy and local and truck came in handy to be exactly what we needed
Joyce MTop notch customer service at this location. I needed a little extra help and they went out of the way and made it happen. Highly recommend. Thanks from 158 Moving & Storage.
Tim RI had called the toll free uhaul number and made a reservation. When I came to the store for pick up. The clerk talked me into a cheaper deal. I explained to him the mileage I will be driving. He gave me an additional 60 miles at a cheaper rate. Need I say. He took advantage of me. I got charged for double the mileage @ .99 per mile. I will never ever rent from that man again at the Gettin Place.
rebecca bOwner is/was very nice and helpful !!! Would definitely recommend and use this location in the future. Awesome man !
Nala Nthe trucks gear shift was very loose and needed worked on
NORA D